EasyPost Support

At EasyPost, we pride ourselves on having best-in-class support, which is why you’ll be interacting directly with engineers that built the product. Expect timely, same-day support on business days and responsiveness on weekends. We know shipping never stops, so we don't either.

We offer step-by-step guides that walk you through tracking shipments, creating your first label, shipping internationally, and generating batch label purchases. Our Knowledge Base addresses popular questions about the API and features.

Can’t find what you’re looking for? Email support@easypost.com - we are here to help!

To best assist you, please provide us the following things to help us solve your issues as fast as possible:

  • Your account's email address
  • Any EasyPost Object identifiers (shp_..., adr_..., etc.)
  • A detailed description of the error you are receiving.
  • Detailed steps to reproduce your issue.
  • The expected behavior or outcome of what you are trying to achieve.

EasyPost doesn't offer complimentary phone support at this time.

Integration Guides

Getting Started

Guide for buying your first shipping label or postage.


This guide will teach you how to track packages with EasyPost.


Learn how to handle international shipping seamlessly.

Shipping Insurance

Guide to shipping safely with shipping insurance.

Frequently Asked Questions

Why am I only getting USPS rates?
You can add your carriers to the Carriers page in your account.
Check out our Carriers info page for the latest info about each carrier.
What size are your labels?
We default to 4" x 6" labels and support other sizes on a carrier by carrier basis.
What format are the labels?
The standard label format is PNG, but we can do EPL2, ZPL, and PDF.
What is the time limit for refunds?
30 days for USPS.
If a label (postage or parcel) is refunded, is the EasyPost Label fee refunded as well?
Absolutely! You only pay for what you use.
What are SCAN forms?
USPS can scan the barcode of a SCAN form to disseminate tracking information for all the packages you are shipping rather than scanning each package individually.
What's the easiest way to do a large number of shipments?
Batches! These allow you to do up to 1000 labels at a time. If you're interested in trying these out, we're happy to send over code samples that will get you up and running. Just send us an email at support@easypost.com.
More Knowledge Base resources