{ "do-you-support-geocoding-latitude-longitude": {"title": "Do you support geocoding (i.e. latitude/longitude)?","category": "avs","sub_category": "","content": "Yes, we do support geocoding for address verification.","url": "/do-you-support-geocoding-latitude-longitude"},"does-easypost-support-validation-of-addresses-in-us-territories": {"title": "Does EasyPost support validation of addresses in US territories?","category": "shipping","sub_category": "","content": "Yes we do. Also note, U.S. territories is still considered domestic address verification for us.","url": "/does-easypost-support-validation-of-addresses-in-us-territories"},"does-your-api-support-single-line-address-verification": {"title": "Does your API support single-line address verification?","category": "avs","sub_category": "","content": "Currently our API does not support validation of addresses entered as a single line of text. While it is possible in some cases to provide complete address information in a single line we don't currently have a way to reliably and accurately parse these for all possible address formats.Because addresses can have such high variance, compounded by the possibility of being mis-entered, for now we have to require that addresses be entered broken up into their component parts.For example, here are two addresses just within the USA and US territories: BOB SMITH Jr., 123 Main Street, SAN FRANCISCO, CA, 94104 MRS MARÍA SUÁREZ, URB LAS GLADIOLAS ,150 CALLE A, SAN JUAN,PR, 00926-3232Even between these two addresses, there are too many differences in how each address component is presented. In order to ensure data accuracy, it's simply better to enter address components seperately into our API.","url": "/does-your-api-support-single-line-address-verification"},"how-can-i-tell-if-an-address-is-residential-or-not": {"title": "How can I tell if an address is residential or not?","category": "avs","sub_category": "","content": "In the Address object, include the verifications field as delivery. This should fill out the residential field as true or false.","url": "/how-can-i-tell-if-an-address-is-residential-or-not"},"how-can-i-verify-an-address-and-create-a-shipment-in-one-api-call": {"title": "How can I verify an address and create a shipment in one API call?","category": "avs","sub_category": "","content": "You can set the verify or verify_strict parameter for the to_address object on shipment creation, and it will verify the address at the same time.However, we have found that most users like to create addresses and shipments separately. When an address is created, the address_id can be saved and re-used for many shipments, thus reducing the number of calls you have to make to our API. This is a great solution if you have a substantial number of repeat customers.As always, implement our API in the way that fits your business best.","url": "/how-can-i-verify-an-address-and-create-a-shipment-in-one-api-call"},"how-do-i-validate-addresses-using-the-api": {"title": "How do I validate addresses using the API?","category": "avs","sub_category": "","content": "Once you enable Address Validation with EasyPost, the verifications string of our Address Object will populate with a status. The Address Verification is working, and will automatically verify all addresses whenever and wherever it's enabled.","url": "/how-do-i-validate-addresses-using-the-API"},"how-granular-is-your-address-verification": {"title": "How granular is your address verification?","category": "avs","sub_category": "","content": "It depends on where the address is. For certain countries, we can get as granular as the housing unit level.For a complete chart on verification granularity by country, click here.","url": "/how-granular-is-your-address-verification"},"i-enabled-address-verification-but-easypost-wont-correct-an-intentionally-bad-address": {"title": "I enabled address verification, but EasyPost won't correct an intentionally bad address","category": "avs","sub_category": "","content": "First, double check to see if you've enabled address verification under the verify attribute in your Address object. If it's not enabled, then the address verificaiton will not work and we'll assume that you've checked the address yourself.Second, it's important to note that we will not correct an address that has too many errors in it, or if the address has too many correction possibilities because of the errors. We will flag the address as invalid, but we will not provide auto-correction to any address that has: Multiple errors in the address (e.g. invalid ZIP and invalid street name in the same address) Multiple address possibilities (e.g. a bad address can be interpreted to be two different verified addresses)We will correct to a reasonable extent, but it's much safer for you if we flag these problematic addresses instead of assuming your intent behind them. The last thing we want to do is suggest the wrong address based on vague errors.","url": "/i-enabled-address-verification-but-easypost-wont-correct-an-intentionally-bad-address"},"im-getting-address-errors-when-i-try-to-get-rates-whats-going-on": {"title": "I'm getting address errors when I try to get rates, what's going on?","category": "avs","sub_category": "","content": "Check to see if you're using verify_strict instead of verify in your rate request. If you are, use verify instead as it will allow you to create and store errors on the Address object for later review.","url": "/im-getting-address-errors-when-i-try-to-get-rates-whats-going-on"},"unable-to-validate-ship-to-address-dial-a-zip-error-address-is-too-ambiguous": {"title": "What does the "Unable to validate Ship To address. Dial-A-Zip error: Address is too ambiguous" error mean?","category": "avs","sub_category": "","content": "The address isn’t passing USPS address validation, which means your address verification is working. Try double-checking the address to see if there are any errors.If you absolutely need to force the shipment, set “address_verification = 0” to bypass the address verification and print the label.","url": "/unable-to-validate-ship-to-address-dial-a-zip-error-address-is-too-ambiguous"},"why-am-i-receiving-a-validation-error-on-delivered-packages": {"title": "Why am I receiving a validation error on delivered packages?","category": "avs","sub_category": "","content": "The error is to serve as a warning that hte address could not be validated based on the information provided. To avoid this error, try to ensure the address has suite/apartment number data in the street2 string when applicable.In general, most drivers will know where a package is intended to go based on the recipients name if a suite number is not provided. If not, then the package will not be delivered.","url": "/why-am-i-receiving-a-validation-error-on-delivered-packages"},"why-is-this-address-not-verifying": {"title": "Why is this address not verifying?","category": "avs","sub_category": "","content": "The address in question could be outside of our network. We have an extensive list of countries we support, down to the granularity of our verification (city, street, house, or unit). Click here to check it out.","url": "/why-is-this-address-not-verifying"},"are-there-monthly-yearly-subscription-plans-using-easypost": {"title": "Are there monthly/yearly subscription plans using EasyPost?","category": "billing","sub_category": "","content": "Yes, if you ship with volume, we’d be open to providing a subscription pricing plan for you. Contact us at support@easypost.com to get that conversation started.","url": "/are-there-monthly-yearly-subscription-plans-using-easypost"},"can-i-pay-for-easypost-using-a-pre-paid-credit-card": {"title": "Can I pay for EasyPost using a pre-paid credit card?","category": "billing","sub_category": "","content": "Unfortunately, no. We do not accept payment from pre-paid credit cards in order to combat fraud. You must use a regular credit/debit card or a bank account in order to pay for any EasyPost service.","url": "/can-i-pay-for-easypost-using-a-pre-paid-credit-card"},"can-i-set-the-recharge-amount-for-my-account-to-more-than-10000-at-a-time": {"title": "Can I set the recharge amount for my account to more than $10,000 at a time?","category": "billing","sub_category": "","content": "At this time, no. We've set the $10,000 recharge limit as an assurance against fraud.","url": "/can-i-set-the-recharge-amount-for-my-account-to-more-than-10000-at-a-time"},"do-i-get-the-label-fee-back-when-i-refund-a-label": {"title": "Do I get the label fee back when I refund a label?","category": "billing","sub_category": "","content": "If you successfully refund the label with the carrier, we will also refund the label fee back to you.","url": "/do-i-get-the-label-fee-back-when-i-refund-a-label"},"do-you-charge-for-every-label-in-a-multi-piece-shipment": {"title": "Do you charge for every label in a multi-piece shipment?","category": "billing","sub_category": "","content": "It really depends on the carrier.If the carrier supports multi-piece shipments, then we do not charge a label fee for each parcel in the shipment.But if the carrier doesn’t support multi-piece shipments, then we do charge for each label you print. This is because the carrier is essentially charging you for each parcel you bundle into a multi-piece shipment via EasyPost.","url": "/do-you-charge-for-every-label-in-a-multi-piece-shipment"},"do-you-offer-receipts-for-payment": {"title": "Do you offer receipts for payment?","category": "billing","sub_category": "","content": "Yes. Go to your dashboard and access your billing page history. There’s an option to generate a receipt PDF.","url": "/do-you-offer-receipts-for-payment"},"how-come-i-cant-push-a-one-time-charge-thats-less-than-my-balance": {"title": "How come I can't push a one-time charge that's less than my balance?","category": "billing","sub_category": "","content": "We don't allow one-time charges that are less than the balance of your acount because they're one of our biggest sources of fraud. If you're concerned about an undetermined postage bill due to high demand, we recommend setting up recharge amounts to ensure that you'll continue to purchase postage when your balance runs out.","url": "/how-come-i-cant-push-a-one-time-charge-thats-less-than-my-balance"},"how-do-i-close-my-easypost-account": {"title": "How do I close my EasyPost account?","category": "billing","sub_category": "","content": "We’re sorry to see you go! To initiate the process of closing your account, email us at support@easypost.com and we’ll get you started.","url": "/how-do-i-close-my-easypost-account"},"how-do-i-setup-ach-billing-with-easypost": {"title": "How do I setup ACH Billing with EasyPost?","category": "billing","sub_category": "","content": "If you want to pay with ACH billing directly to your bank account, it’s simple to set up with EasyPost. Log into your EasyPost Account and go to your Dashboard. Click on Billing on the left hand menu. Click on Add Bank Account under the “Primary Payment Method” menu. Select your bank account. Click “View More” if you don’t see your bank account to find more options*. Enter your Online Banking log in. Select the account you want to link to EasyPost.*If you still don’t see your bank account, click the “x” at the top right and fill out your account information to see if Stripe will still accept your account. If it does not, email us at support@easypost.com and we’ll help you out.","url": "/how-do-i-setup-ach-billing-with-easypost"},"how-does-usps-billing-work-with-easypost": {"title": "How does USPS billing work with EasyPost?","category": "billing","sub_category": "","content": "We generate a USPS account automatically and in conjunction with your EasyPost account. Your EasyPost USPS account is already set up with CPP (USPS Commercial Plus Pricing). EasyPost will handle the billing, since you'll be using prepaid labels on your USPS account.We also offer subscription and other types of payment plans for USPS, as opposed to our regular per shipment model. We can also port over your negotiated rates with USPS if you prefer. If you'd like to anything mentioned above, contact us at support@easypost.com.","url": "/how-does-USPS-billing-work-with-easypost"},"how-does-balance-recharging-work-with-easypost": {"title": "How does balance recharging work with EasyPost?","category": "billing","sub_category": "","content": "We have a balance system that recharges your balance after a certain threshold. You can set the recharge amount as well as the recharge threshold on your EasyPost account dashboard.","url": "/how-does-balance-recharging-work-with-easypost"},"how-does-billing-work-from-each-carrier-at-easypost": {"title": "How does billing work from each carrier at EasyPost?","category": "billing","sub_category": "","content": "There are a few methods that a carrier will charge you for billing depending on the selected carrier.The USPS operates on a prepaid postage billing method. With this model you will be charged for the postage when you create the label. Carriers such as FedEx, UPS and DHL Express operate on a bill on scan model of billing. This means that you are not charged by the carrier until you hand the package over to them and it is scanned. Once this occurs the package has entered the mail stream and your account will be charged accordingly.For carriers such as Royal Mail, Asendia and Canpar you will be billed upon manifesting a shipment. To manifest a Shipment you will need to create a scan form object for the shipments. You can read more about this at:Our Scan Form documentationOur Batches documentationOur Manifesting Scan Form documentation","url": "/how-does-billing-work-from-each-carrier-at-easypost"},"im-having-trouble-connecting-my-bank-to-easypost": {"title": "I'm having trouble connecting my bank to EasyPost.","category": "billing","sub_category": "","content": "First, if you don't see your bank on the list of available banks when connecting your bank account, click on the X button on the top right, and you'll be directed to a manual bank account addition screen.Second, if your bank is not connecting correctly, double check your account and routing numbers to ensure that they're accurate. If this still doesn't work, contact us at support@easypost.com and we'll help you out.","url": "/im-having-trouble-connecting-my-bank-to-easypost"},"is-there-a-one-time-charge-required-to-use-easypost": {"title": "Is there a one-time charge required to use EasyPost?","category": "shipping","sub_category": "","content": "No, we do not require one-time charges to use any of our products. Once you sign up and provide billing information, you can use EasyPost as soon and as often as you want. We will charge your account on record when your balance goes below the threshold that you've set in your Billing Settings.","url": "/is-there-a-one-time-charge-required-to-use-easypost"},"what-are-the-different-types-of-billing-reports-do-you-guys-have": {"title": "What are the different types of billing reports do you guys have?","category": "billing","sub_category": "","content": "We currently have an aggregate billing report that can give you the payment logs for a range of dates. You can access this in a .CSV format through our Reports Object, which you can learn more about here. You can also access your Payment Logs through your account dashboard, as seen below: We also provide receipts for certain charges on your account dashboard.","url": "/what-are-the-different-types-of-billing-reports-do-you-guys-have"},"what-do-the-billing-statuses-on-the-dashboard-mean": {"title": "What do the billing statuses on the dashboard mean?","category": "billing","sub_category": "","content": "The statuses that pop up in the billing dashboard are: Pending - the transaction is pending Completed - the transaction is completed Rejected - the transaction is rejected, please double-check your balance or banking information to ensure everything is ok before contacting support Credited - the transaction is credited to your account, despite the bank not completing the transaction","url": "/what-do-the-billing-statuses-on-the-dashboard-mean"},"what-do-the-refund-statuses-mean": {"title": "What do the refund statuses mean?","category": "billing","sub_category": "","content": "The statuses that pop up in the refund_status string are: submitted - the refund is submitted refunded - the refund is completed rejected - the refund is rejected, double check the validity of your refund request before resubmitting not_applicable - the carrier doesn't support refunds","url": "/what-do-the-refund-statuses-mean"},"what-does-recharge-amount-and-recharge-threshold-mean": {"title": "What does recharge amount and recharge threshold mean?","category": "billing","sub_category": "","content": "Your recharge threshold is the minimum amount of balance left before it triggers a recharge amount. Your recharge amount is the amount of money you’d like to reinsert into your balance from your account or credit card.For example, if your recharge threshold is $300 and your recharge amount is $1,000, your account will be replenished by $1,000 any time your balance falls below $300.","url": "/what-does-recharge-amount-and-recharge-threshold-mean"},"why-can-i-only-see-the-last-30-days-on-my-payment-log": {"title": "Why can I only see the last 30 days on my payment log?","category": "billing","sub_category": "","content": "The 30 day limit is a business rule on our end, and may change down the road. For now, if you want to see charges beyond the last 30 days, you'll have to generate a monthly report for each month and cross-reference them on your end. For more information, check out our Reports documentation.","url": "/why-can-i-only-see-the-last-30-days-on-my-payment-log"},"why-cant-i-refund-my-order-object": {"title": "Why can't I refund my order object?","category": "billing","sub_category": "","content": "There is no refund method for Order objects. You'll have to initiate refunds for each Shipment object if you want to refund your entire Order.As an additional note: all carriers who support Orders do not bill through EasyPost, so if your carrier refunds your Shipments, we will only charge you for the label fee for those shipments.","url": "/why-cant-i-refund-my-order-object"},"why-is-easypost-billing-me-so-frequently": {"title": "Why is EasyPost billing me so frequently?","category": "billing","sub_category": "","content": "If you're seeing frequent charges from EasyPost, first check to see if your recharge amounts and recharge thresholds are set to your preference, then review your receipts to see if your postage purchases match up with these recharge events. If this is not the case, contact us immediately at support@easypost.com.","url": "/why-is-easypost-billing-me-so-frequently"},"dhl-russia-shipping-restrictions": {"title": "DHL Russia Shipping Restrictions","category": "dhl","sub_category": "","content": "If you're planning on shipping packages to Russia with DHL, you'll need to read this important note.DHL shipments can not be sent to private or residential addresses in Russia. This is in light of Russian restrictions on all dutiable shipments sent to private individuals.Attempting to ship to a private/residential address in Russia with DHL will most likely result in the package being returned to sender. This is because Russian customs authorities will examine all imported and dutiable shipments with extreme scrutiny, which will cause the shipment to be held for an inordinate amount of time (it can take weeks to clear customs in Russia at this point). There is also no guarantee that the package will be shipped out after customs inspection, which means that the shipment will be returned to sender, leaving the shipper to eat the cost of return shipping. Because of this, DHL (and therefore EasyPost) doesn't support shipments that are being sent to private or residential addresses in Russia.If you are sending to a commercial address in Russia, you can still use DHL Express. USPS' international options are also a viable alternative for all Russian addresses. If you have any questions, we recommend contacting your DHL representative for more information, as well as confirming with any alternative carriers to see if they will continue supporting shipping to private individuals in Russia.","url": "/dhl-russia-shipping-restrictions"},"do-i-need-an-end-of-day-report-or-manifest-for-dhl-express-shipments": {"title": "Do I need an End of Day report or Manifest for DHL Express shipments?","category": "dhl","sub_category": "","content": "You do not need to provide an End of Day report or Manifest when shipping DHL Express via EasyPost. We automatically send that information to DHL whenever you print a label, eliminating the need for you to verify your shipments with a Manifest report.","url": "/do-i-need-an-end-of-day-report-or-manifest-for-dhl-express-shipments"},"do-i-need-to-create-multiple-easypost-accounts-to-handle-all-my-dhl-ecommerce-returns": {"title": "Do I need to create multiple EasyPost accounts to handle all my DHL eCommerce returns?","category": "dhl","sub_category": "","content": "DHL might require you to set up accounts for each pickup number you plan on using, but you don't have to create multiple accounts on EasyPost for this purpose. We have the dhlgm_return_location Shipment option for this purpose.Use the dhlgm_return_location Shipment option to specify a unique return location, which will then override the address associated with the CarrierAccount, allowing you to create new return shipments for multiple addresses without creating multiple accounts. Here's a Ruby code sample:{% highlight rb %}EasyPost::Shipment.create(..., options: {dhlgm_return_location: ""}){% endhighlight %}The information in the dhlgm_return_location is what gets passed on to DHL, allowing the return shipment to go through without the hassle of creating a whole new account for a new pickup number.","url": "/do-i-need-to-create-multiple-easypost-accounts-to-handle-all-my-dhl-ecommerce-returns"},"does-dhl-ecommerce-ship-dangerous-goods": {"title": "Does DHL eCommerce ship dangerous goods?","category": "dhl","sub_category": "","content": "DHL eCommerce does support hazmat packages, but only if you have your DHL eCommerce account enabled for dangerous good support. If you do have dangerous good support on your DHL eCommerce account, then enabling it on EasyPost is simple. Just enable the “hazmat” string of your shipment.","url": "/does-dhl-ecommerce-ship-dangerous-goods"},"does-easypost-automatically-swap-the-to-and-from-addresses-when-creating-a-return-shipment": {"title": "Does EasyPost automatically swap the "to" and "from" addresses when creating a return shipment?","category": "shipping","sub_category": "","content": "EasyPost automatically swaps the addresses automatically when doing a return, so you don't have to worry about creating any workarounds to swap addresses.","url": "/does-easypost-automatically-swap-the-to-and-from-addresses-when-creating-a-return-shipment"},"how-can-i-advance-the-shipment-date-on-a-dhl-express-shipment": {"title": "How can I advance the shipment date on a DHL Express shipment?","category": "dhl","sub_category": "","content": "It’s simple. On the delivery_date string, make sure to set the date to your preference. Remember, with DHL, you can set up the shipment date up to 10 days in advance.","url": "/how-can-i-advance-the-shipment-date-on-a-dhl-express-shipment"},"how-can-i-cancel-or-refund-a-dhl-express-shipment": {"title": "How can I cancel/refund a DHL Express shipment?","category": "dhl","sub_category": "","content": "If you’ve already sent the package, there is no way to cancel or refund your DHL Express shipment. DHL Express does not support canceling shipments.If you’ve never given DHL Express the package to ship, DHL Express will not charge you for the printed label or the shipment itself.","url": "/how-can-i-cancel-or-refund-a-dhl-express-shipment"},"how-can-i-create-a-return-label-on-a-dhl-express-shipment": {"title": "How can I create a return label on a DHL Express shipment?","category": "dhl","sub_category": "","content": "Unfortunately, DHL Express does not support return labels.","url": "/how-can-i-create-a-return-label-on-a-dhl-express-shipment"},"how-can-i-pay-the-customs-duties-on-a-dhl-express-shipment": {"title": "How can I pay the customs duties on a DHL Express shipment?","category": "dhl","sub_category": "","content": "By default, the recipient is charged for customs duties. If the label reads “DAP” in the Terms of Trade field, the recipient is on the hook for the custom duties.If you’d like to pay for customs duties on your international DHL Express shipment, log into your DHL Express across. From there, find the Billing section and select “Sender” or “Third Party” on the “Customs Duties Paid By” dropdown menu.Note: if you select “Third Party” from the “Customs Duties Paid By” list, DHL will charge a $15 per shipment fee that is separate from the rate quote.","url": "/how-can-i-pay-the-customs-duties-on-a-dhl-express-shipment"},"how-can-i-print-a-customs-form-for-my-international-dhl-express-shipments": {"title": "How can I print a customs form for my international DHL Express shipments?","category": "dhl","sub_category": "","content": "Since we bundle the customs information into the shipment label itself, we do two things that eliminate the need for you to print and provide a customs form for your DHL Express shipments: We automatically send all the relevant customs information to the carrier once you complete and purchase a shipment via EasyPost We automatically create any necessary Customs Forms you may need, mostly by integrating all relevant customs info directly onto the label.","url": "/how-can-i-print-a-customs-form-for-my-international-dhl-express-shipments"},"how-can-i-print-a-dhl-ecommerce-end-of-day-close-print-manifest": {"title": "How can I print a DHL eCommerce End of Day Close / Print Manifest?","category": "dhl","sub_category": "","content": "The scan form endpoint is how you generate the DHL end-of-day DSM. If you want to figure out how to create a DHL eCommerce end-of-day DSM or Manifest, you’ll need to learn how to create batches first. If you know how to create batches, then follow this common workflow for manifesting/scan forms: Create a batch Add the DHL shipments to the batch Generate the DSM/Manifest the shipmentsFor "Return Service Requested", set the EasyPost shipment option "endorsement" to "RETURN_SERVICE_REQUESTED". The default endorsement for DHL eCommerce is Forwarding Service Requested.","url": "/how-can-i-print-a-dhl-ecommerce-end-of-day-close-print-manifest"},"how-do-i-connect-a-dhl-express-account-with-easypost": {"title": "How do I connect a DHL Express account with EasyPost?","category": "dhl","sub_category": "","content": "You can set up your DHL Express account on EasyPost in just a few minutes. Before you start, gather the following credentials and information first: DHL Account Number Account Country Code (2 Letter)Once you have all of your credentials and info, log into your EasyPost account to access your dashboard. Then, select Carrier Accounts on the left-hand menu. Select DHL Express on the right-hand menu. Enter all of the credentials and info into their corresponding fields. Also, make sure to enter a description of the account for development purposes. You may also include a reference, but please note that references can not be edited once entered.Click on “Create,” and your DHL Express account is now enabled on your EasyPost account.","url": "/how-do-i-connect-a-dhl-express-account-with-easypost"},"how-do-i-connect-my-dhl-express-reseller-account-with-easypost": {"title": "How do I connect my DHL Express Reseller account with EasyPost?","category": "dhl","sub_category": "","content": "As you’re setting up your DHL Express account on EasyPost, there’s a field that asks if your account is a DHL Express Reseller account. Check this box if this is true. ","url": "/how-do-i-connect-my-dhl-express-reseller-account-with-easypost"},"how-do-i-see-the-cheapest-price-for-a-particular-dimension-and-weight-for-usps": {"title": "How do I see the cheapest price for a particular dimension and weight for USPS?","category": "usps","sub_category": "","content": "It’s easiest to use our predefined_packages to shop around for USPS rates. If you want to enter your own dimensional values, make sure you have two different shipment objects for a Parcel and an Envelope, as it’s impossible to return Mail rates for a Parcel (and vice versa). For instance, trying to get a First Class Mail rate on a bigger parcel will not qualify.","url": "/how-do-i-see-the-cheapest-price-for-a-particular-dimension-and-weight-for-usps"},"how-do-i-use-dhl-global-mail-dhl-ecommerce-with-easypost": {"title": "How do I use DHL Global Mail (DHL eCommerce) with EasyPost?","category": "dhl","sub_category": "","content": "We've written a comprehensive guide on how to set up DHL eCommerce with EasyPost here.","url": "/how-do-i-use-DHL-global-mail-dhl-ecommerce-with-easypost"},"i-cant-find-dhl-ecommerce-on-your-api-what-should-i-do": {"title": "I can't find DHL eCommerce on your API, what should I do?","category": "dhl","sub_category": "","content": "Select "DHL Global Mail" as your carrier, which is the same as DHL eCommerce in our system. This nomenclature happened because DHL eCommerce was originally DHL Global Mail until 2015. For all intents and purposes, DHL eCommerce = DHL Global Mail in the EasyPost API. We apologize for the confusion.","url": "/i-cant-find-dhl-ecommerce-on-your-api-what-should-i-do"},"im-having-trouble-with-dhl-express-zpl-labels": {"title": "I’m having trouble with DHL Express ZPL labels.","category": "shipping","sub_category": "","content": "The reason for this is because DHL Express labels default to 4x7 instead of 4x6. In order to fix this you will need to specify the attributes in Shipment options label_size to "4x6" and label_format to "ZPL". You can see an example of how to specify shipment options here.","url": "/im-having-trouble-with-dhl-express-zpl-labels"},"im-not-getting-any-rates-for-my-dhl-ecommerce-international-packages": {"title": "I’m not getting any rates for my DHL eCommerce International packages.","category": "dhl","sub_category": "","content": "If you’re not getting any rates or any error messages from your DHL eCommerce International package, it’s most likely because your parcel doesn’t qualify for rates. Check to see if you’ve entered your parcel values correctly.","url": "/im-not-getting-any-rates-for-my-dhl-ecommerce-international-packages"},"is-easypost-impb-compliant": {"title": "Is EasyPost IMpB compliant?","category": "usps","sub_category": "","content": "Yes, we are IMpB compliant.","url": "/is-easypost-impb-compliant"},"seriously-easypost-doesnt-bill-me-for-shipping-on-dhl-ecommerce-right": {"title": "Seriously, EasyPost doesn't bill me for shipping on DHL eCommerce, right?","category": "dhl","sub_category": "","content": "Nope. DHL will bill you directly for any shipping charges you accrue when shipping with DHL via the EasyPost API. All we charge you for is the label fee, which you can find receipts for on your account dashboard.","url": "/seriously-easypost-doesnt-bill-me-for-shipping-on-dhl-ecommerce-right"},"what-field-should-we-use-to-pass-the-sellers-pick-up-number-on-our-dhl-ecommerce-return-packages": {"title": "What field should we use to pass the seller's "pick-up number" on our DHL eCommerce return packages?","category": "dhl","sub_category": "","content": "There will be a section for return pickup number when creating your DHL eCommerce account on EasyPost.Remember, when creating shipments for return packages, you still need to enter the addresses onto the shipment like normal.","url": "/what-field-should-we-use-to-pass-the-sellers-pick-up-number-on-our-DHL-ecommerce-return-packages"},"what-is-the-difference-between-dhl-express-and-dhl-ecommerce": {"title": "What is the difference between DHL Express and DHL eCommerce?","category": "dhl","sub_category": "","content": "DHL Express and DHL eCommerce are two separate companies owned by the same parent: Deutsche Post DHL Group.DHL Express exclusively provides international services, while DHL eCommerce offers both domestic and international services.EasyPost supports both DHL Express and DHL eCommerce (although we still call them by their old name, DHL Global Mail).","url": "/what-is-the-difference-between-dhl-express-and-dhl-ecommerce"},"what-other-carrier-has-similar-services-to-dhl-ecommerce": {"title": "What other carrier has similar services to DHL eCommerce?","category": "dhl","sub_category": "","content": "As far as domestic services go, UPS Mail Innovations, FedEx SmartPost, and USPS First Class offer similar services to DHL eCommerce.","url": "/what-other-carrier-has-similar-services-to-dhl-ecommerce"},"what-predefined-package-options-are-valid-with-dhl-ecommerce": {"title": "What predefined package options are valid with DHL eCommerce?","category": "dhl","sub_category": "","content": "The following is a list of DHL eCommerce predefined package options that EasyPost supports: Letter Flat BPM Parcel","url": "/what-predefined-package-options-are-valid-with-dhl-ecommerce"},"what-services-does-dhl-ecommerce-provide-and-how-are-they-different": {"title": "What services does DHL eCommerce provide? And how are they different?","category": "dhl","sub_category": "","content": "DHL eCommerce provides standard domestic and international carrier services, as well as return solutions and eCommerce logistics tools. They specialize in high-volume shipping, partnering with different carriers to handle last-mile delivery (in the US, the USPS handles DHL eCommerce’s last-mile delivery).Their biggest selling point is their sheer economy of scale. By leveraging their volume, you get lower rates for better service.The following is a list of DHL eCommerce service levels that EasyPost supports: BPMExpeditedDomestic BPMGroundDomestic FlatsExpeditedDomestic FlatsGroundDomestic MediaMailGroundDomestic ParcelPlusExpeditedDomestic ParcelPlusGroundDomestic ParcelsExpeditedDomestic ParcelsGroundDomestic MarketingParcelExpeditedDomestic MarketingParcelGroundDomestic DHLPacketInternationalPriority DHLPacketInternationalStandard DHLPacketPlusInternational DHLPacketIPA DHLPacketISAL DHLParcelInternationalPriority DHLParcelInternationalStandard DHLParcelDirectInternationalPriority DHLParcelDirectInternationalExpedited","url": "/what-services-does-dhl-ecommerce-provide-and-how-are-they-different"},"where-do-i-insert-rma-numbers-to-my-dhl-ecommerce-return-shipments": {"title": "Where do I insert RMA numbers to my DHL eCommerce return shipments?","category": "dhl","sub_category": "","content": "You can insert your RMA information into print_custom_1 when creating a DHL eCommerce return shipment.","url": "/where-do-i-insert-rma-numbers-to-my-dhl-ecommerce-return-shipments"},"can-i-add-multiple-packages-to-a-fedex-shipment": {"title": "Can I add multiple packages to a FedEx shipment?","category": "fedex","sub_category": "","content": "Yes, you can. FedEx supports multiple packages as part of one shipment.With EasyPost, you can create multi-parcel shipments using our PHP API. The documentation can be found here.","url": "/can-i-add-multiple-packages-to-a-fedex-shipment"},"can-i-advance-a-ship-date-for-fedex-shipments": {"title": "Can I advance a ship date for FedEx shipments?","category": "fedex","sub_category": "","content": "You can advance a ship date up to 10 days in advance with FedEx.","url": "/can-i-advance-a-ship-date-for-FedEx-shipments"},"can-i-just-use-the-orders-object-instead-of-the-shipment-object-to-purchase-labels": {"title": "Can I just use the Orders object instead of the Shipment object to purchase labels?","category": "shipping","sub_category": "","content": "You could use the Orders object exclusively instead of creating a Shipment object, but it's not recommended for a few reasons. Shipment options and customs information must be specified using the Shipment object, not the Orders object. UPS will tie all of their rates and trackers to the first Shipment in the Order. It'll be difficult to glean tracking and rate information from UPS without creating a Shipment. EasyPost Insurance is handled on the Shipment level, not the Order level.","url": "/can-i-just-use-the-orders-object-instead-of-the-shipment-object-to-purchase-labels"},"does-easypost-support-fedex-international-ground-service": {"title": "Does EasyPost support FedEx International Ground service?","category": "fedex","sub_category": "","content": "Unfortunately, we do not support FedEx International Ground. We do offer support for FedEx International Economy, FedEx International First Class, and FedEx International Priority.If you’d like to see FedEx International Ground support with EasyPost, reach out to us and let us know!","url": "/does-easypost-support-fedex-international-ground-service"},"does-the-smartpost-api-support-reference-lines": {"title": "Does the SmartPost API support reference lines?","category": "fedex","sub_category": "","content": "Yes, although they're not called reference lines in the API.FedEx SmartPost supports using the Shipment Options print_custom_1, print_custom_2, and print_custom_3 on a label. The maximum length of each can be 25 characters on the label. There is also room on the label for the Shipment Option invoice_number with a maximum length of 15 characters. You can read more about setting our Shipment Options in our documentation here.","url": "/does-the-smartpost-api-support-reference-lines"},"how-big-can-my-fedex-custom-package-be": {"title": "How big can my FedEx custom package be?","category": "fedex","sub_category": "","content": "For FedEx Express: Max Weight: 150 lbs Max Length: 119” Max Length + Girth: 130”For FedEx Ground: Max Weight: 150 lbs Max Length: 108” Max Length + Girth: 165”For FedEx Home Delivery: Max Weight: 70 lbs Max Length: 108” Max Length + Girth: 165”","url": "/how-big-can-my-fedex-custom-package-be"},"how-can-i-cancel-refund-a-fedex-shipment": {"title": "How can I cancel/refund a FedEx shipment?","category": "fedex","sub_category": "","content": "It’s simple. We’ve written out a language-specific guide for creating refunds through EasyPost here.Note: Sometimes you'll run into problems refunding shipments through UPS if you have multiple shipments in one order. For UPS specifically, you have to request a refund on the first shipment of the order, otherwise the refund will not process correctly.","url": "/how-can-i-cancel-refund-a-fedex-shipment"},"how-can-i-create-a-return-label-with-fedex": {"title": "How can I create a return label with FedEx?","category": "fedex","sub_category": "","content": "When setting up your EasyPost API to ship with FedEx, check to see this parameter:If returnLabel=trueIf it’s true, then you’re set up to print return labels to FedEx via your application. If it isn’t, then turn it true. You will then be set up to print return labels to FedEx via your application.","url": "/how-can-i-create-a-return-label-with-fedex"},"how-can-i-print-a-fedex-end-of-day-close-print-manifest": {"title": "How can I print a FedEx End of Day Close / Print Manifest?","category": "fedex","sub_category": "","content": "Once you integrate with EasyPost, you no longer have to submit an End of Day Close, or print out a Manifest to present to your driver. All of that information is automatically sent whenever you create a label.If your FedEx driver requests an End of Day Close or a Manifest, just tell them that EasyPost send this information directly to FedEx, so there’s no need to verify it physically.If you prefer, you can ask your driver to do an acceptance scan of your package to initiate the tracking trail. Otherwise, the tracking trail will begin once the package is scanned at the FedEx facility.","url": "/how-can-i-print-a-fedex-end-of-day-close-print-manifest"},"how-can-i-purchase-insurance-for-fedex-shipments": {"title": "How can I purchase insurance for FedEx shipments?","category": "fedex","sub_category": "","content": "You can automate insurance for your FedEx shipments via EasyPost’s Insurance API, which you can learn more about here.EasyPost charges 1% of the package’s value as a premium, and offers 100% coverage for every insured package. All insurance claims are done via email, filed within 24 hours, and paid out within 30 days.","url": "/how-can-i-purchase-insurance-for-fedex-shipments"},"how-do-i-calculate-fedex-dimensional-pricing-with-easypost": {"title": "How do I calculate FedEx Dimensional Pricing with EasyPost?","category": "fedex","sub_category": "","content": "We handle Dimensional Pricing calculations on our end, so you don’t have to worry about actually calculating and entering any Dimensional Pricing value. All you have to do is specify the dimensions and weight, and we’ll take care of the rest.","url": "/how-do-i-calculate-fedex-dimensional-pricing-with-easypost"},"how-do-i-change-my-billing-information-for-fedex": {"title": "How do I change my billing information for FedEx?","category": "fedex","sub_category": "","content": "You’ll have to contact FedEx directly to update your billing information. The best contact would be your account manager, but you can also find any FedEx contact you’ll need on this page.","url": "/how-do-i-change-my-billing-information-for-fedex"},"how-do-i-connect-my-fedex-account-to-the-test-environment": {"title": "How do I connect my FedEx Account to the Test Environment?","category": "fedex","sub_category": "","content": "In order to connect your FedEx account to our test environment, you'll need your test account credentials: FedEx Test Account Number FedEx Test Meter Number FedEx Test Access Key FedEx Access Key PasswordIf you need to know how to get these credentials, we've prepared a step-by-step guide below.1. Log Into Your FedEx Developer AccountIf you do not have a FedEx Developer Account, you'll need to create one in order to integrate your FedEx account with EasyPost anyway. Once you log into your FedEx Developer Account, click on the following links from your account homepage: FedEx Web Services --> Develop and Test --> Get Your Test Key.2. Get Your Test CredentialsComplete the form and ensure you select Global and US, then accept the agreement to continue. If you need to create test labels for intra-country addresses within European countries, make sure you select that country in addition to a US and Global account number. After completing the form, you should see a screen like the one below. Copy down your Developer Test Key, Test Account Number, and Test Meter Number. After registering for a test account, you should receive an email from FedEx that contains your Test Password. Be sure to copy that down as well3. Connect Your Account to EasyPostLog into your EasyPost account, and select FedEx from the Carriers Tab. You'll then see this modal pop up. Enter all of your Test Credentials into the Modal, then click on "Create." From this point on, you should be able to start printing Test Labels with FedEx using EasyPost's test environment.","url": "/how-do-i-connect-my-fedex-account-to-the-test-environment"},"how-do-i-connect-my-fedex-account-with-easypost": {"title": "How do I connect my FedEx account with EasyPost?","category": "fedex","sub_category": "","content": "You can set up your FedEx account on EasyPost in just a few minutes. Before you start, gather the following credentials and information first: FedEx Production Account Number FedEx Production Meter Number FedEx Production Access Key FedEx Production Access Key Password FedEx Test Account Number FedEx Test Meter Number FedEx Test Access Key Test Access Key PasswordOnce you have all of your credentials and info, log into your EasyPost account to access your dashboard. Then, select Carrier Accounts on the left-hand menu. Select FedEx on the right-hand menu. Enter all of the credentials and info into their corresponding fields. Also, make sure to enter a description of the account for development purposes. You may also include a reference, but please note that references can not be edited once entered.Click on “Create,” and your FedEx account is now enabled on your EasyPost account.","url": "/how-do-i-connect-my-fedex-account-with-easypost"},"how-do-i-connect-my-fedex-smartpost-account-with-easypost": {"title": "How do I connect my FedEx SmartPost account with EasyPost?","category": "fedex","sub_category": "","content": "You can set up your FedEx SmartPost account on EasyPost in just a few minutes. Before you start, gather the following credentials and information first: FedEx SmartPost Account Number FedEx SmartPost HubID FedEx SmartPost Meter Number FedEx SmartPost Access Key SmartPost Access Key PasswordOnce you have all of your credentials and info, log into your EasyPost account to access your dashboard. Then, select Carrier Accounts on the left-hand menu. Select FedEx SmartPost on the right-hand menu. Enter all of the credentials and info into their corresponding fields. Also, make sure to enter a description of the account for development purposes. You may also include a reference, but please note that references can not be edited once entered.Click on “Create,” and your FedEx SmartPost account is now enabled on your EasyPost account.","url": "/how-do-i-connect-my-fedex-smartpost-account-with-easypost"},"how-do-i-contact-fedex": {"title": "How do I contact FedEx?","category": "fedex","sub_category": "","content": "You can find all of FedEx’s contact information - down to your specific region - at their Contact US page here.","url": "/how-do-i-contact-fedex"},"how-do-i-create-a-customs-form-for-a-fedex-shipment": {"title": "How do I create a customs form for a FedEx shipment?","category": "fedex","sub_category": "","content": "First, check out our client documentation. Find the programming language you’re using, and browse through the library to find how custom forms are set up.Once you’ve properly set things up in your application, you should be able to print out customs forms for FedEx shipments.","url": "/how-do-i-create-a-customs-form-for-a-fedex-shipment"},"how-do-i-find-my-fedex-meter-number": {"title": "How do I find my FedEx Meter Number?","category": "fedex","sub_category": "","content": "Your FedEx Meter Number is the identifier used by FedEx to pull your negotiated shipping rates and to keep track of your tracking requests.In order to obtain your FedEx Meter Number, follow these steps: Log into FedEx Developer by using you FedEx User ID and Password. Remember to select “Web Services for Shipping” under the “I want to” drop down before logging in. Select “Move to Production” on the menu at the left side of your screen. Click on “Get Production Key” once the page is fully loaded. It should be in the middle of the page. The following fields will appear. Insert these answers to these fields: Do you intend to resell your software? No. Please check the box next to each type of FedEx web services you intend to use in your integration solution: FedEx Web Services for Shipping (includes Rate, Track, etc.) Please indicate whether you are developing your FedEx integration solution as a Corporate Developer or as a Consultant: Corporate Developer. Once you’ve entered the answers, click “Continue >>” Accept the terms of usage. Fill out all the required company information denoted by an asterisk. If you need to update your profile settings while getting your FedEx Meter Number, check the box that says “Please check this box if you want to update your Profile…” Click “Continue>>” to access your FedEx Authentication Key and FedEx Meter Number. You should see this screen. The Meter Number can be found below the Authentication Key. That should do it!","url": "/how-do-i-find-my-fedex-meter-number"},"how-do-i-get-my-fedex-account-number": {"title": "How do I get a FedEx Account Number?","category": "fedex","sub_category": "","content": "You receive your FedEx Account Number once you sign up for a FedEx Account. If you don’t have a FedEx Account, click here to get started!If you’re looking for your FedEx Account Number, log into your account at fedex.com. Then click on the “Account Management” tab on the left-most menu. Your account will usually have the alias “My Account,” which will have your Account Number in the middle field of the table.","url": "/how-do-i-get-my-fedex-account-number"},"how-do-i-get-my-packages-picked-up-from-fedex": {"title": "How do I get my packages picked up from FedEx?","category": "fedex","sub_category": "","content": "If you want FedEx to come pick up your packages, there are a couple of things you can do:First, you can set up a recurring scheduled pickup time for packages that need to be picked up on specific days. If you decide to go with this option, you’ll need to negotiate a weekly rate with FedEx.Second, you can arrange for a one-time pickup online (which is only available in certain countries). For this option, it’s $4 per package (for US pickups) or $4 per shipment (for international pickups).","url": "/how-do-i-get-my-packages-picked-up-from-fedex"},"how-do-i-schedule-a-fedex-pickup": {"title": "How do I schedule a FedEx pickup?","category": "fedex","sub_category": "","content": "You’ll need to sign into your account at fedex.com in order to schedule a pickup. Log into fedex.com Click the “Schedule and Manage Pickups” option under the Quick Access menu. Fill out all the relevant details of the pickup address and package information. Click “Schedule Pickup” when you complete the form. Make sure someone is there to complete the pickup, or leave the package in an accessible yet secure location for the FedEx deliveryman.","url": "/how-do-i-schedule-a-fedex-pickup"},"how-do-i-send-and-track-packages-with-fedex": {"title": "How do I send and track packages with FedEx?","category": "fedex","sub_category": "","content": "If you want to use EasyPost to send and track packages with FedEx, you'll need to integrate your FedEx carrier account with EasyPost. There are four pieces of information we need to get started: FedEx Account Number Production Meter Number FedEx Access Key FedEx Access Key PasswordThe first thing we need is your FedEx Account Number. This can be found after you login, on My Profile > Account Management: Next, you will need to get your Production Meter Number, Access Key and Access Key Password: Head over to the FedEx Developer Resource Center Click FedEx Office Web Services For production credentials, click on "Move to Production" Then click on "Get Production Key" and follow the prompts in the browser You will need to fill out the FedEx registration form before you can get your FedEx Meter Number. Below is the set of answers you will most likely be using: Do you intend to resell your software? No Please check the box next to each type of FedEx web services you intend to use in your integration solution: FedEx Web Services for Shipping (includes Rate, Track, etc.) Please indicate whether you are developing your FedEx integration solution as a Corporate Developer or as a Consultant. Corporate Developer Accept the license agreements and then fill out your contact information. Be sure to use a valid address and phone number. If you're in the US, it will be "US and Global". Once you've completed these processes, your full credentials will be provided via a page that FedEx brings you to. Here, you will find your Authentication Key and Meter Number. You will also receive an email that contains the Password to paste into EasyPost Please do not send anyone--including EasyPost--your Password or Authentication (Access) Key over email. You'll need the information from both the FedEx website and email in order to accurately fill out the entire set of credentials. Now that you have all of the necessary credentials, enter them into EasyPost. With those credentials, go to your EasyPost Carrier Accounts and find 'FedEx' in the list of our carriers: Fill out the top of the form for FedEx. Your EasyPost “FedEx Production Access Key” is the Authentication Key in Step 7. Your “Production Access Key Password” is the “Password” found in the email in Step 8. Providing FedEx test credentials is optional for creating production labels. If you'd like to run a test, follow the prompts in Step 3 to obtain "Test and Develop" credentials. Click “Create” to complete adding your FedEx account to EasyPost. You may be required to go through FedEx's certification process to purchase production labels. Please follow this guide to learn how to get this certification process expedited by contacting support@easypost.com.","url": "/how-do-i-send-and-track-packages-with-fedex"},"how-do-i-ship-dry-ice-with-fedex": {"title": "How do I ship dry ice with FedEx?","category": "fedex","sub_category": "","content": "First, make sure you have the proper packaging. FedEx recommends using good quality fiberboard (corrugated cardboard), plastic, or wooden boxes. Do not use steel drums or jerricans, as they do not provide proper ventilation for the dry ice inside.Then, make sure you insulate the box with a layer of styrofoam, but DO NOT arrange the styrofoam to form an airtight seal. Dry ice releases carbon dioxide that builds up and could rupture or explode the box if it’s airtight.Ensure that the box is properly marked as a Dry Ice package as shown below: Once it’s properly packed and marked, slap the shipping label on the package and it’s ready to be picked up by FedEx.Remember to set the dry_ice_weight string with the exact weight of the dry ice in kilograms on your EasyPost API.You can read more extensive dry ice pacakging guidelines here.Final note: do not use more than 200kg of dry ice.","url": "/how-do-i-ship-dry-ice-with-fedex"},"i-am-not-retrieving-fedex-rates-in-test-environment-what-can-i-do": {"title": "I am not retrieving FedEx rates in the test environment, what can I do?","category": "fedex","sub_category": "","content": "The FedEx test environment is not the most reliable and may be down at the moment. Please try to create your shipment in production. If the problem persists, please contact FedEx to see if they’re going through any system outages.","url": "/i-am-not-retrieving-fedex-rates-in-test-environment-what-can-i-do"},"i-cant-seem-to-get-fedex-quotes-or-rates-from-your-api-whats-going-on": {"title": "I can't seem to get FedEx quotes or rates from your API, what's going on?","category": "fedex","sub_category": "","content": "Sometimes, the FedEx API will have outages that prevent us (and everyone else) from getting reliable rates or responses from them. If this happens, retry the order purchase and it should most likely go through. You can also check to see if FedEx is returning errors to our API by visiting our API status page.","url": "/i-cant-seem-to-get-fedex-quotes-or-rates-from-your-api-whats-going-on"},"im-having-trouble-getting-my-cubic-pricing-rates-with-easypost": {"title": "I’m having trouble getting my Cubic Pricing rates with EasyPost.","category": "usps","sub_category": "","content": "Double check to see if you’ve specified the dimensions correctly. If you do not specify dimensions on your Shipment object, it’s impossible for us to calculate your Cubic Pricing rates correctly.","url": "/im-having-trouble-getting-my-cubic-pricing-rates-with-easypost"},"is-it-possible-to-purchase-a-fedex-label-without-a-phone-number": {"title": "Is it possible to purchase a FedEx label without a phone number?","category": "fedex","sub_category": "","content": "No. FedEx requires a phone number to be attached to both the sender and recipient's address. If you can, try to collect the recipient phone number before printing a label. Or, you can default your number into the recipient field and send the package.","url": "/is-it-possible-to-purchase-a-fedex-label-without-a-phone-number"},"is-there-a-charge-for-a-one-time-pickup-with-fedex": {"title": "Is there a charge for a one-time pickup with FedEx?","category": "fedex","sub_category": "","content": "Yes, FedEx has a surcharge for one-time pickups.For U.S. Express Package Services, it’s $4 per package. For International Express Package Services, it’s $4 per shipment.","url": "/is-there-a-charge-for-a-one-time-pickup-with-fedex"},"is-there-a-charge-for-a-regular-scheduled-pickup-with-fedex": {"title": "Is there a charge for a regular scheduled pickup with FedEx?","category": "fedex","sub_category": "","content": "Yes, you will be assessed a weekly pickup fee as opposed to FedEx’s one-time pickup fees.However, this is normally part of your weekly pickup charge associated with your FedEx account, so it’s not really a split-out fee like the one-time pickup fee is.","url": "/is-there-a-charge-for-a-regular-scheduled-pickup-with-fedex"},"what-delivery-signature-options-does-fedex-offer": {"title": "What delivery signature options does FedEx offer?","category": "fedex","sub_category": "","content": "The are three types of delivery signature options that FedEx offers (each of which carry an additional fee).1. Indirect Signature - $2.25 per packageIndirect signatures can come from someone at the delivery address or someone at the neighboring address.Indirect signatures also allow the recipient to sign a FedEx door tag at their address. The FedEx door tag authorizes the FedEx deliveryman to deliver the package without anyone present.2. Direct Signature - $3.25 per packageDirect signatures must come from someone at the delivery address. If nobody is present at the time of delivery, then FedEx will leave a notice and attempt to re-deliver the package later.3. Adult Signature - $4.50 per packageAdult signatures must come from someone at least 21 years of age at the delivery address. The FedEx deliveryman confirms this through a government-issued photo ID, like a driver’s license or a passport.If no adult is present at the address, FedEx will attempt to re-deliver the package later.","url": "/what-delivery-signature-options-does-fedex-offer"},"what-is-a-fedex-10kg-box": {"title": "What is a FedEx 10kg Box?","category": "fedex","sub_category": "","content": "The FedEx 10kg Box is a free box that can be shipped with a flat rate. Inside dimensions: 15.81” x 12.94” x 10.19” (40.16 cm x 32.86 cm x 25.88 cm) Maximum weight: 22 lbs (10 kg). Flat rate does not apply to overweight packages. Weight when empty: 31 oz Double-walled box for extra durability Available at all FedEx World Service Center locations.","url": "/what-is-a-fedex-10kg-box"},"what-is-a-fedex-25kg-box": {"title": "What is a FedEx 25kg Box?","category": "fedex","sub_category": "","content": "The FedEx 25kg Box is a free box that can be shipped with a flat rate. Inside dimensions: 21.56” x 16.56” x 13.19” (54.8 cm x 42.1 cm x 33.5 cm) Maximum weight: 55 lbs (25 kg). Flat rate does not apply to overweight packages. Weight when empty: 57 oz Double-walled box for extra durability Available at all FedEx World Service Center locations.","url": "/what-is-a-fedex-25kg-box"},"what-is-a-fedex-box-small": {"title": "What is a FedEx Box (small)?","category": "fedex","sub_category": "","content": "A FedEx Box (small) is a self-assembled box designed to for thin packages - file folders, tapes, CDs, USB drives, etc. Inside dimensions: 12.25” x 10.9” x 1.5” (31.12 cm x 27.69 cm x 3.81 cm) Maximum weight: 20 lbs (9.07 kg). Minimum billable weight: 2.2 lbs (1 kg) Weight when empty: 4.5 oz","url": "/what-is-a-fedex-box-small"},"what-is-a-fedex-tube": {"title": "What is a FedEx Tube?","category": "fedex","sub_category": "","content": "A FedEx Tube is the ideal package for rollable documents, i.e. posters, blueprints, drawings, signage, etc.Some details: Inside dimensions: 38” x 6” x 6” x 6” (96.52 cm x 15.24 cm x 15.24 cm x 15.24 cm). Maximum weight: 20 lbs (9.07 kg). Minimum billable weight: 8.8 lbs (4 kg) Weight when empty: 16 oz","url": "/what-is-a-fedex-tube"},"what-is-a-saturday-delivery-for-fedex": {"title": "What is Saturday Delivery for FedEx?","category": "fedex","sub_category": "","content": "FedEx offers Saturday Delivery for certain shipping options for an additional surcharge.Eligible services: FedEx First Overnight - $16 per package FedEx Priority Overnight - $16 per package FedEx 2Day (charges are not applied to shipments rated as FedEx Express Multiweight) - $16 per package FedEx International Priority - $16 per shipment","url": "/what-is-a-saturday-delivery-for-fedex"},"what-is-a-saturday-pickup-for-fedex": {"title": "What is Saturday Pickup for FedEx?","category": "fedex","sub_category": "","content": "FedEx offers Saturday Pickup for certain shipping options for an addtional surcharge.Eligible services: FedEx First Overnight - $15 per package FedEx Priority Overnight - $15 per package FedEx Standard Overnight - $15 per package FedEx 2Day A.M. - $15 per package FedEx 2Day - $15 per package FedEx Express Saver - $15 per package FedEx International First - $15 per shipment FedEx International Priority - $16 per shipment","url": "/what-is-a-saturday-pickup-for-fedex"},"what-is-fedex-2day-am": {"title": "What is FedEx 2Day A.M.?","category": "fedex","sub_category": "","content": "FedEx 2Day A.M. is a 2-business day delivery service with delivery by 10:30 A.M. on the 2nd delivery day. This service is available when shipping to most business areas within the continental U.S. For some shipments to Alaska and Hawaii, the delivery is made at 10:30 A.M. on the 3rd business day.Some details: Delivery is made Monday-Friday Available in all 50 states. Alaska and Hawaii for intra-U.S. domestic shipments only. Delivery in 2 business days by 10:30 A.M. within these service areas: A1, A2, AA, and A4. Delivery in 2 business days by 12:00 P.M. within these service areas: A3, A5, and AM service areas. Maximum declared value packaging level limit: $50,000 for FedEx Customer packaging, FedEx Pak, FedEx Box, and FedEx Tube. $500 for FedEx Envelope. Maximum size limit: 119” in length or 165” in length and girth. If the package exceeds these dimensions, the next fastest service to use is FedEx Express U.S. Freight.","url": "/what-is-fedex-2day-am"},"what-is-fedex-2day": {"title": "What is FedEx 2Day?","category": "fedex","sub_category": "","content": "FedEx 2Day is a 2-business day service with delivery by 4:30 P.M. to most areas and by 7 P.M. to residences. For certain areas in rural Alaska and Hawaii, FedEx 2Day delivers in 3 business days.Some details: Delivery is made Monday-Friday. Saturday pickup is available in many areas for an additional fee. Available in all 50 states.","url": "/what-is-fedex-2day"},"what-is-fedex-declared-value": {"title": "What is FedEx Declared Value?","category": "fedex","sub_category": "","content": "For insurance purposes, FedEx refers to the insure value of the package as “declared value.” For shipments without a declared value, FedEx’s maximum liability is $100 for damages or losses at no cost.EasyPost offers 100% coverage of your package for just 1% of the package value. Our Insurance API is easy to set up and can be automated to apply insurance to all (or certain) packages you send. Learn more about our Insurance API here.","url": "/what-is-fedex-declared-value"},"what-is-fedex-express-saver": {"title": "What is FedEx Express Saver?","category": "fedex","sub_category": "","content": "FedEx Express Saver offers 3-business day delivery to businesses by 4:30 P.M. and residences by 7 P.M.Some details: Delivery is made Monday-Friday. Saturday pickup is available in many areas for an additional fee. Available to and from the 48 continental U.S. states. FedEx Express Saver is not available for Alaska or Hawaii. Available for intra-country shipping in Mexico.","url": "/what-is-fedex-express-saver"},"what-is-fedex-first-overnight": {"title": "What is FedEx First Overnight?","category": "fedex","sub_category": "","content": "FedEx First Overnight offers next business day, morning delivery between 8-10 A.M. The exact delivery time is dependant on the destination.Some details: Delivery is made Monday-Friday. Saturday pickup is available in many areas for an additional fee. Available to and from the 48 continental U.S. states. FedEx First Overnight is only available for outbound shipments in Alaska, and it’s not available at all in Hawaii.","url": "/what-is-fedex-first-overnight"},"what-is-fedex-ground": {"title": "What is FedEx Ground?","category": "fedex","sub_category": "","content": "FedEx Ground is FedEx’s standard ground delivery service. FedEx Ground is the best, most economic option for routine shipments.Some details: FedEx Ground ships to the 48 continental U.S. states within 1-5 business days. FedEx Ground ships to Alaska and Hawaii within 3-7 business days. All shipments can be tracked online via EasyPost.","url": "/what-is-fedex-ground"},"what-is-fedex-holiday-schedule": {"title": "What is FedEx's Holiday Schedule?","category": "fedex","sub_category": "","content": "FedEx does not usually ship on these holidays: Easter Memorial Day Independence Day (July 4th) Labor Day Thanksgiving Day Christmas Day New Year’s Day","url": "/what-is-fedex-holiday-schedule"},"what-is-fedex-home-delivery": {"title": "What is FedEx Home Delivery?","category": "fedex","sub_category": "","content": "FedEx home delivery is a residential shipping service with extra convenience and flexibility for residential recipients.Some details: FedEx Home Delivery is available in all 50 states with a 1-7 delivery window (shipping speed is dependant on recipient’s location). FedEx Home Delivery charges an additional residential delivery surcharge per package.","url": "/what-is-fedex-home-delivery"},"what-is-fedex-international-economy": {"title": "What is FedEx International Economy?","category": "fedex","sub_category": "","content": "FedEx International Economy is the ideal option for routine or non-urgent international shipments. If the shipment has the proper customs documentation and compliance, it’s typically delivered within 4 to 6 business days.Some details: Delivery is made Monday-Friday. Delivers to 200+ countries. Maximum package weight: 150 lbs (68 kg). Maximum package size: 108” (274 cm) long OR 130” (330 cm) in length and girth combined. When using your own packaging for FedEx International Economy shipments, dimensional weight standards may apply. Contact your FedEx account manager for more information.","url": "/what-is-fedex-international-economy"},"what-is-fedex-international-first": {"title": "What is FedEx International First?","category": "fedex","sub_category": "","content": "FedEx International First is an international delivery service that aims for early morning delivery of time-sensitive shipments to most major countries around the world.Eligible countries are: North/South America: Brazil, Canada, Mexico, Puerto Rico, USA. Europe: Austria, Belgium, Denmark, England, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland. Asia/Oceania: Australia, China, Japan, Singapore.","url": "/what-is-fedex-international-first"},"what-is-fedex-international-priority": {"title": "What is FedEx International Priority?","category": "fedex","sub_category": "","content": "FedEx International Priority is FedEx’s most popular shipping service. It offers time-definite delivery to locations across the globe. Delivery is made within 1-3 business days, with delivery time dependant on the destination. For example, a package sent from the US via FedEx International Priority will arrive:Next Business Day: U.S., Canada, Mexico, and the Caribbean2 Business Days: Most major cities in Europe3 Business Days: Anywhere within 220+ eligible countries.Some details: Maximum weight: 150 lbs (68 kg) Unlimited weight on multiple-piece shipments to the same destination address. Maximum package size: 108” (274 cm) long OR 130” (330 cm) in length and girth combined. When using your own packaging for FedEx International Priority shipments, dimensional weight standards may apply. Contact your FedEx account manager for more information.","url": "/what-is-fedex-international-priority"},"what-is-fedex-priority-overnight": {"title": "What is FedEx Priority Overnight?","category": "fedex","sub_category": "","content": "FedEx Priority Overnight offers next business day delivery within the U.S. Priority Overnight delivers by 10:30 A.M. to most U.S. addresses, by 5 P.M. to remote areas at the edges of their service area, and by 1:30 P.M. on Saturdays.Some details: Delivery is made Monday-Friday. Saturday pickup is available in many areas for an additional fee. Available to and from all 50 states, although some areas of Alaska and Hawaii are not eligible for Priority Overnight. Available for intra-country shipping in Mexico, Canada, and Switzerland.","url": "/what-is-fedex-priority-overnight"},"what-is-fedex-smartpost": {"title": "What is FedEx SmartPost?","category": "fedex","sub_category": "","content": "FedEx SmartPost is a joint venture between FedEx and USPS to offer fast and cost-effective delivery of small packages across the U.S. SmartPost utilizes FedEx agents for package pickup and USPS agents for last-mile delivery.FedEx SmartPost is ideal for businesses with regular high volumes of small shipments.In order to access FedEx SmartPost, contact your FedEx account manager to start the agreement process.If you have a SmartPost account, you can enable SmartPost functionality on EasyPost right from your dashboard. Click here to learn more.","url": "/what-is-fedex-smartpost"},"what-is-fedex-standard-overnight": {"title": "What is FedEx Standard Overnight?","category": "fedex","sub_category": "","content": "FedEx Standard Overnight offers next business day delivery to most U.S. addresses. Standard Overnight delivers by 3 P.M. to most U.S. business addresses, and by 8 P.M. to U.S. residences.Some details: Delivery is made Monday-Friday. Saturday pickup is available in many areas for an additional fee. Available to and from all 50 states, although some areas of Alaska and Hawaii are not eligible for Standard Overnight.","url": "/what-is-fedex-standard-overnight"},"what-is-the-difference-between-fedex-express-saver-and-fedex-ground": {"title": "What is the difference between FedEx Express Saver and FedEx Ground?","category": "fedex","sub_category": "","content": "FedEx Express Saver and FedEx Ground are two different sets of shipping solutions that FedEx offers.FedEx Express Saver offers time-definite delivery to 210 countries within 24-48 hours. You can even set the time of day for delivery. If you need something shipped within 2 days, no matter where it is in the world, this is the service for you. However, this service does cost a lot more.FedEx Ground offers cost-effective delivery in 1-5 days within the continental United States and 3-7 days to Alaska, Hawaii, Canada, and Puerto Rico. While inexpensive, you cannot choose the time of delivery nor will it arrive as quickly as with FedEx Express Saver.","url": "/what-is-the-difference-between-fedex-express-saver-and-fedex-ground"},"what-is-the-fedex-web-service-certification-process": {"title": "What is the FedEx Web Service Certification process?","category": "fedex","sub_category": "","content": "The FedEx Web Service Certification process is used by FedEx to authorize applications to print shipping labels in a production environment. Without certification, you can only pull rating requests with your FedEx production credentials.To obtain FedEx Web Service Certification, follow these steps: To get your FedEx account certified for production labels: Email us at support@easypost.com with the subject line: EasyPost Customer Certification Request. Please include the following details of your FedEx account: FedEx Production Account Number: FedEx Production Meter Number: Name associated with the FedEx account: Phone associated with the FedEx account: Email associated with the FedEx account: Reach out to support@easypost.com if you have any questions about this process. ","url": "/what-is-the-fedex-web-service-certification-process"},"what-predefined-package-options-are-valid-with-fedex": {"title": "What predefined package options are valid with FedEx?","category": "fedex","sub_category": "","content": "Here is the complete list of predefined package options with FedEx Ground/Air: FedExEnvelope FedExBox FedExPak FedExTube FedEx10kgBox FedEx25kgBox FedExSmallBox FedExMediumBox FedExLargeBox FedExExtraLargeBoxWith EasyPost, you only have to pair Predefined Packages with weight only. Dimensions have already been defined, so they’re unnecessary.","url": "/what-predefined-package-options-are-valid-with-fedex"},"what-services-does-fedex-provide-and-how-are-they-different": {"title": "What services does FedEx provide? And how are they different?","category": "fedex","sub_category": "","content": "FedEx offers a multitude of services for both domestic and international shipping. You can find their complete service guide here.The most popular FedEx services include FedEx Ground for domestic shipping, FedEx SmartPost for small parcel/envelope shipping at high volumes, FedEx Express for expedited shipping, and FedEx International for all cross-border shipments.","url": "/what-services-does-fedex-provide-and-how-are-they-different"},"whats-a-fedex-smartpost-hub-id": {"title": "What's a FedEx SmartPost Hub ID?","category": "fedex","sub_category": "","content": "Your FedEx SmartPost Hub ID is a numerical ID that corresponds with the nearest FedEx SmartPost processing hub to you. If you do not know your Hub ID, you can find it below: Location Code HQ – Brookfield, WI 5531 Allentown, PA 5185 Atlanta, GA 5303 Avenel, NJ Peak Annex Baltimore, MD 5213 Charlotte, NC 5281 Chino, CA 5929 Dallas, TX 5751 Denver, CO 5802 Detroit, MI 5481 Edison, NJ 5087 Grove City, OH 5431 Grove Port, OH 5436 Houston, TX 5771 Indianapolis, IN 5465 Kansas City, KS 5648 Los Angeles, CA 5902 Martinsburg, WV 5254 Memphis, TN 5379 Minneapolis, MN 5552 New Berlin, WI 5531 Northborough, MA 5015 Orlando, FL 5327 Phoenix, AZ 5854 Pittsburgh, PA 5150 Reno, NV 5893 Sacramento, CA 5958 Salt Lake City, UT 5843 Seattle, WA 5983 Scranton, PA 5186 South Brunswick, NJ 5097 St. Louis, MO 5631 Wheeling, IL 5602 Windsor, CT 5061 Once you’ve entered everything, SmartPost should appear as an option on your EasyPost account. If SmartPost does not appear after following these steps exactly, contact us and we’ll help fix the issue for you.Source: https://www.fedex.com/en-us/shipping/fedex-smartpost/network.html#hub-network","url": "/whats-a-fedex-smartpost-hub-id"},"why-cant-i-find-an-invoice-number-for-my-fedex-shipment": {"title": "Why can't I find an invoice number for my FedEx shipment?","category": "fedex","sub_category": "","content": "FedEx should have that information, since they generate and store the invoice numbers on their end. Contact FedEx directly if you need to track down a specific invoice number. Unfortunately, we don't save that information when we process FedEx shipments.","url": "/why-cant-i-find-an-invoice-number-for-my-fedex-shipment"},"why-do-i-have-to-supply-customs-information-to-fedex-for-puerto-rico-shipments": {"title": "Why do I have to supply customs information to FedEx for domestic shipments going to Puerto Rico?","category": "fedex","sub_category": "","content": "UPS considers shipments to Puerto Rico as international shipments, and as such, require customs information. If you prefer not to go through the customs process, you can ship your package using USPS. USPS considers Puerto Rico a domestic destination and will not require any customs information for any domestic packages.","url": "/why-do-i-have-to-supply-customs-information-to-fedex-for-puerto-rico-shipments"},"why-does-my-fedex-return-label-cost-more-than-my-original-shipping-label": {"title": "Why does my FedEx return label cost more than my original shipping label?","category": "fedex","sub_category": "","content": "Return rates have are configured separately from your normal shipping rates on the carriers side. You will need to reach out to the FedEx directly about this.","url": "/why-does-my-fedex-return-label-cost-more-than-my-original-shipping-label"},"why-is-easypost-giving-me-higher-fedex-rates-than-i-negotiated": {"title": "Why is EasyPost giving me higher FedEx rates than I negotiated?","category": "fedex","sub_category": "","content": "First, check to see if the address you're sending the package to is a residential address. If it is, then the higher rate is due to the residential delivery surcharge that FedEx tacks onto packages.If the residential delivery surcharge doesn't account for the higher rate, then save the Shipment ID associated with the rate and contact us directly about the problem.","url": "/why-is-easypost-giving-me-higher-fedex-rates-than-i-negotiated"},"will-fedex-labels-purchased-with-easypost-show-up-in-my-fedex-account": {"title": "Will FedEx labels purchased with EasyPost show up in my FedEx account?","category": "fedex","sub_category": "","content": "No. FedEx labels purchased with EasyPost will not show up in your FedEx account history on the FedEx website. The reason for that is because FedEx doesn’t update a customer’s account history when labels are bought through a third-party API like ours. It’s unfortunate, but it also underlines the importance of managing your FedEx shipping through EasyPost instead of through FedEx’s website.","url": "/will-fedex-labels-purchased-with-easypost-show-up-in-my-fedex-account"},"creating-product-csv": {"title": "How do I add new products?","category": "fulfillment","sub_category": "","content": "One way to create products in EasyPost is to upload them in a CSV file on your Inventories Dashboard page. You can download a template here. Above is a screenshot for your reference. We will be explaining what each column means and how to properly fill out the CSV file. All columns are mandatory. If any of the columns are left blank, your file will fail to upload. title: Enter a descriptive title of the product. The more description, the better. This can help the warehouse identify the product if there is a problem with your barcode. barcode: The scannable UPC code associated with this unique product. image_url: If you have a picture of your product uploaded somewhere then this can assist us in identifying products in case there are any issues. length: The length of the product in inches. width: The width of the product in inches. height: The height of the product in inches. weight_oz: The weight of your product in ounces. price: The value of your product in dollars and cents (e.g., 11.99). hs_code: The general format of the tariff code is ####.## or ####.##.####. origin_country: The manufacturing origin of your item. If you’re unsure please put "US". Each product you wish to add in our system must be its own row and have a unique barcode. Once you have filled out information for each product you wish to add, please export it as a CSV.","url": "/creating-product-csv"},"how-do-i-create-a-bol": {"title": "How do I create a BOL?","category": "fulfillment","sub_category": "","content": "A BOL is a required document that lists all products and quantities you are sending to our fulfillment center. The BOL creation template can be downloaded here. Upload the completed BOL creation template to your dashboard and it will automatically create an electronic record of your BOL at the destination warehouse. A BOL must be created prior to your shipment’s arrival at our warehouse.In order to match the electronic record to your physical shipment, one of the following is required: A unique, scannable barcode, such as a tracking code or PRO number, for your BOL. (If you have more than one tracking code, then create a BOL for each tracking code). A printed copy of the BOL PDF in or attached to each box/pallet.For the CSV, enter the unit count and container count for each unique product_barcode that will be included in the shipment. For example, a box of 12 cups would be in the same row with unit count = 12, and container count = 1.However, if you are shipping orderable master cases/master cartons then they should be assigned a different product_barcode. From there, you can enter the quantity in the units field (since they will be checked in individually as cases).If you are not shipping enough units to fill a pallet, then you can leave the pallets field blank. Also, if units are not divided by pallet then please let us know how many total pallets are coming in the first row.","url": "/how-do-i-create-a-bol"},"how-does-easypost-fulfillment-work": {"title": "How does EasyPost Fulfillment work?","category": "fulfillment","sub_category": "","content": "Here at EasyPost, we offer an end-to-end fulfillment service where we will warehouse, pick/pack, and ship your product for you. Our service also comes with our API technology that will integrate into the backend of your e-commerce platform. The API will pull orders directly from your e-commerce platform, as well as print labels, provide order tracking data, and warehouse inventory data. We have pre-negotiated rates with carriers, we pass on all the savings to you through the rates we provide.","url": "/how-does-easypost-fulfillment-work"},"can-i-adjust-the-margins-on-a-dpd-labels": {"title": "Can I adjust the margins on a DPD label?","category": "other_carriers","sub_category": "","content": "You can't directly edit the margins of a DPD label using EasyPost. We return the labels as the carrier sends them to us. If the margins are an issue (i.e. crucial data is cut off from the label), contact your DPD representative and explain the issue as it's probably on their end.","url": "/can-i-adjust-the-margins-on-a-dpd-labels"},"do-i-have-to-manifest-my-canada-post-shipments": {"title": "Do I have to manifest my Canada Post shipments?","category": "other_carriers","sub_category": "","content": "Yes. Canada Post requires you to manifest your shipments.To do this in EasyPost, we have further documentation on how our batches and manifest scan forms work.Additionally, if you have a credit card on file with Canada Post, they can charge you without your shipments being manifested, but this is not advisable as it may cause issues with your eventual shipments. As a rule, manifest every shipment you make with Canada Post.","url": "/do-i-have-to-manifest-my-canada-post-shipments"},"dpd-is-not-recognizing-my-username-or-password": {"title": "DPD is not recognizing my username or password.","category": "other_carriers","sub_category": "","content": "First, check to see if you're using your DPD username and password instead of your EasyPost login information. If you don't know your DPD username and password, contact your DPD account representative.If the problem persists, you may have to contact DPD directly.","url": "/dpd-is-not-recognizing-my-username-or-password"},"how-do-i-get-my-secret-api-key-from-australia-post": {"title": "How do I get my secret API key from Australia Post?","category": "other_carriers","sub_category": "","content": "First, visit the Australia Post developer portal here. Then, click on API Access, and then click on Create a Key. Follow the steps and make sure to include "EasyPost" as your "platform partner".","url": "/how-do-i-get-my-secret-api-key-from-australia-post"},"im-having-trouble-getting-a-refund-for-my-canada-post-label": {"title": "I'm having trouble getting a refund for my Canada Post label.","category": "other_carriers","sub_category": "","content": "ScanForms are manifests used by the carriers to scan multiple shipments at once. The Form array will be any associated paperwork with a shipment - such as commercial invoices - that are generated on creation/payment of a shipment.","url": "/im-having-trouble-getting-a-refund-for-my-canada-post-label"},"which-label-formats-does-interlink-support": {"title": "Which label formats does Interlink support?","category": "other_carriers","sub_category": "","content": "Interlink supports CLP (which we return with a ZPL extension) and PNG. Interlink doesn't natively support ZPL, so if you're having trouble trying to print Interlink labels in a ZPL format, you may want to convert the label to PNG to CLP.","url": "/which-label-formats-does-interlink-support"},"why-are-my-ontrac-codes-out-of-date": {"title": "Why are my OnTrac sort codes out of date?","category": "other_carriers","sub_category": "","content": "You did not send us your updated sort codes. Please contact OnTrac and have them add support@easypost.com as your technical support contact for all sort code updates in the future. They will directly update us with the newest sort codes.","url": "/why-are-my-ontrac-codes-out-of-date"},"why-does-dpd-say-my-labels-are-printed-when-i-havent-printed-them-yet": {"title": "Why does DPD say my labels are 'printed' when I haven't printed them yet?","category": "other_carriers","sub_category": "","content": "When you purchase postage with EasyPost we will automatically return the label to you on the Shipment Object. When you retrieve a postage label from the DPD API, it will be marked as printed on their side. If this is causing issues on your workflow, we suggest that you reach out to your DPD account representative to request support for returning a label without marking it as printed in their system.","url": "/why-does-dpd-say-my-labels-are-printed-when-i-havent-printed-them-yet"},"does-easypost-include-customs-duties-in-the-returned-international-shipping-rate": {"title": "Does EasyPost include customs duties in the returned international shipping rate?","category": "rating","sub_category": "","content": "It depends on the carrier you're using. For most major carriers, the taxes and duties are included in the rate, but we don't tabulate any duties standalone.","url": "/does-easypost-include-customs-duties-in-the-returned-international-shipping-rate"},"does-fedex-charge-extra-to-deliver-to-a-residential-shipment": {"title": "Does FedEx charge extra to deliver to a residential shipment?","category": "rating","sub_category": "","content": "Yes. There are different surcharges for different service types whenever you send a residential shipment through FedEx.If you’re shipping via FedEx Express U.S. or FedEx Ground, the residential shipment surcharge is $3.50.If you’re shipping via FedEx Home Delivery service, the residential shipment surcharge is $3.00.For a complete list of FedEx’s surcharges and fees, take a look at their fee schedule here.","url": "/does-fedex-charge-extra-to-deliver-to-a-residential-shipment"},"how-can-i-see-the-cost-of-a-shipping-label-when-i-use-dhl-ecommerce": {"title": "How can I see the cost of a shipping label when I use DHL eCommerce?","category": "rating","sub_category": "","content": "For domestic shipments, DHL eCommerce will give you the rates when they receive a shipment request.For international shipments, DHL eCommerce International requires you to set up your FTP directory with DHL, sort codes, and rate files with EasyPost in order to process accurate rates for your international shipments.","url": "/how-can-i-see-the-cost-of-a-shipping-label-when-i-use-dhl-ecommerce"},"how-can-i-see-the-cost-of-a-shipping-label-when-i-use-dhl-express": {"title": "How can I see the cost of a shipping label when I use DHL Express?","category": "rating","sub_category": "","content": "Technically, you can't. But we’ve found an alternative.DHL Express does not support the display of shipping costs on labels printed within EasyPost. Because of this, we can’t display the rate that they send to us directly.However, we can give you a postage estimate based on the package information you’ve entered and the rates associated with your account.This postage estimate should be accurate enough to give you a good idea on how much a DHL Express shipment is ultimately costing you.","url": "/how-can-i-see-the-cost-of-a-shipping-label-when-i-use-dhl-express"},"is-there-any-way-to-see-a-rate-without-any-applicable-surcharges": {"title": "Is there any way to see a rate without any applicable surcharges?","category": "rating","sub_category": "","content": "Yes, but only if you create the Shipment object without any of the value add options to see the base rate. Every rate we return is with the entire cost of postage in mind, so that the customer will get a more accurate representation of how much they're actually paying for their postage.","url": "/is-there-any-way-to-see-a-rate-without-any-applicable-surcharges"},"were-not-getting-the-correct-rates-from-our-woocommerce-plugin-what-should-we-do": {"title": "We're not getting the correct rates from our WooCommerce plugin, what should we do?","category": "rating","sub_category": "","content": "Unfortunately, we can't support any issues arising from our integration with any WooCommerce plugins. You'll have to contact the plugin developer directly.","url": "/were-not-getting-the-correct-rates-from-our-woocommerce-plugin-what-should-we-do"},"which-carriers-do-you-partner-with": {"title": "Which carriers do you partner with?","category": "rating","sub_category": "","content": "We partner with over 65+ carriers, and we're open to supporting more carriers if customer demand justifies it.For a complete list of supported carriers and services, click here. If you don't see your carrier on our list, contact us and we can talk about adding them to our API.","url": "/which-carriers-do-you-partner-with"},"can-a-customer-request-to-have-all-data-destroyed": {"title": "Can a customer request to have all data destroyed?","category": "shipping","sub_category": "","content": "We can anonymize or remove data from our internal active availability. However, because of our infrastructure, data will persist in offline backups.","url": "/can-a-customer-request-to-have-all-data-destroyed"},"can-i-make-a-refund-request-for-a-shipment-using-the-tracking-code-instead-of-the-shipment-id": {"title": "Can I make a refund request for a shipment using the Tracking code instead of the Shipment ID?","category": "shipping","sub_category": "","content": "Yes. If you created the shipment through EasyPost, you can use this code.$shipment = \EasyPost\Shipment::retrieve(‘insert_tracking_code_here’)$shipment->refund();","url": "/can-i-make-a-refund-request-for-a-shipment-using-the-tracking-code-instead-of-the-shipment-id"},"can-i-refund-a-shipment-that-was-not-created-through-easypost": {"title": "Can I refund a shipment that was not created through EasyPost?","category": "shipping","sub_category": "","content": "You can not refund a shipment that you did not create through EasyPost.","url": "/can-i-refund-a-shipment-that-was-not-created-through-easypost"},"can-i-set-an-expected-delivery-date-with-your-api": {"title": "Can I set an expected delivery date with your API?","category": "shipping","sub_category": "","content": "No, you can't set up an expected delivery date with our API.Sometimes our rate objects will contain the delivery_days and the delivery_dates attributes when the carrier returns them, but there's no guarantee that they will. We've also included a delivery_date_guaranteed attribute that can be used to determine if the above attributes are valid.","url": "/can-i-set-an-expected-delivery-date-with-your-api"},"can-i-use-my-us-carrier-accounts-for-international-shipments": {"title": "Can I use my US carrier accounts (UPS, FedEx, DHL, etc.) for international shipments?","category": "shipping","sub_category": "","content": "This depends on the carrier.UPS and FedEx require you to have an account in the ‘origin country’ unless it’s a return shipment. DHL allows 'import accounts' that ship from anywhere, to anywhere. If you're able to get an import account with DHL, this shouldn't be a problem.","url": "/can-i-use-my-us-carrier-accounts-for-international-shipments"},"can-i-use-pounds-or-grams-when-determining-package-weight-in-the-api": {"title": "Can I use pounds or grams when determining package weight in the API?","category": "shipping","sub_category": "","content": "No, we require all weight to be passed to us in ounces. Carriers might use pounds or grams depending on their label format, which we will then convert if necessary on our end. But for all input purposes, please enter your package weight in ounces.","url": "/can-i-use-pounds-or-grams-when-determining-package-weight-in-the-API"},"can-we-change-the-address-on-our-return-labels": {"title": "Can we change the address on our return labels?","category": "shipping","sub_category": "","content": "Yes you can.By default our return_address will mimic the from_address on a shipment. Since you specify this on each shipment, you can just create a new address object with the new return/shipping from address.","url": "/can-we-change-the-address-on-our-return-labels"},"can-you-add-a-custom-markup-to-the-shipping-rates": {"title": "Can you add a custom markup to the shipping rates?","category": "shipping","sub_category": "","content": "No. Our API is built to show you the exact cost of postage. If you'd like to markup rates to your customer, that functionality has to live on your application.","url": "/can-you-add-a-custom-markup-to-the-shipping-rates"},"can-easypost-automatically-sign-my-customs-forms": {"title": "Can EasyPost automatically sign my customs forms?","category": "shipping","sub_category": "customs","content": "Yes, our CustomsInfo object has the customs_certify and customs_signer values that take the place of a physical signature.","url": "/can-easypost-automatically-sign-my-customs-forms"},"can-i-use-multiple-tariff-numbers-for-each-customsitem-object": {"title": "Can I use multiple tariff numbers for each CustomsItem object?","category": "shipping","sub_category": "customs","content": "Unfortunately, no. You have to create a new CustomsItem object for each hs_tariff_number you need to use.Also, if you need to look up what your hs_tariff_number, visit https://hts.usitc.gov for your item's Harmonized System code. The Harmonized System code is what you enter into hs_tariff_number.","url": "/can-i-use-multiple-tariff-numbers-for-each-customsitem-object"},"do-i-always-need-to-specify-package-value-when-filling-out-my-customsinfo-object": {"title": "Do I always need to specify package value when filling out my CustomsInfo object?","category": "shipping","sub_category": "customs","content": "Yes. Package value must always be filled out and can not be 0.00$ at any time. Remember, package value is the monetary value of the package, not what the customer paid for it. If you don't keep track of that, then just enter 1 cent to complete the form.","url": "/do-i-always-need-to-specify-package-value-when-filling-out-my-customsinfo-object"},"do-i-need-to-make-a-seperate-customsitem-for-each-unique-item-in-my-shipment": {"title": "Do I need to make a seperate CustomsItem for each unique item in my shipment?","category": "shipping","sub_category": "customs","content": "It depends. If your items share the same hs_tariff_number, you can create the CustomsItem once, set the quantity to 1, and then use the same CustomsItem multiple times on the shipment.If your items have different tariff numbers, you'll have to create CustomItem objects for each tariff number.","url": "/do-i-need-to-make-a-seperate-customsitem-for-each-unique-item-in-my-shipment"},"do-my-customs-forms-get-transmitted-electronically-edi-etd": {"title": "Do my customs forms get transmitted electronically (EDI and ETD)?","category": "shipping","sub_category": "customs","content": "Yes, we transmit all of your customs information electronically along with the label.","url": "/do-my-customs-forms-get-transmitted-electronically-edi-etd"},"how-do-customs-forms-work": {"title": "How do customs forms work?","category": "shipping","sub_category": "customs","content": "EasyPost customs form work via our CustomsInfo object. Since most of our labels have customs information integrated directly onto the label, there usually isn’t a need to print out separate customs forms (unless the carrier specifically dictates it).Take a look at our Customs Documentation here to learn more.","url": "/how-do-customs-forms-work"},"how-do-i-ship-internationally-using-the-api": {"title": "How do I ship internationally using the API?","category": "shipping","sub_category": "customs","content": "To ship internationally using the EasyPost API, you’ll need three things: A carrier account that has international reach A service level that has international reach Customs informationWhen creating the Shipment object, ensure that you populate the proper strings with the carrier and service level you intend to use for your international shipment. Then, make sure your CustomsInfo object is populated with the right customs information for your package.For a detailed line-by-line basis on how to use our Shipment and CustomsInfo objects, check out our documentation here.","url": "/how-do-i-ship-internationally-using-the-api"},"i-cant-find-my-tariff-number-is-it-ok-to-enter-the-closest-number-it-could-be": {"title": "I can't find my tariff number, is it ok to enter the closest number it could be?","category": "shipping","sub_category": "customs","content": "Tariff numbers aren't required on international shipments, but they tremendously help in getting your shipment past customs. If you can't find the exact tariff number for your product, try to be as descriptive as possible in your product description so you'll minimize the possibility of customs issues for your international package.","url": "/i-cant-find-my-tariff-number-is-it-ok-to-enter-the-closest-number-it-could-be"},"what-is-the-difference-between-ddp-and-ddu": {"title": "What is the difference between DDP and DDU?","category": "shipping","sub_category": "customs","content": "DDP (Deliveries Duty Paid) and DDU (Deliveries Duty Unpaid) are statuses for international shipments that pertain to the party responsible for duty payments.DDP means the seller pays for the import customs clearance, duties, and taxes associated with importing a product into another country. Basically, DDP means that the seller pays all requisite import fees before the import crosses borders.DDU, which is also known as DAP (Duties At Place), means the buyer has to pay for all import customs clearance, duties, and taxes upon delivery. Basically, DDU/DAP means that the buyer has to pay for all the requisite import fees when the import arrives at their address.","url": "/what-is-the-difference-between-ddp-and-ddu"},"whats-the-difference-between-cod-amount-and-customs-item-value-in-the-api": {"title": "What's the difference between COD_AMOUNT and CUSTOMS_ITEMS VALUE in the API?","category": "shipping","sub_category": "customs","content": "cod_amount has to do with the amount of money you want to receive upon delivery. The value string under the customs_item object has to do with the total value of goods being shipped.","url": "/whats-the-difference-between-cod-amount-and-customs-item-value-in-the-api"},"do-all-my-scan-forms-need-to-be-properly-dated-in-order-for-the-batch-object-to-work": {"title": "Do all my scan forms need to be properly dated in order for the Batch object to work?","category": "shipping","sub_category": "","content": "Yes. If any scan form has a label_date that's before the day the label is generated, the scan form will fail to generate.","url": "/do-all-my-scan-forms-need-to-be-properly-dated-in-order-for-the-batch-object-to-work"},"do-you-expect-to-offer-aes-itn-services-in-the-future": {"title": "Do you expect to offer AES/ITN services in the future?","category": "shipping","sub_category": "","content": "We don’t provide ITNs, but if you generate an ITN through AESDirect, we support passing that ITN through to the carriers. We have no immediate plans to build a direct integration with the AESDirect API.","url": "/do-you-expect-to-offer-aes-itn-services-in-the-future"},"do-you-have-any-documentation-on-how-to-integrate-easypost-with-stripe": {"title": "Do you have any documentation on how to integrate EasyPost with Stripe?","category": "shipping","sub_category": "","content": "Yes. You can find a complete guide on Stripe's website here.","url": "/do-you-have-any-documentation-on-how-to-integrate-easypost-with-stripe"},"does-easypost-have-a-limit-on-the-amount-of-requests-we-send-to-the-api": {"title": "Does EasyPost have a limit on the amount of requests we send to the API?","category": "shipping","sub_category": "","content": "We employ multiple algorithms to protect the operational integrity of our API, ranging from simple rate limits to dynamic systems which take into account the CPU time consumed across all of our backend services by each request and the total capacity available to serve them. If you are rate-limited in any way you will receive a 429 status code, at which point your client application should respond with exponential backoff or a similar throttling measure. In general these limits are high enough that non-abusive request patterns will not trigger them.We provide "batch" APIs for many operations, including shipment and tracker creation. If you are regularly encountering our rate limiters, we recommend that you move to an asynchronous/batch workflow.","url": "/does-easypost-have-a-limit-on-the-amount-of-requests-we-send-to-the-api"},"does-easypost-send-plt-and-edi-automatically-to-carriers": {"title": "Does EasyPost support sending PLT and EDI automatically to carriers?","category": "shipping","sub_category": "","content": "The PLT for DHL Express is submitted by default if possible. We also do the same for the EDI for UPS and FedEx.The forms attribute on the Shipment object returns the commercial invoice, and the form itself will say whether or not it was submitted_electronically.","url": "/does-easypost-send-plt-and-edi-automatically-to-carriers"},"does-easypost-support-customers-using-other-languges-besides-english": {"title": "Does EasyPost support customers using other languages besides English?","category": "shipping","sub_category": "","content": "Yes we do. But please note that all error messages and API documentation will be in English.","url": "/does-easypost-support-customers-using-other-languges-besides-english"},"does-easypost-support-paperless-trade-plt-edi-aes": {"title": "Does EasyPost support Paperless Trade (PLT)? EDI? AES?","category": "shipping","sub_category": "","content": "We support PLT for DHL and EDI for FedEx and UPS.As far as AES goes, you can file the information at AESDirect and get a number. That number goes into the CustomsInfo object in the eel_pfc field, which then gets transmitted to the carrier. From that point, whether or not the data is submitted electronically is up to the PLT/EDI support.","url": "/does-easypost-support-paperless-trade-plt-edi-aes"},"does-the-pickup-endpoint-return-a-specific-time-frame-when-the-pickup-will-be-made": {"title": "Does the pickup endpoint return a specific time frame when the pickup will be made?","category": "shipping","sub_category": "","content": "You will need to specify the time range when creating a pickup object. You can read more about doing so here.","url": "/does-the-pickup-endpoint-return-a-specific-time-frame-when-the-pickup-will-be-made"},"does-your-api-return-time-according-to-the-package-destinations-time-zone": {"title": "Does your API return time according to the package destination's time zone?","category": "shipping","sub_category": "","content": "Unfortunately, not at this time. We plan on providing timestamps according to the destination's time zone, but for now, all times will be returned in UTC.","url": "/does-your-api-return-time-according-to-the-package-destinations-time-zone"},"how-can-i-find-more-information-about-my-shipment-warnings-and-errors": {"title": "How can I find more information about my shipment warnings and errors?","category": "shipping","sub_category": "","content": "We have a comprehensive list of errors here. They cover everything from errors on the API to errors on the carrier’s side.","url": "/how-can-i-find-more-information-about-my-shipment-warnings-and-errors"},"how-can-i-set-up-email-or-sms-tracking-notifications-for-my-shipments": {"title": "How can I set up email or SMS tracking notifications for my shipments?","category": "shipping","sub_category": "","content": "We have complete guides on how to use our tracking webhooks to set up either email or SMS based tracking notifications for your outbound shipments. Email Tracking Tutorial SMS Tracking Tutorial","url": "/how-can-i-set-up-email-or-sms-tracking-notifications-for-my-shipments"},"how-can-we-get-usps-media-mail-to-show-up-as-a-shipping-option-when-we-query-rates": {"title": "How can we get USPS Media Mail to show up as a shipping option when we query rates?","category": "usps","sub_category": "","content": "You will need to use the Shipment Option special_rates_eligibility on your shipments. You can read more about shipment options in our docs here.","url": "/how-can-we-get-usps-media-mail-to-show-up-as-a-shipping-option-when-we-query-rates"},"how-do-child-users-work-on-easypost": {"title": "How do child users work on EasyPost?","category": "shipping","sub_category": "","content": "A child User is an associated account that's linked to its parent account. Child accounts can help businesses support multiple end-users with their own set of carrier credentials. In essence, a child User is a clone of the master User, with some major exceptions. The child User will only get its own rates, which is the parent User's USPS account by default, and any carrier accounts that need to be associate with the specific child User. Please keep in mind, if you wish to associate any carrier account beyond the parent User's USPS account to the child User, you'll have to build that logic on your end.You can only create a child User in production mode with your production API key. To learn more about child users, click here.","url": "/how-do-child-users-work-on-easypost"},"how-do-i-cancel-a-shipping-label-and-request-refund": {"title": "How do I cancel a shipping label and request a refund?","category": "shipping","sub_category": "","content": "Canceling and voiding shipping labels is dependant on the carrier. You’ll have to comply by your carrier’s label voiding policies.To initiate a refund, we have a line-by-line guide on how to do so here.","url": "/how-do-i-cancel-a-shipping-label-and-request-refund"},"how-do-i-connect-my-label-printer-to-your-api": {"title": "How do I connect my label printer to your API?","category": "shipping","sub_category": "","content": "Each Shipment object will have the postage_label string that will contain a label_url, which yhou can use to retrieve the label file. We have an in-depth printing guide available here.We also have documentation around printing with Printnode as well.","url": "/how-do-i-connect-my-label-printer-to-your-api"},"how-do-i-create-a-commercial-invoice": {"title": "How do I create a commercial invoice?","category": "shipping","sub_category": "","content": "You can create commercial invoices in the forms attribute in the Shipment object.","url": "/how-do-i-create-a-commercial-invoice"},"how-do-i-determine-which-carrier-account-was-used-for-a-specific-shipment": {"title": "How do I determine which carrier account was used for a specific shipment?","category": "shipping","sub_category": "","content": "In the Shipment ID, you'll be able to see the account used to determine the rate and send the package through our carrier_account_id string in our Rate object. This is especially useful if you're using multiple carrier accounts to send packages.","url": "/how-do-i-determine-which-carrier-account-was-used-for-a-specific-shipment"},"how-do-i-generate-batch-label-via-easypost": {"title": "How do I generate batch labels via EasyPost?","category": "shipping","sub_category": "batch","content": "You need to create a Batch object to create batch labels on EasyPost. Take a look at our Batches documentation to learn more.","url": "/how-do-i-generate-batch-label-via-easypost"},"how-do-i-manage-carrier-accounts-using-the-api": {"title": "How do I manage carrier accounts using the API?","category": "shipping","sub_category": "","content": "Take a look at our Carrier Accounts documentation here. Our CarrierAccounts object has everything you should want to manage your carrier accounts via the API. Please note that CarrierAccounts is only available in our Production environment.","url": "/how-do-i-manage-carrier-accounts-using-the-api"},"how-do-i-ship-to-a-apo-fpo-with-easypost": {"title": "How do I ship to a APO/FPO with EasyPost?","category": "shipping","sub_category": "","content": "Use “AP” or “FP” for the state attribute in the Address object. You'll also have to include customs forms with your shipment as well.","url": "/how-do-i-ship-to-a-apo-fpo-with-easypost"},"how-do-i-validate-service-levels-within-easypost": {"title": "How do I validate service levels within EasyPost?","category": "shipping","sub_category": "","content": "You can see a complete list of service levels by carrier here. That list contains every service level and carrier that we support.","url": "/how-do-i-validate-service-levels-within-easypost"},"how-do-you-refund-a-label": {"title": "How do you refund a label?","category": "shipping","sub_category": "","content": "We have a comprehensive guide that goes over our Refund object, which you can view here. It will break down how our refund object works in six different programming languages, so you can find the best documentation for you and your application.You can also track and manage your refunds on the EasyPost dashboard.","url": "/how-do-you-refund-a-label"},"how-long-do-i-have-to-ship-packages-once-i-have-printed-labels": {"title": "How long do I have to ship packages once I have printed labels?","category": "shipping","sub_category": "","content": "It depends on the carrier. We recommend shipping packages as soon as they’re ready to go.","url": "/how-long-do-i-have-to-ship-packages-once-i-have-printed-labels"},"how-to-print-zpl-labels-from-the-command-line-on-mac-unix": {"title": "How do I print ZPL Labels from the Command Line on Mac/Unix?","category": "shipping","sub_category": "","content": "It's much easier to automate printing of ZPL labels from the command line than through any UI. On Mac/Unix, you can print in just two steps: Find your ZPL printer's name in the list of attached printers: $ lpstat -p -d Use that printer's name and your ZPL's filename: $ lpr -P <PRINTER_NAME> -o raw <FILENAME.zpl> Some printers require additional options, such as page size and margins. To get your printer's specific options, use:$ lpoptions -p PRINTER_NAME -l.The command might end up looking something like this depending on the options it lists:$ lpr -P PRINTER_NAME -o media=Custom.4x6in -o page-left=0 -o page-right=0 -o page-top=0 -o page-bottom=0 FILENAME.png","url": "/how-to-print-zpl-labels-from-the-command-line-on-mac-unix"},"i-use-easypost-and-lightspeed-together-how-can-i-control-which-rates-to-offer": {"title": "I use EasyPost and Lightspeed together, how can I control which rates to offer?","category": "shipping","sub_category": "","content": "You will have to talk to Lightspeed about how you display specific rates to customers. EasyPost will always return the cost from the carriers directly.","url": "/i-use-easypost-and-lightspeed-together-how-can-i-control-which-rates-to-offer"},"if-i-create-a-shipment-object-without-purchasing-postage-will-i-be-charged-for-the-label-fee": {"title": "If I create a shipment object without purchasing postage, will I be charged for the label fee?","category": "shipping","sub_category": "","content": "No, we only charge for the label fee once you purchase postage through EasyPost. You will not be charged for simply creating a shipment.","url": "/if-i-create-a-shipment-object-without-purchasing-postage-will-i-be-charged-for-the-label-fee"},"im-getting-incorrect-usps-rates-from-my-lightspeed-packages-please-help": {"title": "I'm getting incorrect USPS rates from my Lightspeed packages, please help.","category": "shipping","sub_category": "","content": "Unfortunately, we do not support or have any effect in how Lightspeed calculates their USPS rates. You'll have to contact their support team for a resolution. We apologize for the inconvenience.","url": "/im-getting-incorrect-usps-rates-from-my-lightspeed-packages-please-help"},"im-having-problems-using-easypost-with-my-magento-site": {"title": "I'm having problems using EasyPost with my Magento site.","category": "shipping","sub_category": "","content": "Unfortunately, we don't support any 3rd party integrations with EasyPost and Magento. You'll have to contact Magento or the plug-in developer directly for more help.","url": "/im-having-problems-using-easypost-with-my-magento-site"},"im-having-trouble-getting-my-lightspeed-shipments-out-what-should-i-do": {"title": "I'm having trouble getting my Lightspeed shipments out, what should I do?","category": "shipping","sub_category": "","content": "Lightspeed's current to_address object only uses the country and zip for rating, which isn't enough information for most carriers to create a label or give accurate rates. There are two solutions to this issue - recreating the shipment on Lightspeed's side, or using a curl command to create and purchase postage from Easypost directly. If you need information on how to directly purchase postage from EasyPost, check out our Getting Started guide.","url": "/im-having-trouble-getting-my-lightspeed-shipments-out-what-should-i-do"},"im-having-trouble-getting-started-with-easypost-and-im-not-a-developer": {"title": "I’m having trouble getting started with EasyPost and I’m not a developer.","category": "shipping","sub_category": "","content": "Without developer support, it’s going to be difficult to use EasyPost right out of the box. If you’re looking to access cheaper rates with EasyPost (i.e. our instant access to Commercial Plus Pricing with USPS), we do have a number of third-party services and plugins that leverage our platform. You can find a detailed list here.","url": "/im-having-trouble-getting-started-with-easypost-and-im-not-a-developer"},"does-easypost-offer-refunds-on-insurance": {"title": "Does EasyPost offer refunds on insurance?","category": "shipping","sub_category": "insurance","content": "Unfortunately, no. We do not offer any refunds on insurance.","url": "/does-easypost-offer-refunds-on-insurance"},"how-do-i-add-insurance-to-my-order-objects": {"title": "How do I add insurance to my Order objects?","category": "shipping","sub_category": "insurance","content": "Insurance has to be set on the Shipment level. When you iterate over the Shipment objects in your Order's shipments array, use the Shipment object's insure function after purchasing the postage. For more detailed information with code samples, check out our API documentation here..","url": "/how-do-i-add-insurance-to-my-order-objects"},"how-do-i-check-the-status-of-an-insurance-claim": {"title": "How do I check the status of an insurance claim?","category": "shipping","sub_category": "insurance","content": "Just reach out to us at insurance@easypost.com and we’ll provide you with an update quickly.","url": "/how-do-i-check-the-status-of-an-insurance-claim"},"how-do-i-file-an-insurance-claim-with-easypost": {"title": "How do I file an insurance claim with EasyPost?","category": "shipping","sub_category": "insurance","content": "Email us at insurance@easypost.com and we’ll walk you through the process. We promise it’ll be quick!","url": "/how-do-i-file-an-insurance-claim-with-easypost"},"how-does-declared-value-work-for-ups-and-fedex-shipments": {"title": "How does Declared Value work for UPS and FedEx shipments?","category": "shipping","sub_category": "insurance","content": "Declared value represents the maximum liability for a package in case it gets lost, damaged, or destroyed. For UPS and FedEx, they’ll cover up to $100 for every shipment that DOES NOT have a declared value.EasyPost offers complete coverage over your packages for just 1% of the package value. Click here to learn more.","url": "/how-does-declared-value-work-for-ups-and-fedex-shipments"},"is-insurance-with-easypost-refundable": {"title": "Is insurance with EasyPost refundable?","category": "shipping","sub_category": "insurance","content": "No, insurance with EasyPost is not refundable.","url": "/is-insurance-with-easypost-refundable"},"what-can-i-insure-with-easypost-does-the-destination-country-matter": {"title": "What can I insure with EasyPost? Does the destination country matter?","category": "shipping","sub_category": "insurance","content": "You can insure almost anything going almost anywhere with EasyPost. Reach out to us at insurance@easypost.com to find out more.","url": "/what-can-i-insure-with-easypost-does-the-destination-country-matter"},"is-there-an-easy-way-to-automate-printing-shipping-labels": {"title": "Is there an easy way to automate printing shipping labels?","category": "shipping","sub_category": "","content": "When you purchase postage at EasyPost, the Shipment will have a postage_label object that contains a label_url. You can use that code to automate the printing process after purchasing a label. You can find an in-depth example of how to do this here.","url": "/is-there-an-easy-way-to-automate-printing-shipping-labels"},"may-i-request-that-you-add-a-carrier-for-support": {"title": "May I request that you add a carrier for support?","category": "shipping","sub_category": "","content": "You certainly can. Just let us know which carrier you’re using, as well as your expected monthly shipping volume, and we’ll see if it’s feasible to add your carrier to our platform. Reach out to us at support@easypost.com to start the conversation.","url": "/may-i-request-that-you-add-a-carrier-for-support"},"royal-mail-is-sending-back-tracking-codes-for-non-tracked-services-whats-going-on": {"title": "Royal Mail is sending back tracking codes for non-tracked services, what's going on?","category": "shipping","sub_category": "","content": "The new "tracking codes" for non-tracked packages or packages that don't exist are actually delivery confirmation codes. It's important to remember that Royal Mail's tracking codes will always be 13 characters long, while the new delivery confirmation codes will always be 21 characters long.","url": "/royal-mail-is-sending-back-tracking-codes-for-non-tracked-services-whats-going-on"},"shipping-alcohol-with-usps-ups-and-fedex": {"title": "Shipping alcohol with USPS, UPS, and FedEx?","category": "shipping","sub_category": "","content": "Alcohol can be a tricky thing to ship. Different carriers have different rules. So we’ll cover three of the major carriers that you’re most likely to use: USPS, UPS, and FedEx.USPSThere is absolutely no alcohol allowed for any USPS shipment, domestically or internationally.On top of this, if you plan on using packaging that was once used to carry alcohol, all labels or branding associated with alcohol must be covered or taken off in order to properly process the package. Otherwise, USPS will assume there's alcohol inside the package and reject it.UPSUPS does allow the shipment of alcohol with a few caveats. You must have an account number with UPS You must come to an alcohol shipping agreement with UPS (given on a per-contract basis) You must have a license to ship alcohol according to federal and state laws. You must abide by the alcohol regulations of the origin state AND the destination state. (UPS will only ship alcohol to-and-from certain states because of this) You must use proper packaging: Inner packaging of EPS foam, folded corrugated tray, or molded fiber tray Each packaging component must secure the bottle to the center of the container, away from the side walls of the container. Container must be sturdy Clearly label the package according to UPS and origin/destination state guidelines Document the shipment as alcoholic (this is easy to do on EasyPost) Require an adult signature at delivery. It can not be dropped off or delivered to anyone under the age of 21.FedExFedEx also allows the shipment of alcohol with a few caveats: You must have an account number with FedEx You must have an alcohol shipping agreement with FedEx (contact your account manager to start the process) You must use proper packaging: Inner packaging of EPS foam, folded corrugated tray, or molded fiber tray Each packaging component must secure the bottle to the center of the container, away from the side walls of the container. Container must be sturdy Clearly label the package according to FedEx guidelines Document the shipment as alcoholic (this is easy to do on EasyPost) Require an adult signature at delivery. It can not be dropped off or delivered to anyone under the age of 21.","url": "/shipping-alcohol-with-usps-ups-and-fedex"},"how-do-i-print-test-labels-on-lightspeed": {"title": "How do I print test labels on Lightspeed?","category": "shipping","sub_category": "test_environment","content": "Enter your test API key onto Lightspeed's site. From there, you will use your test key to generate test shipments. You shouldn't be charged for test shipments.Unfortunately, we do not offer support for the Lightspeed integration, so any issues with setting up the test environment will have to go through their support team. We apologize for any inconvenience.","url": "/how-do-i-print-test-labels-on-lightspeed"},"is-it-possible-to-purchase-labels-in-the-testing-environment": {"title": "Is it possible to purchase labels in the testing environment?","category": "shipping","sub_category": "test_environment","content": "You can purchase labels in our test environment, but they will not be valid for real shipments. You will need to switch to production mode before you can purchase shippable labels.","url": "/is-it-possible-to-purchase-labels-in-the-testing-environment"},"is-there-a-way-to-simulate-a-purchasing-or-rating-error-in-the-test-environment": {"title": "Is there a way to simulate a purchasing or rating error in the Test environment?","category": "shipping","sub_category": "test_environment","content": "Unfortunately, we don't have the functionality or secret pattern to simulate a carrier breakdown in purchasing a label, returning rates, or tracking packages.","url": "/is-there-a-way-to-simulate-a-purchasing-or-rating-error-in-the-test-environment"},"why-am-i-getting-different-rates-in-the-test-and-production-environments": {"title": "Why am I getting different rates in the Test and Production environments?","category": "shipping","sub_category": "test_environment","content": "Unless you're testing your default USPS account, our test environment does not factor in any discounts or negotiated rates that you may have with your carrier account. For all carriers besides your default USPS account, the test environment will only return retail (or slightly discounted retail) rates when you create shipments there.","url": "/why-am-i-getting-different-rates-in-the-test-and-production-environments"},"why-cant-i-refund-a-shipment-in-your-test-environment": {"title": "Why can't I refund a shipment in your test environment?","category": "shipping","sub_category": "test_environment","content": "In order test refunds in our test environment, you'll have to refund the shipment within the first minute of creation. In our test environment, our test trackers automatically progress through tracking states so that you have a working test case for our webhook infrastructure.If you still can not get a test refund after voiding the shipment within the first minute of creation, contact our support team.","url": "/why-cant-i-refund-a-shipment-in-your-test-environment"},"what-happens-when-a-carrier-fails-upstream-from-the-api": {"title": "What happens when a carrier fails upstream from the API?","category": "shipping","sub_category": "","content": "If a carrier isn't responding upstream from us, the API will return 400 and 500 errors.Also, if a carrier isn't responding from a multi-carrier rating call, we will still display all available rates from all available carriers. The unresponsive carrier will return a rate error message that can be found in the Shipment Object's messages attribute.","url": "/what-happens-when-a-carrier-fails-upstream-from-the-API"},"what-is-easypost-data-retention-policy": {"title": "What is EasyPost’s data retention policy?","category": "shipping","sub_category": "","content": "EasyPost's engineering team is dedicated to providing our users with the most secure and efficient platform to optimize shipping. You can find our data retention policy on our privacy page.We've made a conscious effort to create a strategy that has minimal impact and will give our users ample time to access the data they need. If you have concerns about how you will be affected please reach out to support@easypost.com as soon as possible.","url": "/what-is-easypost-data-retention-policy"},"what-kind-of-internal-controls-does-easypost-have-for-accessing-servers-or-customer-data": {"title": "What kind of internal controls does EasyPost have for accessing servers or customer data?","category": "shipping","sub_category": "","content": "Customer data can be accessed by employees for legitimate business purposes through several custom-developed and open-source tools. All such tools are accessed either through SSH or TLS-protected HTTPS connections.All administrative HTTPS connections are authenticated through a delegated SSO system and are limited to TLS 1.2 with PFS cipher suites. SSH is restricted to public key authentication.","url": "/what-kind-of-internal-controls-does-easypost-have-for-accessing-servers-or-customer-data"},"what-should-i-do-if-i-get-errors-while-processing-a-batch-of-labels": {"title": "What should I do if I get errors while processing a batch of labels?","category": "shipping","sub_category": "batch","content": "First, match the error message you get to our list of errors here. Once you match up the error message, you should be able to pinpoint the issue, fix it, and resend the batch.","url": "/what-should-i-do-if-i-get-errors-while-processing-a-batch-of-labels"},"whats-the-difference-between-forms-and-the-scanform-object": {"title": "What's the difference between Forms and the ScanForm object?","category": "shipping","sub_category": "","content": "ScanForms are manifests used by the carriers to scan multiple shipments at once. The Form array will be any associated paperwork with a shipment - such as commercial invoices - that are generated on creation/payment of a shipment.","url": "/whats-the-difference-between-forms-and-the-scanform-object"},"whats-the-reference-field-in-the-carrier-sign-up-pages-used-for": {"title": "What’s the reference field in the carrier sign-up pages used for?","category": "shipping","sub_category": "","content": "The reference field is an optional field that can be used as your own internal label for your personal reference. Depending on the carrier, the reference may be printed on the label.","url": "/whats-the-reference-field-in-the-carrier-sign-up-pages-used-for"},"why-would-i-need-child-users": {"title": "Why would I need child users?","category": "shipping","sub_category": "","content": "Child User are an organizational tool that can be leveraged to associate specific carrier accounts and EasyPost objects with a User while still maintaining control from master account. These child Users function similarly to a regular Users account except all the billing flows through the parent User and the child User can not login to our website. Child Users can be beneficial if you have a customer that wants to use their negotiated rates with a carrier. Since the billing rolls up to the parent User you will gain greater control over the billing process of your application. We have an in-depth explanation into child accounts here that you can check out.Child accounts can be useful if you want a separate account for your customers, but you still want them to access your negotiated rates. The vice-versa is also true, if a customer wants to use your application, but would rather use their own negotiated rates. The flexibility of a child User allows you to provide limited and precise access to customers or 3rd parties that need to access your shipping application.","url": "/why-would-i-need-child-users"},"can-i-use-real-tracking-codes-in-your-test-environment": {"title": "Can I use real tracking codes in your test environment?","category": "tracking","sub_category": "","content": "No. You'll need to use the test tracking codes that we provide for you. You can only use production trackers to track a live tracking code.","url": "/can-i-use-real-tracking-codes-in-your-test-environment"},"do-i-get-free-trackers-every-month": {"title": "Do I get free trackers every month?","category": "tracking","sub_category": "","content": "No, the free trackers are a one-time deal. Sorry.","url": "/do-i-get-free-trackers-every-month"},"do-i-need-multiple-endpoints-when-setting-up-tracking-webhooks": {"title": "Do I need multiple endpoints when setting up tracking webhooks?","category": "tracking","sub_category": "","content": "For most people, we would recommend only using one endpoint for your webhooks. The only benefit to using multiple endpoints if your system set up requires you to have multiple - e.g. if you have multiple siloed systems that want to receive webhook requests. There is no performance boost to using multiple endpoints for a single system.","url": "/do-i-need-multiple-endpoints-when-setting-up-tracking-webhooks"},"do-you-have-a-tracking-page-i-can-send-my-customers": {"title": "Do you have a Tracking page I can send my customers?","category": "tracking","sub_category": "","content": "Whenever you purchase a Shipment or Tracker, we will generate a URL that you can send to your customers. Just use the public_url from the Tracker object.Here's an example using our Ruby Gem: {}require 'easypost'EasyPost.api_key = ""tracker = EasyPost::Tracker.create({ tracking_code: "9400123456789012345123", carrier: "USPS"}){% endhighlight %} {% highlight json %}{ ... "id": "trk_a1b2c3d4", "tracking_code": "9400123456789012345123", "status": "in_transit", "created_at": "2016-06-20T21:52:28Z", "updated_at": "2016-06-20T21:52:32Z", "est_delivery_date": null, "carrier": "USPS", "tracking_details": [...], "public_url": "https://track.easypost.com/..."} {% endhighlight %}","url": "/do-you-have-a-tracking-page-i-can-send-my-customers"},"do-you-support-freight-ltl": {"title": "Do you support freight/LTL?","category": "tracking","sub_category": "","content": "It depends.Our Shipping API does not support freight/LTL. It’s on our roadmap, but for now, we only print labels for parcels and shipments.Our Tracking API does support freight/LTL.","url": "/do-you-support-freight-ltl"},"how-are-webhook-requests-delegated-when-you-have-multiple-endpoints-set-up": {"title": "How are webhook requests delegated when you have multiple endpoints set up?","category": "tracking","sub_category": "","content": "Each pending webhook requests to all of your registered webhook URLs. As of right now, we don't support the ability to specify a specific webhook endpoint any given object sends update requests to.","url": "/how-are-webhook-requests-delegated-when-you-have-multiple-endpoints-set-up"},"how-can-i-find-more-information-about-my-shipment-warnings-and-errors": {"title": "How can I find more information about my shipment warnings and errors?","category": "tracking","sub_category": "","content": "We have a comprehensive list of errors here. They cover everything from errors on the API to errors on the carrier’s side.","url": "/how-can-i-find-more-information-about-my-shipment-warnings-and-errors"},"how-can-i-retry-failed-events-on-your-tracking-webhooks": {"title": "How can I retry failed events on your tracking webhooks?","category": "tracking","sub_category": "","content": "We'll automatically retry failed attempts on your webhook, but if you'd like to do it manually, there's a cURL command that will fire the last event created for a given ID:curl -X POST https://api.easypost.com/v2/events -H "Content-Type: application/json" -d '{"result_id": "trk_..."}'","url": "/how-can-i-retry-failed-events-on-your-tracking-webhooks"},"how-do-i-get-realtime-tracking-updates-for-my-shipment-with-easypost": {"title": "How do I get realtime tracking updates for my shipment with EasyPost?","category": "tracking","sub_category": "","content": "Set up webhook URLs either through our API or through our dashboard. For more information on webhooks, take a look at our webhook documentation.Once your webhooks and trackers are set up, you’ll receive real-time tracking updates on the associated packages.","url": "/how-do-i-get-realtime-tracking-updates-for-my-shipment-with-easypost"},"how-do-i-secure-my-webhooks": {"title": "How do I secure my Webhooks?","category": "tracking","sub_category": "","content": "For now, our recommendation for securing webhooks involves using basic authentication and HTTPS on your endpoint. This helps prevent any altering of any information communicated to you by EasyPost, and it will prevent any third parties from masquerading as EasyPost in order to send you fraudulent data.Here is an example of how you could add basic authentication to your webhook URL:https://username:secret@www.example.com/webhook","url": "/how-do-i-secure-my-webhooks"},"how-do-i-track-packages-using-the-api": {"title": "How do I track packages using the API?","category": "tracking","sub_category": "","content": "If you purchase a label from EasyPost, then there’s no extra work needed to track the package.If you want to track a package that wasn’t processed via EasyPost, then you’ll need the tracking code of that package. Insert that tracking code when creating a Tracker object, which we can teach you how to do on a line-by-line basis in our Tracking Documentation.","url": "/how-do-i-track-packages-using-the-api"},"how-do-you-bill-for-your-trackers": {"title": "How do you bill for your trackers?","category": "tracking","sub_category": "","content": "EasyPost only charges for each new tracker that is created, and we deduplicate create requests for each user. Specifically, if a user submits two Tracker create requests with the same tracking_code/carrier combination, the second request will simply return the first tracker that was created so as to prevent you from getting charged twice.We do not deduplicate trackers in test mode, but this behavior will occur in production mode as long as less than 3 months have passed since the original tracker was created; after 3 months, we will created a new tracker since at that point it could refer to a totally different shipment.There is no charge to retrieve a tracker object using a retrieve request. Using webhooks is encouraged since it is a significantly more efficient workflow and reduces overhead (which in theory could also save money in the long run), but EasyPost will not charge you anything for using retrieve requests to poll for trackers..","url": "/how-do-you-bill-for-your-trackers"},"how-do-you-handle-failed-deliveries-second-attempts-final-details": {"title": "How do you handle failed deliveries, second attempts, final details, etc.?","category": "tracking","sub_category": "","content": "A single failed delivery with a retry will still be classified as in_transit. It will also have a message detailing the specific failed delivery attempt.If the delivery fails to the point where the carrier decides to stop redelivery, the tracking detail will either be return_to_sender, available_for_pickup, or failure depending on the action the carrier takes.","url": "/how-do-you-handle-failed-deliveries-second-attempts-final-details"},"how-often-are-your-tracking-statuses-updated": {"title": "How often are your tracking statuses updated?","category": "tracking","sub_category": "","content": "We poll the carriers during the early stages of transit every couple of hours.Different carriers track at different speeds, but as a rule, we check for updates more often once the package nears delivery.","url": "/how-often-are-your-tracking-statuses-updated"},"i-have-a-tracker-with-a-status-of-failure-due-to-weather-if-the-weather-clears-up-will-the-status-re-update-itself": {"title": "I have a Tracker with a status of 'failure' due to weather. If the weather clears up, will the status re-update itself to 'in_transit'?","category": "tracking","sub_category": "","content": "Yes. If packages have the failure status on their trackers due to weather, they will automatically update themselves to in_transit if they’re able to continue shipping after the weather clears up.","url": "/i-have-a-tracker-with-a-status-of-failure-due-to-weather-if-the-weather-clears-up-will-the-status-re-update-itself"},"if-the-customers-webhook-url-goes-down-how-does-easypost-respond": {"title": "If the customer's webhook URL goes down, how does EasyPost respond?","category": "tracking","sub_category": "","content": "We have a 24-hour failsafe that should maintain the webhook URL.If your webhook URL is down for longer than 24 hours, we do have an endpoint to resend the webhook. Here’s an example request for what a webhook event resend would look like:curl -X POST https://api.easypost.com/v2/events/ -u API_KEY: -d 'result_id=trk_...'You would need to POST to https://api.easypost.com/v2/events with EasyPost ID of the tracker whose webhook you want to resend. This then triggers our system to resend the most recent webhook for the provided tracker, and is up-to-date with the most recent information. This endpoint will also work for other objects that send webhooks, such as Batches and Scan Forms.","url": "/if-the-customers-webhook-url-goes-down-how-does-easypost-respond"},"if-we-submit-the-same-tracking-code-more-than-once-will-we-be-charged-twice": {"title": "If we submit the same tracking code more than once, will we be charged twice?","category": "tracking","sub_category": "","content": "No, if you submit the same tracking code/carrier combination twice, we will only charge you once. The duplicate request will just return the originally created tracker.To clarify, it's possible to use the same tracking code on different carriers (which we do charge you separately for since it's actually two different trackers), but that rarely happens.","url": "/if-we-submit-the-same-tracking-code-more-than-once-will-we-be-charged-twice"},"is-there-a-tracking-status-for-a-returned-package-thats-delivered-back-to-sender": {"title": "Is there a tracking status for a returned package that's delivered back to sender?","category": "tracking","sub_category": "","content": "No. Once a package is returned to sender, it will be delivered.If you need to differentiate between packages delivered to the recipient and packages returned to sender, you can use the "previous_attributes" hash on the webhook Event object to determine the status of the tracker before the package was delivered.","url": "/is-there-a-tracking-status-for-a-returned-package-thats-delivered-back-to-sender"},"what-are-easypost-webhooks-how-do-they-work": {"title": "What are EasyPost Webhooks? And how do they work?","category": "tracking","sub_category": "","content": "EasyPost Webhooks are callbacks that provide an Event update via HTTP POST to each configured webhook URL.In order to take advantage of webhooks, all you need to do is add your webhook URLs to your account page. The way these webhook events are processed will be specific to your application.For more information about how our webhooks work, take a look at our webhook documentation.","url": "/what-are-easypost-webhooks-how-do-they-work"},"what-do-your-tracking-statuses-mean": {"title": "What do your Tracking Statuses mean?","category": "tracking","sub_category": "","content": "The standardized statuses across carriers are: unknown - the carrier doesn’t know pre_transit - the shipment is being processed at a facility in_transit - the shipment is currently en route out_for_delivery - the shipment is currently on its last mile and is en route to the destination address available_for_pickup - the shipment is available for pickup from the carrier’s facility delivered - the shipment has been delivered return_to_sender - the shipment was not successfully delivered and is en route back to sender failure - the delivery has failed cancelled - the delivery has been cancelled error - unknown delivery error","url": "/what-do-your-tracking-statuses-mean"},"what-images-should-i-upload-for-my-brand": {"title": "What images should I upload for my Brand?","category": "tracking","sub_category": "","content": "Both the logo image and ad image are very flexible in what you can upload. We use CSS in the browser to make your image fit within the given space, even if what you upload is larger. There only limitations are: Logo: 10MB max. SVG/PNG/JPG allowed. Ad: 10MB max. SVG/PNG/JPG allowed. Min Width: 460px, 920px recommended (for viewing on high pixel-density devices)","url": "/what-images-should-i-upload-for-my-brand"},"when-can-i-request-a-refund-for-a-shipment": {"title": "When can I request a refund for a shipment?","category": "tracking","sub_category": "","content": "You can request a refund for a shipment whenever it hasn’t been shipped or it’s in pre_transit under the status string of the tracker.You cannot request a refund whenever a shipment is in transit, or whenever the status string is showing: unknown, in_transit, out_for_delivery, delivered, available_for_pickup, return_to_sender, failure, cancelled or error.","url": "/when-can-i-request-a-refund-for-a-shipment"},"why-are-there-time-zone-discrepancies-on-trackers": {"title": "Why are there time zone discrepancies on trackers?","category": "tracking","sub_category": "","content": "Simply put, these discrepancies are the result of different carriers presenting different data. For instance, USPS return timestamps with no time zones at all, while FedEx always returns properly zoned timestamps.Our system works on the UTC time zone, so make assumptions that the timestamp reflects the UTC time zone.We do have a feature on the roadmap to address these discrepancies, and we’ll update this page when we can release it.","url": "/why-are-there-time-zone-discrepancies-on-trackers"},"why-is-the-package-weight-on-the-label-wrong": {"title": "Why is the package weight on the label wrong?","category": "shipping","sub_category": "","content": "Most carriers will work based on weight ranges, and some will round up to the nearest pound when determining label rates. These rounded weights may be shown on the label itself.","url": "/why-is-the-package-weight-on-the-label-wrong"},"will-easypost-send-me-delivery-confirmation-when-a-package-is-delivered": {"title": "Will EasyPost send me delivery confirmation when a package is delivered?","category": "tracking","sub_category": "","content": "Yes, it will come in the form of a TrackingLocation object. If the TrackingLocation matches the destination address of your shipment, it’s essentially a confirmation of delivery.","url": "/will-easypost-send-me-delivery-confirmation-when-a-package-is-delivered"},"can-i-add-multiple-packages-to-a-ups-shipment": {"title": "Can I add multiple packages to a UPS shipment?","category": "ups","sub_category": "","content": "Yes. We have an example of how to do it using PHP, which you can view here.If you’re using any other kind of language, contact us and we’ll help you out.","url": "/can-i-add-multiple-packages-to-a-UPS-shipment"},"can-i-advance-a-ship-date-for-ups-shipments": {"title": "Can I advance a ship date for UPS shipments?","category": "ups","sub_category": "","content": "UPS doesn’t include dates on their labels, which makes advance ship dates irrelevant.","url": "/can-i-advance-a-ship-date-for-UPS-shipments"},"can-i-choose-who-is-billed-for-duties-on-ups-international-shipments": {"title": "Can I choose who is billed for duties on UPS international shipments?","category": "ups","sub_category": "","content": "No. UPS puts the responsibility on the recipient for collection of customs duties (taxes).","url": "/can-i-choose-who-is-billed-for-duties-on-ups-international-shipments"},"can-i-use-ups-to-ship-to-a-po-box": {"title": "Can I use UPS to ship to a P.O. box?","category": "ups","sub_category": "","content": "Not technically. All APO and FPO addresses are not officially supported via UPS, but you may be able to send it by following a few steps. This is not a guaranteed method to ship to PO boxes via UPS. The recipient’s telephone number must be included on the label. The package that is a addressed to a P.O. box may be delayed. There is no coverage of the package under UPS’ Service Guarantee. You may be charged an additional $12 address correction charge.","url": "/can-i-use-ups-to-ship-to-a-po-box"},"do-all-my-ups-packages-include-100-dollar-declared-value": {"title": "Do all my UPS packages include $100 declared value?","category": "ups","sub_category": "","content": "Yes. All UPS packages come with a $100 liability for package loss or damage.If you want full coverage for your packages, we offer 100% coverage on all of your packages for just 1% of their total value. Click here to learn more.","url": "/do-all-my-ups-packages-include-100-dollar-declared-value"},"do-i-need-an-end-of-day-report-or-manifest-for-ups-mail-innovations-shipments": {"title": "Do I need an End of Day Report or Manifest for UPS Mail Innovations shipments?","category": "ups","sub_category": "","content": "No, you do not need an End of Day Report or Manifest for your UPS Mail Innovations shipments with EasyPost. EasyPost automatically transmits the EOD and Manifest information to UPS directly. No need to print out reports or show them to your driver.","url": "/do-i-need-an-end-of-day-report-or-manifest-for-ups-mail-innovations-shipments"},"do-i-need-an-itn-number-for-international-ups-shipments": {"title": "Do I need an ITN number for international UPS shipments?","category": "UPS","sub_category": "","content": "Technically yes. If you do not provide an ITN number, you will be charged $10 for UPS to fill it in for you. Therefore, we recommend you fill it if you have the ITN number available and save yourself an unnecessary fee.","url": "/do-i-need-an-itn-number-for-international-ups-shipments"},"do-you-support-first-class-letters": {"title": "Why does my UPS label have the wrong weight on it?","category": "ups","sub_category": "","content": "It's important to remember that UPS rounds up to the nearest pound. So if a package weighs 3lb 1oz, then the label would round up to 4lbs.If the weight is completely off even after you account for UPS' rounding up, contact us at support immediately.","url": "/do-you-support-first-class-letters"},"does-easypost-support-the-orm-d-classification-for-ups-labels": {"title": "Does EasyPost support the ORM-D classification for UPS labels?","category": "ups","sub_category": "","content": "Yes. Once you print your UPS labels, all you have to do is put an ORM-D sticker on the box without any further documentation.","url": "/does-easypost-support-the-orm-d-classification-for-ups-labels"},"does-ups-charge-extra-to-deliver-to-a-residential-address": {"title": "Does UPS charge extra to deliver to a residential address?","category": "ups","sub_category": "","content": "Yes. UPS charges an extra fee to deliver to residential addresses. Below is the list of fees associated with the UPS service level: UPS Air Services: $3.65 per package UPS 3 Day Select: $3.65 per package UPS Ground: $3.25 per package UPS Ground with Freight Pricing: $31.60 per shipment UPS Standard to/from Canada: $3.25 per package UPS Standard from Mexico: $3.25 per package UPS International Air Services: $3.65 per package UPS Worldwide Express Freight: $125.00 per shipment","url": "/does-ups-charge-extra-to-deliver-to-a-residential-address"},"how-can-i-cancel-refund-a-ups-shipment": {"title": "How can I cancel/refund a UPS shipment?","category": "ups","sub_category": "","content": "It’s simple. We’ve written out a language-specific guide for creating UPS refunds through EasyPost here.","url": "/how-can-i-cancel-refund-a-ups-shipment"},"how-can-i-create-a-return-label-on-a-ups-mail-innovations-shipment": {"title": "How can I create a return label on a UPS Mail Innovations shipment?","category": "ups","sub_category": "","content": "You can’t. UPS Mail Innovations is a contracted service, which is why UPS doesn’t support the creation of prepaid UPS Mail Innovations return labels.","url": "/how-can-i-create-a-return-label-on-a-ups-mail-innovations-shipment"},"how-can-i-create-a-ups-return-label": {"title": "How can I create a UPS return label?","category": "ups","sub_category": "","content": "We’ve written an extensive guide on how to create returns for shipments on UPS, broken out into six different programming languages for your convenience. You can find this guide here.","url": "/how-can-i-create-a-ups-return-label"},"how-can-i-print-a-ups-end-of-day-close-manifest-form": {"title": "How can I print a UPS End of Day Close/Manifest form?","category": "ups","sub_category": "","content": "You no longer need to print End of Day Close or Manifest forms when you ship using UPS via EasyPost. EasyPost will automatically send that information to UPS whenever you create a label.","url": "/how-can-i-print-a-UPS-end-of-day-close-manifest-form"},"how-can-i-purchase-insurance-for-ups-mail-innovations-shipments": {"title": "How can I purchase insurance for UPS Mail Innovations shipments?","category": "ups","sub_category": "","content": "You can go through our Insurance API to purchase insurance for your UPS Mail Innovations shipments, which you can learn more about here..NOTE: This insurance is not backed by UPS. UPS doesn’t provide any insurance over any UPS Mail Innovations packages, instead, they allow third-party insurance companies to provide coverage for these packages.","url": "/how-can-i-purchase-insurance-for-ups-mail-innovations-shipments"},"how-can-i-purchase-insurance-for-ups-shipments": {"title": "How can I purchase insurance for UPS shipments?","category": "ups","sub_category": "","content": "You can automate insurance for your UPS shipments via EasyPost’s Insurance API, which you can learn more about here.EasyPost charges 1% of the package’s value as a premium, and offers 100% coverage for every insured package. All insurance claims are done via email, filed within 24 hours, and paid out within 30 days.","url": "/how-can-i-purchase-insurance-for-ups-shipments"},"how-do-i-bill-ups-mail-innovations-shipments-to-a-third-party": {"title": "How do I bill UPS Mail Innovations shipments to a third party?","category": "ups","sub_category": "","content": "You can’t. UPS Mail Innovations is a contracted service, which is why UPS doesn’t support billing UPS Mail Innovations shipments to third parties.","url": "/how-do-i-bill-ups-mail-innovations-shipments-to-a-third-party"},"how-do-i-calculate-ups-dimensional-pricing-with-easypost": {"title": "How do I calculate UPS Dimensional Pricing with EasyPost?","category": "ups","sub_category": "","content": "We handle Dimensional Pricing calculations on our end, so you don’t have to worry about actually calculating and entering any Dimensional Pricing value. All you have to do is specify the dimensions and weight, and we’ll take care of the rest.","url": "/how-do-i-calculate-ups-dimensional-pricing-with-easypost"},"how-do-i-cancel-a-ups-mail-innovations-shipment": {"title": "How do I cancel a UPS Mail Innovations shipment?","category": "ups","sub_category": "","content": "You can’t. UPS does not support cancelling UPS Mail Innovations shipments, but if you decide not to ship the package, you can just toss out your UPS Mail Innovations label.","url": "/how-do-i-cancel-a-ups-mail-innovations-shipment"},"how-do-i-connect-my-ups-account-with-easypost": {"title": "How do I connect my UPS account with EasyPost?","category": "ups","sub_category": "","content": "You can set up your UPS account on EasyPost in just a few minutes. Before you start, gather the following credentials and information first: UPS Account Number UPS User ID UPS Password Company Information Full Name (of person associated with the account) Job Title (of person associated with the account) Email (associated with the account) Phone Number Company Name Company Website Company Address If you have any questions on how to get those credentials, click here first.Once you have all of your credentials and info, log into your EasyPost account to access your dashboard. Then select Carrier Accounts on the left-hand menu. Select UPS on the right-hand menu. Enter all of the credentials and info into their corresponding fields. Also, make sure to enter a description of the account for development purposes. If you wish, you can also review the license agreement covering the usage of UPS’ endpoints. Click on “Enable,” and your UPS account is now enabled on your EasyPost account.","url": "/how-do-i-connect-my-ups-account-with-easypost"},"how-do-i-contact-ups": {"title": "How do I contact UPS?","category": "ups","sub_category": "","content": "You can find all the contact information for UPS here.","url": "/how-do-i-contact-ups"},"how-do-i-create-a-4x6-ups-mail-innovations-label": {"title": "How do I create a 4x6 UPS Mail Innovations label?","category": "ups","sub_category": "","content": "When you’re setting up your UPS Mail Innovations API, find the Shipment option label_size parameter and then enter 6X4. The line should look like this:Shipment option label_size=”6X4”","url": "/how-do-i-create-a-4x6-ups-mail-innovations-label"},"how-do-i-create-a-customs-form-for-a-ups-mail-innovations-shipment": {"title": "How do I create a customs form for a UPS Mail Innovations shipment?","category": "ups","sub_category": "","content": "You don’t need to. UPS Mail Innovations shipments have their customs information printed right on the label. There’s no need to print or provide a separate customs form.","url": "/how-do-i-create-a-customs-form-for-a-ups-mail-innovations-shipment"},"how-do-i-create-a-customs-form-for-a-ups-shipment": {"title": "How do I create a customs form for a UPS shipment?","category": "ups","sub_category": "","content": "Since we bundle the customs information into the shipment label itself, we do two things that eliminate the need for you to print and provide a customs form for your UPS shipments: We automatically send all the relevant customs information to the carrier once you complete and purchase a shipment via EasyPost We automatically create any necessary Customs Forms you may need, mostly by integrating all relevant customs info directly onto the label.","url": "/how-do-i-create-a-customs-form-for-a-ups-shipment"},"how-do-i-request-a-pick-up-from-ups": {"title": "How do I request a pick-up from UPS?","category": "ups","sub_category": "","content": "Contact your UPS representative to set up pick-ups. Pick-ups can only be arranged with UPS directly.","url": "/how-do-i-request-a-pick-up-from-ups"},"how-do-i-ship-dry-ice-with-ups": {"title": "How do I ship dry ice with UPS?","category": "ups","sub_category": "","content": "When it comes to creating a shipment on EasyPost, there’s a dry_ice boolean used to mark the weight of dry ice that needs to be filled out.As far as physical preparations go, it depends on which service you plan on using.UPS Ground doesn’t regulate dry ice shipments, but we do recommend using sturdy cardboard with foam lining (DO NOT MAKE AIRTIGHT) on the inside.UPS Domestic Air requires a few extra steps to process medical dry ice shipments: No Hazardous Material Agreement and Shipping Papers are required No acceptance audit is performed Mark outer carton with: "Dry Ice for Medical Purposes" and the amount of dry ice contained in the package Obtain "Dry Ice for Medical Purposes" stickers via the UPS website (or call them at 1-800-554-9964)UPS Domestic Air shipments of non-medical/non-hazardous packages containing less than 2.5 kgs of dry ice require: No Hazardous Material Agreement and Shipping Papers are required No acceptance audit is performed Mark outer carton with: "Dry Ice" and the amount of dry ice contained in the package.UPS Domestic Air shipments of non-medical/non-hazardous packages containing more than 2.5 kgs of dry ice require:Under 49 CFR UPS Dangerous Goods Agreement required Hazardous Materials shipping papers required (along with a $5 per package dry ice fee) Acceptance audit must be performed Mark outer carton with: "Dry Ice" and the amount of dry ice contained in the package. Mark net weight of dry ice on the shipping papersUnder IATA Acceptance audit must be performed Mark outer carton with: "Dry Ice" or "Carbon Dioxide, Solid" and the code "UN1845" Mark outer carton with the amount of dry ice contained in the package in kilograms Mark outer carton with Class 9 Diamond Label","url": "/how-do-i-ship-dry-ice-with-ups"},"how-do-i-use-ups-mail-innovations-with-easypost": {"title": "How do I use UPS Mail Innovations with EasyPost?","category": "ups","sub_category": "","content": "You can set up your UPS Mail Innovations account on EasyPost in just a few minutes. You’ll just need your UPS Shipper Number, UPS User ID, and UPS.com password.First, log into your EasyPost account to access your dashboard. Then, select Carrier Accounts on the left-hand menu. Select UPS Mail Innovations on the right-hand menu. Enter your UPS Shipper Number, UPS User ID, and UPS.com password. Also, make sure to enter a description of the account for development purposes. You may also include a reference, but please note that references can not be edited once entered.Click on “Create,” and your UPS Mail Innovations account is now enabled on your EasyPost account. Easy, right?","url": "/how-do-i-use-ups-mail-innovations-with-easypost"},"how-is-customs-information-transmitted-electronically-for-ups-mail-innovations-shipments": {"title": "How is customs information transmitted electronically for UPS Mail Innovations shipments?","category": "ups","sub_category": "","content": "With UPS Mail Innovations labels, the customs information gets bundled into the creation of your shipping label. This way, you don’t have to print out separate customs forms for your international shipments.If you need a list of countries that support electronic transmission of customs information, reach out to us at EasyPost and we can get the latest list for you.","url": "/how-is-customs-information-transmitted-electronically-for-ups-mail-innovations-shipments"},"how-long-do-i-have-to-void-a-ups-return-label": {"title": "How long do I have to void a UPS return label?","category": "ups","sub_category": "","content": "You should void any unused UPS return labels within 24 hours of processing the shipment.","url": "/how-long-do-i-have-to-void-a-ups-return-label"},"im-getting-an-error-about-our-userid-being-locked-out-from-our-api": {"title": "I’m getting an error about our UserID being locked out from our API.","category": "ups","sub_category": "","content": "This could be a result of the UPS endpoint receiving too many requests. The endpoint will lock you out if it thinks it’s being overwhelmed.Unfortunately, UPS isn’t good about saying exactly how many requests will trigger this error, so you’ll have to confirm it on our end if you receive this error. To confirm, send us the Shipment that triggered the error.","url": "/im-getting-an-error-about-our-userid-being-locked-out-from-our-API"},"what-are-the-package-restrictions-for-ups-express-boxes": {"title": "What are the package restrictions for UPS Express Boxes?","category": "ups","sub_category": "","content": "UPS Express Hard Pak boxes are 14.75” x 11.5”, with no weight limits. The regular Express Boxes have a minimum quantity of 5, while the secure Express Boxes have a minimum quantity of 10.We have a detailed table that has all UPS package restrictions and guidelines here.","url": "/what-are-the-package-restrictions-for-ups-express-boxes"},"what-is-ups-delivery-confirmation-adult-signature-required": {"title": "What is a UPS Delivery Confirmation Adult Signature-Required?","category": "ups","sub_category": "","content": "For an additional $5.25 per package, UPS will require a signature by a recipient over 21 years of age. This feature is required when shipping alcohol or other age-restricted content. It also offers peace of mind, knowing that a package will be signed for by the appropriate audience.In EasyPost, you can set ADULT_SIGNATURE on the delivery_confirmation string to trigger this.","url": "/what-is-UPS-delivery-confirmation-adult-signature-required"},"what-is-ups-delivery-confirmation-signature-required": {"title": "What is a UPS Delivery Confirmation Signature-Required?","category": "ups","sub_category": "","content": "For an additional $4.25 per package, UPS will require the recipient’s signature to complete the delivery. This helps ensure deliverability as only the intended audience can receive the package.","url": "/what-is-UPS-delivery-confirmation-signature-required"},"what-is-a-ups-express-box": {"title": "What is a UPS Express Box?","category": "ups","sub_category": "","content": "A UPS Express Box is a flexible option for shipping products. Note that Express Boxes come in 3 different sizes, which are listed below. Small: 13” x 11” x 2” Medium: 15” x 11” x 3” Large: 18” x 13” x 13”","url": "/what-is-a-ups-express-box"},"what-is-a-ups-express-envelope": {"title": "What is a UPS Express Envelope?","category": "ups","sub_category": "","content": "Designed to accommodate documents, UPS Express Envelopes are a great way to send important documents in a quick fashion. They’re also free, which is always a plus. Weight limit: 0.5 lbs Size: 12.5” x 9.5”","url": "/what-is-a-ups-express-envelope"},"what-is-a-ups-express-tube": {"title": "What is a UPS Express Tube?","category": "ups","sub_category": "","content": "A UPS Express Tube is a great package for larger documents that can be rolled. Posters, blueprints, maps, advertising banners, etc. Size: 36” x 6” x 6”","url": "/what-is-a-ups-express-tube"},"what-is-a-ups-high-value-report": {"title": "What is a UPS High Value Report?","category": "ups","sub_category": "","content": "The UPS High Value Report is a report containing the tracking number, package ID, and declared value for packages that have a declared value of $1,000 or more.Important note from UPS:Be sure to give this report to your UPS driver when he or she picks up the high value packages. The UPS driver signs the report and records the pickup time and the total number of high value packages on the last line of this report. Since these pickup details are on the report the driver takes with the packages, make a copy of the driver's report with the pickup details if you want pickup confirmation for your records. Since pickup details include driver's signature and handwritten information, it cannot be reprinted.","url": "/what-is-a-ups-high-value-report"},"what-is-a-ups-pak": {"title": "What is a UPS Pak?","category": "ups","sub_category": "","content": "A UPS Pak is a cardboard box designed to wrap around your documents and electronic media for secure and safe fit. Size: 14.75” x 11.5”","url": "/what-is-a-ups-pak"},"what-is-different-between-ups-mail-innovations-and-ups-ground-air": {"title": "What is different between UPS Mail Innovations and UPS Ground/Air?","category": "ups","sub_category": "","content": "UPS Mail Innovations specializes in mail and small parcels (any parcel under 1 lb), especially for businesses that push high volumes of small packages per day.UPS Ground/Air could technically handle the same workload and provide similar shipping speeds, but at much higher rates. UPS offsets their mail and small parcel delivery costs by partnering with USPS, thus building a low-cost mail solution for customers that move large amounts of small envelopes and parcels.","url": "/what-is-different-between-ups-mail-innovations-and-ups-ground-air"},"what-is-the-difference-between-ups-mail-innovations-ups-surepost": {"title": "What is the difference between UPS Mail Innovations and UPS SurePost?","category": "ups","sub_category": "","content": "The main difference between UPS Mail Innovations and UPS SurePost is their specialty in the types of packages they process.UPS Mail Innovations - best for smaller and lighter packages that weigh less than one pound.UPS SurePost - best for heavier packages within the 2-20 pound range.This boils down to the kind of supported package types used by both. Both services have different package types that have differing regulations, weight limits, dimensional limits, and maybe even contractual requirements.Mail Innovations supports: Flat Mail: 1 ounce – 15.99 ounces. Typically used for booklets, magazines, etc. Bound Printed Material: 1 lb. – 15 lbs. Typically used for books, catalogs, etc. Less than 1 lb. Parcels: 1 ounce – 15.99 ounces. Typically used for lightweight oddly-shaped items, like CDs, clothing, poster tubes, etc. Media Mail: 1 lb. – 70 lbs. Must not exceed 108” in total dimensions (Length * twice width * twice height) and is restricted to certain types of packages such as binders, films, medical binders.SurePost supports: SurePost Less than 1 lb.: 1 ounce – 15.9 ounces. Package dimensions cannot exceed 130” (Length * twice width * twice height). SurePost 1lb. or Greater: 1 lb. – 70 lbs. Package dimensions cannot exceed 130” SurePost Bound Printed Matter: 0.05kg – 15 lbs. Restricted to books and printed material. Requires a SurePost Bound Printed Matter contract in addition to SurePost contract SurePost Media: 0.45 kg. – 70 lbs. Restricted to specific items such as binders, films, medical binders. Requires a SurePost Media contract in addition to a SurePost contractEasyPost supports UPS Mail Innovations only at this time. If you’d like to see SurePost support, contact us and let us know.","url": "/what-is-the-difference-between-ups-mail-innovations-ups-surepost"},"what-is-the-ups-additional-handling-charge": {"title": "What is the UPS Additional Handling charge?","category": "ups","sub_category": "","content": "The UPS Additional Handling Charge is an extra $8.50 charge for shipments that require special handling when being processed and handled by UPS.The charge applies to: Any item placed in a shipping container made of metal or wood Any cylindrical item, such as a barrel or tire, that is not completely encased in a corrugated cardboard shipping container Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches Any package with an actual weight greater than 70 pounds Each package in a shipment where the average weight per package is greater than 70 pounds and the weight for each package is not specified on the source document or the UPS automated shipping system used","url": "/what-is-the-ups-additional-handling-charge"},"what-is-ups-2nd-day-air-am": {"title": "What is UPS 2nd Day Air A.M.?","category": "ups","sub_category": "","content": "UPS 2nd Day Air A.M. guarantees early morning delivery for your shipments within 2 business days. Delivery Time: Within 2nd business days by 10:30 A.M. or 12:00 P.M. to most commercial destinations. Destinations: Available to the 48 continental states to destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or 12:00 noon. Not available to destinations where UPS Next Day Air delivery is committed by end of day. Not available to residential destinations. Origins: Available from the 48 continental states with limited addresses in Alaska and Hawaii","url": "/what-is-ups-2nd-day-air-am"},"what-is-ups-2nd-day-air": {"title": "What is UPS 2nd Day Air?","category": "ups","sub_category": "","content": "UPS 2nd Day Air A.M. guarantees delivery for your shipments within 2 business days. Delivery Time: Within 2 Business days. Transit to Alaska and Hawaii may require additional time. Destinations/Origins: The Continental 48 States and Puerto Rico with limited access in Alaska and Hawaii.","url": "/what-is-ups-2nd-day-air"},"what-is-ups-3-day-select": {"title": "What is UPS 3 Day Select?","category": "ups","sub_category": "","content": "UPS 3 Day Select guarantees for your shipments within 3 business days. Delivery Time: Within 3 business days. Destinations/Origins: The Continental 48 States.","url": "/what-is-ups-3-day-select"},"what-is-ups-carbon-neutral": {"title": "What is UPS Carbon Neutral?","category": "ups","sub_category": "","content": "UPS Carbon Neutral is an eco-conscious option for shippers who wish to further low-carbon initiatives and combat global warming. When selecting UPS Carbon Neutral, a flat fee will be added to your bill for each package selected.Here’s a list of package types with their associated fees: Express (domestic) - $0.20 Express Critical (domestic) - N/A Expedited (domestic) - $0.20 Standard (domestic) - $0.05 Standard (transborder) - $0.10 Express (worldwide) - $0.75 Express Critical (worldwide) - N/A Expedited (worldwide) - $0.75","url": "/what-is-ups-carbon-neutral"},"what-is-ups-declared-value": {"title": "What is UPS Declared Value?","category": "ups","sub_category": "","content": "For insurance purposes, UPS refers to the insure value of the package as “declared value.” For shipments without a declared value, UPS’s maximum liability is $100 for damages or losses at no cost.","url": "/what-is-ups-declared-value"},"what-is-ups-delivery-confirmation": {"title": "What is UPS Delivery Confirmation?","category": "ups","sub_category": "","content": "UPS offers mailed or electronic confirmation of delivery of your package. For packages that do not require a signature, UPS charges $2.00 a package.Signature-on-delivery services have their own surcharges, with normal signatures costing $4.25 per package and adult signatures costing $5.25 per package.UPS also provides Proof of Delivery and Notification Services free of charge.","url": "/what-is-ups-delivery-confirmation"},"what-is-ups-ground": {"title": "What is UPS Ground?","category": "ups","sub_category": "","content": "UPS Ground is UPS’ most cost-effective delivery service that utilizes UPS’ ground vehicle network. For most eCommerce shipments (unless the customer specifies a rush delivery), UPS Ground is the best way to go.UPS Ground covers all 50 states and Puerto Rico.","url": "/what-is-ups-ground"},"what-is-ups-next-day-air-early-am": {"title": "What is UPS Next Day Air Early A.M.?","category": "ups","sub_category": "","content": "UPS Next Day Air Early A.M. guarantees next business day, early morning delivery for urgent shipments. If the shipment needs to be there as fast as possible, Next Day Air Early A.M. is a good option. Delivery Time: Delivery by next business day at 8 A.M. to all major cities in the Continental 48 states. Delivery by 8:30 - 9:30 A.M. to most other U.S. cities, including Anchorage, Alaska. Delivery by 10 A.M. to remote U.S. cities. Destinations/Origins: The Continental 48 States, plus Anchorage, Alaska and Oahu, Hawaii.","url": "/what-is-ups-next-day-air-early-am"},"what-is-ups-next-day-air-saver": {"title": "What is UPS Next Day Air Saver?","category": "ups","sub_category": "","content": "UPS Next Day Air Saver is the most cost-effective option when a package needs to be delivered by the next business day. Time of delivery is determined by the type of address as well as the destination:Commercial AddressesNext business day delivery between 3:00 - 4:30 P.M.Residential AddressesNext business day delivery by end of day.DestinationsAvailable to the Continental 48 states, although there are limitations. If the destination is already one that UPS Next Day Air has committed to an end-of-day delivery time towards, UPS Next Day Air Saver is unavailable.In other words, if UPS Next Day Air has already promised an end-of-day delivery to a destination, it’s the only next business day option you can purchase.OriginsAvailable in all 50 states with limited addresses in Alaska and Hawaii.","url": "/what-is-ups-next-day-air-saver"},"what-is-ups-next-day-air": {"title": "What is UPS Next Day Air?","category": "ups","sub_category": "","content": "UPS Next Day Air provides next business day delivery to most of the U.S.All Next Day Air packages are delivered anywhere between 10:30 A.M. to End of Day. Time of delivery is determined by distance between origin and destination.UPS Next Day Air is available in all 50 states and Puerto Rico, with some limitations in Hawaii and Alaska.","url": "/what-is-ups-next-day-air"},"what-is-ups-saturday-delivery": {"title": "What is UPS Saturday Delivery?","category": "ups","sub_category": "","content": "UPS offers the option to deliver your packages on Saturday for a fee. The following services are eligible for Saturday Delivery: UPS Next Day Air Early UPS Next Day Air UPS 2nd Day Air UPS Ground UPS Worldwide Express Plus UPS Worldwide Express UPS Worldwide Express FreightThe normal surcharge is $16.00 per package. When requesting Saturday Delivery for Worldwide Express Freight packages, the price is $200.00 per shipment.","url": "/what-is-ups-saturday-delivery"},"what-is-ups-saturday-pickup": {"title": "What is UPS Saturday Pickup?","category": "ups","sub_category": "","content": "UPS offers the option to pick up your packages on Saturday for a fee. The following services are eligible for Saturday Pickup: UPS Next Day Air Early UPS Next Day Air UPS Next Day Saver UPS 2nd Day Air A.M. UPS 2nd Day Air UPS GroundThe normal surcharge is $16.00 per package for all air services. UPS Ground packages are charged $3.00 per package when requesting Saturday Pickup.","url": "/what-is-ups-saturday-pickup"},"what-is-ups-standard": {"title": "What is UPS Standard?","category": "ups","sub_category": "","content": "UPS Standard is a great cost-effective option for non-urgent shipments between the U.S., Canada, and Mexico.Delivery time is contingent on origin and destination. Most packages will arrive anywhere from 4-7 business days.","url": "/what-is-ups-standard"},"what-is-ups-verbal-confirmation-of-delivery": {"title": "What is UPS Verbal Confirmation of Delivery?","category": "ups","sub_category": "","content": "You can request a Verbal Confirmation of Delivery for your UPS Next Day Air Early AM shipments. After completing the delivery in question, the UPS agent will call you for confirmation. UPS will use the preferred contact information included on the package.There is a $3.00 surcharge to attach Verbal Confirmation to your Next Day Air Early AM packages. Also, Verbal Confirmation is NOT available to packages being delivered to Hawaii addresses.","url": "/what-is-ups-verbal-confirmation-of-delivery"},"what-is-ups-worldwide-expedited": {"title": "What is UPS Worldwide Expedited?","category": "ups","sub_category": "","content": "UPS Worldwide Express Expedited provides reliable shipping for non-urgent international shipments.For Exported Packages (assuming origin is U.S.): Delivery in 2 business days to Canada Delivery in 2-3 business days to Mexico Delivery in 3-4 business days to Europe Delivery in 4-5 days to Asia and Latin AmericaFor Imported Packages (assuming destination is U.S.): Delivery in 2 business days from Canada Delivery in 2-3 business days from Mexico Delivery within 4-5 business days from Europe, Asia, and Latin AmericaUPS Worldwide Express supports over 220 countries and territories as destinations, and over 70 countries as origins.","url": "/what-is-ups-worldwide-expedited"},"what-is-ups-worldwide-express-plus": {"title": "What is UPS Worldwide Express Plus?","category": "ups","sub_category": "","content": "UPS Worldwide Express Plus promises guaranteed early morning, next business day delivery for your international shipments.For Exported Packages (assuming origin is U.S.): Next business day delivery by 8:30 A.M. to Canada 2 business day delivery by 9:00 A.M. to Europe 3 business day delivery by 9:00 A.M. to AsiaFor Imported Packages (assuming destination is U.S.): Delivery by 8:00 A.M., 8:30 A.M., and 9:00 A.M. (delivery time dependant on origin) Delivery in 2 business days by from Canada Delivery in 2-3 business days from Mexico Delivery within 4-5 business days from Europe, Asia, and Latin AmericaUPS Worldwide Express supports over 60 countries and territories as destinations, and over 185 countries as origins.","url": "/what-is-ups-worldwide-express-plus"},"what-is-ups-worldwide-express": {"title": "What is UPS Worldwide Express?","category": "ups","sub_category": "","content": "UPS Worldwide Express promises guaranteed morning delivery within 3 business days for your international shipments.For Exported Packages (assuming origin is U.S.): Delivery between 10:30 A.M. to 12:00 P.M. Next business day delivery to Canada for all packages, Next business day delivery to Mexico for document packages 2 business day delivery to Europe and Latin America for all packages 3 business day delivery to Asia for all packagesFor Imported Packages (assuming destination is U.S.): Delivery between 10:30 A.M. and 12:00 P.M. Next day delivery from Canada and Mexico Delivery within two business days from Asia, Europe, and Latin AmericaUPS Worldwide Express supports over 60 countries and territories as destinations, and over 185 countries as origins.","url": "/what-is-ups-worldwide-express"},"what-is-ups-worldwide-saver": {"title": "What is UPS Worldwide Saver?","category": "ups","sub_category": "","content": "UPS Worldwide Saver promises guaranteed afternoon delivery within 3 business days for your international shipments.For Exported Packages (assuming origin is U.S.): Delivery by end of day Next business day delivery to Canada for all packages, Next business day delivery to Mexico for document packages 2 business day delivery to Europe and Latin America for all packages 3 business day delivery to Asia for all packagesFor Imported Packages (assuming destination is U.S.): Delivery by end of day Next day delivery from Canada and Mexico Delivery within two business days from Asia, Europe, and Latin AmericaUPS Worldwide Saver supports 215 countries and territories as destinations, and over 185 countries as origins.","url": "/what-is-ups-worldwide-saver"},"what-other-carrier-supports-similar-service-to-ups-mail-innovations": {"title": "What other carrier supports similar service to UPS Mail Innovations?","category": "ups","sub_category": "","content": "FedEx SmartPost and USPS First Class Mail provides the most overlap in service when compared to UPS Mail Innovations.To learn more about USPS First Class Mail - shipping speeds, rates, and more - take a look here.","url": "/what-other-carrier-supports-similar-service-to-ups-mail-innovations"},"what-predefined-packages-options-are-valid-with-ups-ground-air": {"title": "What predefined packages options are valid with UPS Ground/Air?","category": "ups","sub_category": "","content": "Here is the list of all the predefined packages we have for UPS: {% for predefinedPackage in site.data.carriers['ups'].predefinedPackages %} {{ predefinedPackage }} {% endfor %}","url": "/what-predefined-packages-options-are-valid-with-ups-ground-air"},"what-predefined-packages-options-are-valid-with-ups-mail-innovations": {"title": "What predefined packages options are valid with UPS Mail Innovations?","category": "ups","sub_category": "","content": "Unfortunately, there are no predefined package options with UPS Mail Innovations on EasyPost, but we do have all the Service Levels enabled and ready to use on our platform. We’re currently working on providing predefined package options for UPS Mail Innovations, so stay tuned.","url": "/what-predefined-packages-options-are-valid-with-ups-mail-innovations"},"what-services-does-ups-provide-and-how-are-they-different": {"title": "What services does UPS provide? And how are they different?","category": "ups","sub_category": "","content": "UPS provides two major sets of services for domestic and international.U.S. Shipping Services Service Name Delivery Commitment Delivery Time (estimated) UPS Express Critical Same Day Delivery time set at order UPS Next Day Air Early Next Business Day As early as 8 A.M. UPS Next Day Air Next Business Day Typically by 10:30 A.M. UPS Next Day Air Saver Next Business Day Typically by 3:00 P.M. UPS 2nd Day Air A.M. 2 Business Days Typically by 10:30 A.M. UPS 2nd Day Air 2 Business Days Typically by end of day UPS 3 Day Select 3 Business Days By end of day UPS Ground 1-5 Business Days Based on distance to destination UPS Ground with Freight Pricing 1-5 Business Days Based on distance to destination UPS Hundredweight Service 1-5 Business Days Based on UPS shipping service used UPS Mail Innovations 1-5 Business Days Based on distance to destination International Shipping Services (Import/Export) Service Name Delivery Commitment Delivery Time (estimated) UPS Express Critical Best Available Flight Delivery time set at order UPS Worldwide Express Plus 1-3 Business Days Typically by 8:00-9:30 A.M. UPS Worldwide Express 1-3 Business Days Typically by 10:30-12:00 A.M. UPS Worldwide Express Freight 1-3 Business Days By end of day UPS Worldwide Saver 1-3 Business Days By end of day UPS Worldwide Expedited 2-5 Business Days By end of day UPS Standard Defined by schedule By end of day International Shipping Services (Import Only) Service Name Delivery Commitment Delivery Time (estimated) UPS Worldwide Express NA1 Next Business Day Typically by 10:30 A.M. UPS 3 Day Select from Canada 3 Business Days By end of day To learn more about UPS’ freight shipping options, click here.","url": "/what-services-does-UPS-provide-and-how-are-they-different"},"what-services-does-ups-mail-innovations-provide-and-how-are-they-different": {"title": "What services does UPS Mail Innovations provide? And how are they different?","category": "ups","sub_category": "","content": "UPS Mail Innovations provides Domestic and International Mail services to customers that need to send high volumes of mail. UPS accomplishes this by partnering with USPS: UPS will pick up mail in bulk from the customer and drop off the mail at the nearest USPS processing center, from there, the USPS center processes the mail and gives it to its couriers for last-mile delivery.UPS Mail Innovations is a great way to move envelopes and small parcels, especially if you have to ship high volumes every day. They have competitive pricing and provide all the tools to manage everything from pick-up to last-mile delivery.","url": "/what-services-does-ups-mail-innovations-provide-and-how-are-they-different"},"which-holidays-does-ups-observe-and-not-operate-on": {"title": "Which holidays does UPS observe and not operate on?","category": "ups","sub_category": "","content": "The following list contains the holidays where UPS will not be performing pickup or delivery services for 2016:New Year's Day: January 1, 2016Memorial Day: May 30, 2016Independence Day: July 4, 2016Labor Day: September 5, 2016Thanksgiving Day: November 24, 2016Christmas Eve: December 24, 2016Christmas: December 25, 2016Christmas (Observed): December 26, 2016New Year's Eve: December 31, 2016New Year's Day: January 1, 2017New Year's Day (Observed): January 2, 2017*","url": "/which-holidays-does-ups-observe-and-not-operate-on"},"why-do-i-have-to-supply-customs-information-for-puerto-rico-shipments": {"title": "Why do I have to supply customs information for domestic shipments going to Puerto Rico?","category": "ups","sub_category": "","content": "UPS considers shipments to Puerto Rico as international shipments, and as such, require customs information. If you prefer not to go through the customs process, you can ship your package using USPS. USPS considers Puerto Rico a domestic destination and will not require any customs information for any domestic packages.","url": "/why-do-i-have-to-supply-customs-information-for-puerto-rico-shipments"},"why-does-my-ups-label-have-the-wrong-weight-on-it": {"title": "Why does my UPS label have the wrong weight on it?","category": "ups","sub_category": "","content": "It's important to remember that UPS rounds up to the nearest pound. So if a package weighs 3lb 1oz, then the label would round up to 4lbs.If the weight is completely off even after you account for UPS' rounding up, contact us at support immediately.","url": "/why-does-my-ups-label-have-the-wrong-weight-on-it"},"why-is-only-1-line-of-customs-information-displayed-on-a-ups-mail-innovations-shipment-label": {"title": "Why is only 1 line of customs information displayed on a UPS Mail Innovations shipment label?","category": "ups","sub_category": "","content": "The software that UPS provides to third parties (such as ourselves) only allows for one line of customs information per UPS Mail Innovations shipment label. If you try to double up on customs information, the system will most likely spit back an error.If you absolutely need to put multiple lines of customer information per label, contact us and we’ll personally walk you through the best solution for you.","url": "/why-is-only-1-line-of-customs-information-displayed-on-a-ups-mail-innovations-shipment-label"},"why-is-signature-line-not-filled-in-on-international-ups-mail-innovations-shipments": {"title": "Why is the Signature line not filled in on international UPS Mail Innovations shipments?","category": "ups","sub_category": "","content": "The software UPS provides to third parties does not provide a line for signatures for UPS Mail Innovations shipments. Even if you designate signatures to be included on your custom forms or shipping labels, the Signature line will always be blank.","url": "/why-is-signature-line-not-filled-in-on-international-ups-mail-innovations-shipments"},"will-ups-labels-purchased-with-easypost-show-up-in-my-ups-account": {"title": "Will UPS labels purchased with EasyPost show up in my UPS account?","category": "ups","sub_category": "","content": "No. UPS labels purchased with EasyPost will not show up in your UPS account. If you’re using UPS via EasyPost, it’s much easier to manage your shipping activity through the EasyPost dashboard.","url": "/will-ups-labels-purchased-with-easypost-show-up-in-my-ups-account"},"can-i-add-other-services-to-easypost-scan-forms-for-usps-shipments": {"title": "Can I add other services to EasyPost Scan Forms for USPS shipments?","category": "usps","sub_category": "","content": "Unfortunately, no. USPS requires that each provider supplies their manifest data separately, so you can't add other USPS shipments from other services onto EasyPost scan forms.","url": "/can-i-add-other-services-to-easypost-scan-forms-for-usps-shipments"},"can-i-advance-a-ship-date-for-usps-shipments": {"title": "Can I advance a ship date for USPS shipments?","category": "usps","sub_category": "","content": "You can advance a ship date for up to 6 days in advance with USPS.","url": "/can-i-advance-a-ship-date-for-USPS-shipments"},"can-i-extract-the-pdf417-barcode-on-a-usps-label-to-use-on-our-own-labels": {"title": "Can extract the PDF417 barcode on a USPS label to use on our own labels?","category": "usps","sub_category": "","content": "No. The USPS doesn't allow for any removal or extraction of their barcodes to use on custom created labels.","url": "/can-i-extract-the-pdf417-barcode-on-a-usps-label-to-use-on-our-own-labels"},"can-i-get-a-refund-on-any-packages-returned-to-sender": {"title": "Can I get a refund on any USPS packages returned to sender?","category": "usps","sub_category": "","content": "No. Once a package has been accepted into the USPS post stream, it can not be refunded. It's imperative that any refund requests for any USPS packages made in error should be done in a pre-transit state.","url": "/can-i-get-a-refund-on-any-packages-returned-to-sender"},"can-i-predict-when-my-usps-package-will-be-delivered": {"title": "Can I predict when my USPS package will be delivered?","category": "usps","sub_category": "","content": "The USPS website has tool that details “Service Commitment,” or the time frame they are committed to fulfilling when delivering your package.If you want to look up Service Commitment, here’s how to do it: Go to this Link Enter the origin and destination zip codes, as well as the ship date. Then click continue. The page will then give you expected delivery dates for each service. Please note that only USPS Priority Mail Express is a guaranteed service, meaning it is the only service you can claim a refund for if the delivery WAS NOT made under the Service Commitment.All other services will strive to meet their Service Commitment, and for the most part they do. But there are no refunds available if packages are delivered past the Service Commitment.","url": "/can-i-predict-when-my-usps-package-will-be-delivered"},"can-i-use-regional-rate-boxes-for-international-shipments": {"title": "Can I use Regional Rate Boxes for International Shipments?","category": "usps","sub_category": "","content": "No. For multiple reasons: Regional Rate Box prices are only available to mailers with agreements with the Postal Service, and in those cases, those mailers already have access to Priority Mail International Regional Rate Boxes. USPS will likely refuse to deliver an international shipment when using a Regional Rate Box. They’re a business, and they generally won’t tolerate mailers trying to game the system. Integrating with EasyPost gives you access to Commercial Plus Pricing, which offers discounted rates for all international shipments. It's a much easier way to cut your international shipping bills without trying to outsmart the United States Postal Service.","url": "/can-i-use-regional-rate-boxes-for-international-shipments"},"can-usps-provide-overnight-delivery": {"title": "Can USPS provide overnight delivery?","category": "usps","sub_category": "","content": "Yes. USPS Express Mail provides overnight delivery to most U.S. locations. There are limitations when it comes to remote U.S. addresses and P.O. boxes, but for the most part, Express Mail is a reliable overnight delivery service.","url": "/can-usps-provide-overnight-delivery"},"can-you-get-tracking-information-for-usps-first-class-service-labels": {"title": "Can you get tracking information for USPS First Class Service Levels?","category": "usps","sub_category": "","content": "First Class Letter Mail gets a tracking code and a barcode, but no tracking information. This is because USPS does not provide tracking events for First Class Letter Mail in transit. You can enable the delivery_confirmation string (at an extra cost) for your First Class Letter Mail shipments.First Class Parcel Mail gets full tracking. It is also eligible for “delivery_confirmation.”","url": "/can-you-get-tracking-information-for-usps-first-class-service-labels"},"do-i-have-to-ship-my-usps-packages-exactly-on-the-ship-date": {"title": "Do I have to ship my USPS packages exactly on the ship date?","category": "usps","sub_category": "","content": "Officially, yes.In reality, it depends. There should be no issues on shipping packages with labels dated a few days in advance, or a few days afterwards. It all depends on the USPS driver.Disclaimer: EasyPost will not take responsibility for any rejected packages due to dating issues on the label.","url": "/do-i-have-to-ship-my-usps-packages-exactly-on-the-ship-date"},"do-i-need-to-send-my-scan-forms-before-the-label-date-for-usps": {"title": "Do I need to send my scan forms before the label date for USPS?","category": "usps","sub_category": "","content": "Yes. We're required to transmit the shipment data at the end of the date that it was labelled for. If you try to create a scan form for a label beyond the date, it won't work because the shipments were already manifested.","url": "/do-i-need-to-send-my-scan-forms-before-the-label-date-for-usps"},"do-you-support-first-class-letters": {"title": "Do you support First Class letters?","category": "usps","sub_category": "","content": "Yes. We do support first-class letters.","url": "/do-you-support-first-class-letters"},"how-can-i-add-order-numbers-to-my-usps-shipping-label": {"title": "How can I add order numbers to my USPS shipping label?","category": "usps","sub_category": "","content": "You can use our print_custom Shipping Option to add any order numbers to your labels.","url": "/how-can-i-add-order-numbers-to-my-usps-shipping-label"},"how-can-i-remove-the-easypost-logo-from-my-usps-label": {"title": "How can I remove the EasyPost logo from my USPS label?","category": "usps","sub_category": "","content": "As a licensed PC Postage provider for the USPS, we're actually required by the USPS to keep our logo on the label. If you'd like to introduce your branding to the shipping stage of your package, we have a tracking page that you can insert your company logo to. Just go to your dashboard, click on "Brand", and upload your logo.","url": "/how-can-i-remove-the-easypost-logo-from-my-usps-label"},"how-do-i-calculate-usps-cubic-pricing-with-easypost": {"title": "How do I calculate USPS Cubic Pricing with EasyPost?","category": "usps","sub_category": "","content": "We handle Cubic Pricing calculations on our end, so you don’t have to worry about actually calculating and entering any Cubic Pricing value. All you have to do is specify the dimensions and weight, and we’ll take care of the rest. If you would like to read more about how Cubic Pricing works, you can do so here: easypost.com/cubic-pricing.","url": "/how-do-i-calculate-usps-cubic-pricing-with-easypost"},"how-do-i-get-a-refund-from-usps": {"title": "How do I get a refund from USPS?","category": "usps","sub_category": "","content": "You can use our Returns object in our API, or you can go to your account to set up a return manually (go to your Dashboard, then click on Shipments, find the label in question and click on its Details button, then select Refund).","url": "/how-do-i-get-a-refund-from-usps"},"how-do-i-get-usps-media-mail-and-library-mail-rates-on-easypost": {"title": "How do I get USPS Media Mail and Library Mail rates on EasyPost?","category": "usps","sub_category": "","content": "In order to receive USPS Media Mail or Library mail rates you will need set the Shipment Option special_rates_eligibility to "USPS.MEDIAMAIL" or "USPS.LIBRARYMAIL" respectively. You can read more about this in our documentation here.As a reminder, you'll need to set this in the Shipment Options array in order to display the correct rates.","url": "/how-do-i-get-usps-media-mail-and-library-mail-rates-on-easypost"},"how-do-i-make-a-usps-pickup-request": {"title": "How do I make a USPS Pickup Request?","category": "usps","sub_category": "","content": "Making a pickup request with our API is pretty simple. We have a detailed guide the goes through our Pickup object in the API, which you can find here.","url": "/how-do-i-make-a-usps-pickup-request"},"how-do-i-qualify-for-usps-scan-based-returns": {"title": "How do I qualify for USPS scan-based returns?","category": "usps","sub_category": "","content": "USPS offers scan-based returns to customer accounts that push a high volume of packages annually. This is something you'll want to talk to your USPS representative about. EasyPost does support USPS scan-based returns, but only for USPS accounts that have it enabled.","url": "/how-do-i-qualify-for-usps-scan-based-returns"},"how-do-i-set-the-zip-code-for-my-shipping-origin-when-sending-a-usps-shipment": {"title": "How do I set the ZIP Code for my shipping origin when sending a USPS shipment?","category": "usps","sub_category": "","content": "You can set the from_address on a shipment to the zip you are shipping from and set the return_address to the return address.","url": "/how-do-i-set-the-zip-code-for-my-shipping-origin-when-sending-a-usps-shipment"},"how-do-i-use-usps-soft-pack-envelopes-for-cubic-pricing": {"title": "How do I use USPS Soft Pack Envelopes for Cubic Pricing?","category": "usps","sub_category": "","content": "Determining cubic tier measurements for Soft Pack Envelopes goes as follows: Measure the length and width separately in inches Round down your measurements to the nearest 1/4 inch. For instance, a measurement of 10 1/8 inches is rounded down to 10 inches. Add the two measurements. In order to qualify for cubic pricing, the total cannot exceed 36 inches.Assuming your package’s length/width total is 36" or under, the table below determines the Cubic Pricing tier your Soft Pack Envelope package falls under. Cubic Price Tiers Length + Width 0.10 Mailpieces measuring from 0" up to 21" 0.20 Mailpieces measuring more than 21" up to 27" 0.30 Mailpieces measuring more than 27" up to 31" 0.40 Mailpieces measuring more than 31" up to 34" 0.50 Mailpieces measuring more than 34" up to 36" ","url": "/how-do-i-use-usps-soft-pack-envelopes-for-cubic-pricing"},"how-do-usps-zones-work": {"title": "How do USPS Zones work?","category": "usps","sub_category": "","content": "For certain labels, the USPS determines pricing by shipping distance, which they do with Postal Zones. Zones are based on the distance a parcel or a piece of mail travels from point A to point B, and are calculated from the first three digits of your origin and destination zip codes. Zone 1 would represent the closest (and therefore cheapest) areas to mail from your zip code, while Zone 8 would represent the farthest (and most expensive) areas.You can consult USPS rate charts to figure out your shipment's postal zone, but you can also quickly look it up using our Zone Lookup Tool.","url": "/how-do-usps-zones-work"},"how-long-do-i-have-to-file-a-refund-for-my-usps-postage": {"title": "How long do I have to file a refund for my USPS postage?","category": "usps","sub_category": "","content": "You have 30 days to request a refund for any postage purchased from USPS. Of course, if the postage enters the mailstream, then you may no longer request a refund for it.","url": "/how-long-do-i-have-to-file-a-refund-for-my-usps-postage"},"i-enabled-dry-ice-on-my-shipment-but-im-not-seeing-it-on-my-usps-postage-label": {"title": "I enabled “dry_ice” on my shipment, but I’m not seeing it on my USPS postage label.","category": "ups","sub_category": "","content": "USPS labels will not change to reflect that they carry dry ice. As long as you enable it on your shipment, that information will be sent to USPS. Keep in mind, you’ll still have to comply with USPS policy on dry ice shipments.","url": "/i-enabled-dry-ice-on-my-shipment-but-im-not-seeing-it-on-my-usps-postage-label"},"im-having-trouble-finding-the-dry-ice-option-for-my-usps-label": {"title": "I'm having trouble finding the dry_ice option for my USPS label.","category": "usps","sub_category": "","content": "USPS labels don't change to reflect a dry ice declaration. As a reminder, you must follow the USPS regulations when it comes to shipping dry ice, which you can find here.","url": "/im-having-trouble-finding-the-dry-ice-option-for-my-usps-label"},"is-easypost-a-pc-postage-provider": {"title": "Is EasyPost a PC Postage provider?","category": "usps","sub_category": "","content": "Yes. EasyPost is a PC Postage provider that offers some of the lowest per-label prices in the market today.","url": "/is-easypost-a-pc-postage-provider"},"usps-holiday-schedule": {"title": "What's the USPS Holiday Schedule?","category": "usps","sub_category": "","content": "The following list details all the postal holidays that USPS will not be operating on for 2016: Friday, January 1 - New Year’s Day Monday, January 18 - Birthday of Martin Luther King, Jr. Monday, February 15 - Washington’s Birthday Monday, May 30 - Memorial Day Monday, July 4 - Independence Day Monday, September 5 - Labor Day Monday, October 10 - Columbus Day Friday, November 11 - Veterans Day Thursday, November 24 - Thanksgiving Day Monday, December 26 - Christmas Day","url": "/usps-holiday-schedule"},"what-are-the-weight-and-size-restrictions-for-usps-first-class-parcels": {"title": "What are the weight and size restrictions for USPS First Class parcels?","category": "usps","sub_category": "","content": "For the most part, all USPS First Class parcels must weight less than 16 pounds, and may not exceed 22" in length, 18" in width, and 15" in thickness. You can read more about USPS First Class parcel restrictions here.","url": "/what-are-the-weight-and-size-restrictions-for-usps-first-class-parcels"},"what-happens-when-usps-fails-to-deliver-my-package": {"title": "What happens when USPS fails to deliver my package?","category": "usps","sub_category": "","content": "Usually, USPS will just return the package to its sender. If the package failed to deliver due to address issues, you can contact USPS directly to see if you can get it redirected to the correct issues.","url": "/what-happens-when-usps-fails-to-deliver-my-package"},"what-is-priority-mail": {"title": "What is Priority Mail?","category": "usps","sub_category": "","content": "USPS Priority Mail is a great combination of affordability and speed. Priority Mail usually delivers packages within 2-3 days, which is great for eCommerce businesses. Most eComm packages aren’t urgent enough to warrant expensive next day air services, but they also aren’t meant to meander around on the slowest services either. Priority Mail offers a happy medium for eCommerce businesses.Priority Mail is also the only two-day service that delivers to mailboxes, mail slots, and even P.O. boxes.You can apply Flat Rates, Weight-based Rates, or Regional Rates to your Priority Mail packages. Whatever works best for you and your packages.","url": "/what-is-priority-mail"},"what-is-the-difference-between-usps-adult-signature-and-usps-signature-confirmation": {"title": "What is the difference between USPS Adult Signature and USPS Signature Confirmation?","category": "usps","sub_category": "","content": "The main difference is the required age of the signee. USPS Adult Signature requires the signing recipient to be at least 21 years of age, and can provide a government-issued photo ID to verify the signee’s age.USPS Signature Confirmation only requires a signing recipient, regardless of how old they are. Technically, even infants can sign for packages, although that would be impossible because they lack the motor skills to sign stuff.","url": "/what-is-the-difference-between-usps-adult-signature-and-usps-signature-confirmation"},"what-is-the-large-envelope-flat": {"title": "What is the Large Envelope/Flat?","category": "usps","sub_category": "","content": "The words "envelope" and "flat" are thrown around a lot in USPS’ verbiage, but they’re interchangeable terms for the same thing. They refer to a package that is: One dimension greater than 6 1/8" high OR 11 1/2" long OR 1/4" thick. No more than 12" high OR 15" long OR 3/4" thick.Or in other words, "envelope" and "flat" defines most envelope type packages that USPS accepts.","url": "/what-is-the-large-envelope-flat"},"what-is-usps-cubic-pricing": {"title": "What is USPS Cubic Pricing?","category": "usps","sub_category": "","content": "Cubic Pricing is available to high-volume shippers and all EasyPost customers. For shippers who send high volumes of small, heavy packages, it offers deep discounts due to Cubic Pricing’s unique rate calculations.Cubic Pricing is measured by calculating:Length x Width x Height / 1728 = Cubic Feet Range.From that Cubic Feet Range, you figure out which tier you belong to. 0.1: Packages up to 0.1 cubic feet 0.2: Packages between 0.1 and 0.199 cubic feet. 0.3: Packages between 0.2 and 0.299 cubic feet. 0.4: Packages between 0.3 and 0.399 cubic feet. 0.5: Packages between 0.4 and 0.5 cubic feet.Then, use this zone chart to figure out the pricing that corresponds with your package’s tier. You can also use our Zone Lookup tool to calculate which zones your origin and destination correspond to. Cubic Feet Range 0.1 0.2 0.3 0.4 0.5 Zone 1 and 2 $5.75 $6.19 $6.60 $6.71 $6.88 Zone 3 $6.26 $6.51 $6.71 $7.26 $7.68 Zone 4 $6.37 $6.65 $6.94 $7.67 $8.59 Zone 5 $6.53 $7.14 $8.19 $9.24 $10.36 Zone 6 $6.66 $7.45 $9.17 $11.19 $13.37 Zone 7 $6.71 $7.71 $9.93 $12.12 $14.93 Zone 8 $7.04 $7.95 $10.23 $13.69 $17.02 Zone 9 $9.59 $11.19 $15.00 $19.19 $23.77 ","url": "/what-is-usps-cubic-pricing"},"what-usps-service-levels-can-i-get-tracking-information-on": {"title": "What USPS service levels can I get tracking information on?","category": "usps","sub_category": "","content": "You can get tracking information on all USPS service levels EXCEPT USPS Flats and Letters. USPS doesn’t support tracking for Flats and Letters.If you absolutely need tracking, you’ll need to use Parcel as the predefined_package for your USPS Flats and Letters shipment. This will obviously cost more, but you will get the full tracking of the shipment in transit.","url": "/what-usps-service-levels-can-i-get-tracking-information-on"},"whats-going-on-with-my-first-class-label-sizes": {"title": "What's going on with my First Class label sizes?","category": "usps","sub_category": "","content": "For legacy reasons, the First Class mail label size will always default to "7x4". If you'd like to maintain the more common "4x6" label size, just specify it on the label_size attribute on the Shipment.","url": "/whats-going-on-with-my-first-class-label-sizes"},"when-can-i-send-tobacco-through-the-usps": {"title": "When can I send tobacco through the USPS?","category": "usps","sub_category": "","content": "The only time you can send tobacco through the USPS is: Sending cigars. Cigars are allowed to be mailed domestically and internationally (unless there are restrictions in the destination country regarding cigars). Sending tobacco products to an APO/FPO/DPO where tobacco is allowed Between business and regulatory agencies - an eligibility letter and return receipt are required Between age-verified individuals, where evidence of age must be presented to a postal employee in a face-to-face transaction Between addresses in Alaska Between address in HawaiiAll excepted tobacco shipments must have the package approved by a postal employee at a post office, with a unique marking on the address side of the package.","url": "/when-can-i-send-tobacco-through-the-usps"},"where-can-i-get-a-list-of-services-provided-by-your-supported-carriers": {"title": "Where can I get a list of services provided by your supported carriers?","category": "shipping","sub_category": "","content": "You can get a list of all the service levels on in our API documentation here.","url": "/where-can-i-get-a-list-of-services-provided-by-your-supported-carriers"},"which-label-sizes-do-you-support-for-usps-labels": {"title": "Which label sizes do you support for USPS labels?","category": "usps","sub_category": "","content": "We currently support 4x6 and 6x4 label formats for USPS labels.","url": "/which-label-sizes-do-you-support-for-usps-labels"},"why-cant-i-get-tracking-on-my-first-class-mail-shipment": {"title": "Why can't I get tracking on my First Class Mail shipment?","category": "usps","sub_category": "","content": "USPS First Class Mail is an untracked service, meaning that USPS won't give anyone (not even us) tracking data on the movement of First Class Mail packages.A common mix-up that most businesses make is sending a USPS Flat instead of a USPS Package, Flats fall under the mail service, and are therefore untracked.","url": "/why-cant-i-get-tracking-on-my-first-class-mail-shipment"},"why-is-there-no-transit-time-on-your-usps-labels": {"title": "Why is there no transit time on your USPS labels?","category": "usps","sub_category": "","content": "We removed transit times from our labels due to a volume of customer requests, all of whom wanted it removed for various reasons.","url": "/why-is-there-no-transit-time-on-your-usps-labels"},"why-wont-my-usps-account-let-me-ship-internationally": {"title": "Why won't my USPS account let me ship internationally?","category": "usps","sub_category": "","content": "USPS will ship to international destinations, but USPS will only pick up shipments with a U.S. based address. If you want to ship from international destinations, you’ll have to add a carrier that supports shipping from your origin.","url": "/why-wont-my-usps-account-let-me-ship-internationally"} }