EasyPost Support

At EasyPost, we pride ourselves on having best-in-class support, which is why you’ll be interacting directly with engineers that built the product. Expect timely, same-day support on business days and responsiveness on weekends. We know shipping never stops, so we don't either.

We offer step-by-step guides that walk you through tracking shipments, creating your first label, shipping internationally, and generating batch label purchases. Our Knowledge Base addresses popular questions about the API and features.

Can’t find what you’re looking for? Email support@easypost.com - we are here to help!

To best assist you, please provide us the following things to help us solve your issues as fast as possible:

  • Your account's email address
  • Any EasyPost Object identifiers (shp_..., adr_..., etc.)
  • A detailed description of the error you are receiving.
  • Detailed steps to reproduce your issue.
  • The expected behavior or outcome of what you are trying to achieve.

EasyPost doesn't offer complimentary phone support at this time.

Integration Guides

Resources