Why doesn’t the received inventory count match my shipped count?

First, did you create a BOL for this shipment? If not, then please do so and email it to fulfillment-support@easypost.com and indicate when the inventory was delivered to our warehouse in the body of the email.

After that - or if you’ve already sent us a BOL - please inform us on which specific items aren't matching as well as the original shipment count, so that our warehouse operations team can schedule a recount of your inventory. There are a number of reasons why inventory counts could be wrong, so it’s best if your items AND shipped count shows not just UNDERcounted items, but OVERcounted items as well.

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