Can I make special packaging requests?

Our shippers will always determine the best packing material and box size for an order based on the product, product dimensions, and quantity. However, we will definitely do our best to honor any customized packaging requests, though this does increase order error rates since it's outside our normal fulfillment flow.

Please provide us with detailed written instructions that we can forward to our warehouse operations team for review. Any boxes and inserts (postcards or flyers) to go out with your orders must be received along with your inventory shipment. To reduce error rates, all boxes and inserts must be barcoded, otherwise they will need to be kitted during receiving.

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