Are there monthly/yearly subscription plans using EasyPost?
Yes, if you ship with volume, we’d be open to providing a subscription pricing plan for you. Contact us at firstname.lastname@example.org to get that conversation started.
Do I get the label fee back when I refund a label?
If you successfully refund the label with the carrier, we will also refund the label fee back to you.
Do you charge for every label in a multi-piece shipment?
It really depends on the carrier. If the carrier supports multi-piece shipments, then we do not charge a label fee for each parcel in the shipment. But if the carrier doesn’t support multi-piece shipments, then we do charge for each label you print. This is...
Do you offer receipts for payment?
Yes. Go to your dashboard and access your billing page history. There’s an option to generate a receipt PDF.
How do I close my EasyPost account?
We’re sorry to see you go! To initiate the process of closing your account, email us at email@example.com and we’ll get you started.
How do I setup ACH Billing with EasyPost?
If you want to pay with ACH billing directly to your bank account, it’s simple to set up with EasyPost. Log into your EasyPost Account and go to your Dashboard. Click on Billing on the left hand menu. Click on Add Bank Account under the...
How does USPS billing work with EasyPost?
We generate a USPS account automatically and in conjunction with your EasyPost account. Your EasyPost USPS account is already set up with CPP (USPS Commercial Plus Pricing). EasyPost will handle the billing, since you'll be using prepaid labels on your USPS account. We also offer...
What does recharge amount and recharge threshold mean?
Your recharge threshold is the minimum amount of balance left before it triggers a recharge amount. Your recharge amount is the amount of money you’d like to reinsert into your balance from your account or credit card. For example, if your recharge threshold is $300...