Why is my order still unfulfilled/pending/created and not open for fulfillment?

Your order likely wasn't pulled into our system if the payment was not processed/partially refunded or if we are out of inventory for any of the products in the order. First, check to see if the payment has been properly processed for the order. If that's not the issue, then check the inventory of all the items in the order to see if we have those items in stock. You can check inventory levels on your EasyPost dashboard.

If the issue isn't payment or inventory related, then please send us some screenshots of the order page on your eCommerce site to fulfillment-support@easypost.com and we’ll be happy to look into it for you.

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