Offer your customers a white glove delivery & returns experience
Sway, formerly known as Returnmates, is a comprehensive small parcel delivery service that enhances the shopping experience while also decreasing the overall cost of service. Sway offers tailored plans for nationwide delivery, encompassing everything from merchant pick-up to doorstep delivery, including returns and exchanges.
Date Founded
2020
Headquarters
Los Angeles, CA
Shipping company type
Returns
Number of customers
80+
Services
Sway establishes a new standard of service for home shoppers. It ensures precise driver arrival times are coordinated with consumers and offers comprehensive communication to support the entire experience. Sway manages all facets of delivery and returns for merchants and retailers. Its internal systems and procedures maintain a chain of custody and track every package movement.
Next Day or Expedited Delivery
We deliver same-day, next-day, and more with industry-leading on-time delivery, all for less than the cost of ground shipping. Enjoy live 2-way SMS chat with the driver, available 7 days a week, with delivery windows, proof of delivery, and signature required options.
Doorstep pick-up of e-commerce returns
We offer box-less, label-less at-home pickups for your shoppers, resulting in a 20% increase in repeat purchase rates, a 40% reduction in WISMR, a 15% reduction in freight costs, and a 60% reduction in cycle time.
Doorstep Exchanges
Combine your deliveries and returns into one convenient trip for a magical customer experience, leading to reduced freight costs, a 40% recapture of potential lost revenue, an NPS score of 75, and a 22% increase in customer conversions to exchanges.
Small business shipping rates
Through EasyPost, small businesses access USPS Commercial Pricing and UPS marketplace rates for domestic and international shipments. Spend less on shipping with trusted carriers using our Create Label interface.
Flexible Shipping APIs for any online merchant
EasyPost's best-in-class Shipping APIs provide end-to-end flexibility and more control over parcel shipping and logistics processes for:
- Ecommerce retailers
- Fulfillment centers
- Marketplaces
- Enterprises
- And more!
Save time with simple shipping
Save up to 88% on retail rates using our modern Shipping API, Tracking API, and Address Verification API for USPS, FedEx, UPS, DHL, and many more.
