At EasyPost, we pride ourselves on having best in class support - that’s why you’ll be interacting directly with engineers that built the product when you write in. Expect timely, same-day support on business days and responsiveness on weekends. We know shipping never stops, neither do we.
We default to 4" x 6" labels and support other sizes on a carrier by carrier basis.
What format are the labels?
The standard label format is PNG, but we can do EPL2, ZPL, and PDF.
What is the time limit for refunds?
30 days for USPS.
If a label (postage or parcel) is refunded, is the EasyPost Label fee refunded as well?
Absolutely! You only pay for what you use.
What are SCAN forms?
USPS can scan the barcode of a SCAN form to disseminate tracking information for all the packages you are shipping rather than scanning each package individually.
What's the easiest way to do a large number of shipments?
Batches! These allow you to do up to 1000 labels at a time. If you're interested in trying these out, we're happy to send over code samples that will get you up and running. Just send us an email at email@example.com.