EasyPost Support

At EasyPost, we pride ourselves on having best in class support - that’s why you’ll be interacting directly with engineers that built the product when you write in. Expect timely, same-day support on business days and responsiveness on weekends. We know shipping never stops, neither do we.

We offer step-by-step guides that walk you through tracking shipments, creating your first label, shipping internationally, and generating batch label purchases. Our Knowledge Base addresses popular questions about the API and features.

Can’t find what you’re looking for? Email support@easypost.com - we are here to help!

Integration Guides

Getting Started

Guide for buying your first shipping label or postage.

Tracking

This guide will teach you how to track packages with EasyPost.

Customs

Learn how to handle international shipping seamlessly.

Shipping Insurance

Guide to shipping safely with shipping insurance.

Frequently Asked Questions

Why am I only getting USPS rates?
You can add your carriers to the Carriers page in your account.
Check out our Carriers info page for the latest info about each carrier.
What size are your labels?
We default to 4" x 6" labels and support other sizes on a carrier by carrier basis.
What format are the labels?
The standard label format is PNG, but we can do EPL2, ZPL, and PDF.
What is the time limit for refunds?
30 days for USPS.
If a label (postage or parcel) is refunded, is the EasyPost Label fee refunded as well?
Absolutely! You only pay for what you use.
What are SCAN forms?
USPS can scan the barcode of a SCAN form to disseminate tracking information for all the packages you are shipping rather than scanning each package individually.
What's the easiest way to do a large number of shipments?
Batches! These allow you to do up to 1000 labels at a time. If you're interested in trying these out, we're happy to send over code samples that will get you up and running. Just send us an email at support@easypost.com.
More Knowledge Base resources

Resources