If you’ve already sent the package, there is no way to cancel or refund your DHL Express shipment. DHL Express does not support canceling shipments. If you’ve never given DHL Express the package to ship, DHL Express will not charge you for the printed label...
How can I create a return label on a DHL Express shipment?
Unfortunately, DHL Express does not support return labels.
How can I pay the customs duties on a DHL Express shipment?
By default, the recipient is charged for customs duties. If the label reads “DAP” in the Terms of Trade field, the recipient is on the hook for the custom duties. If you’d like to pay for customs duties on your international DHL Express shipment, log...
How can I print a DHL eCommerce End of Day Close / Print Manifest?
The scan form endpoint is how you generate the DHL end-of-day DSM. If you want to figure out how to create a DHL eCommerce end-of-day DSM or Manifest, you’ll need to learn how to create batches first. If you know how to create batches, then...
How do I connect my DHL Express Reseller account with EasyPost?
As you’re setting up your DHL Express account on EasyPost, there’s a field that asks if your account is a DHL Express Reseller account. Check this box if this is true.
How do I use DHL Global Mail (DHL eCommerce) with EasyPost?
We've written a comprehensive guide on how to set up DHL eCommerce with EasyPost here.
What is the difference between DHL Express and DHL eCommerce?
DHL Express and DHL eCommerce are two separate companies owned by the same parent: Deutsche Post DHL Group. DHL Express exclusively provides international services, while DHL eCommerce offers both domestic and international services. EasyPost supports both DHL Express and DHL eCommerce (although we still call...
What other carrier has similar services to DHL eCommerce?
As far as domestic services go, UPS Mail Innovations, FedEx SmartPost, and USPS First Class offer similar services to DHL eCommerce.
What predefined package options are valid with DHL eCommerce?
The following is a list of DHL eCommerce predefined package options that EasyPost supports: Letter Flat BPM Parcel
What services does DHL eCommerce provide? And how are they different?
DHL eCommerce provides standard domestic and international carrier services, as well as return solutions and eCommerce logistics tools. They specialize in high-volume shipping, partnering with different carriers to handle last-mile delivery (in the US, the USPS handles DHL eCommerce’s last-mile delivery). Their biggest selling point...