Sway, formerly known as Returnmates, is a comprehensive small parcel delivery service that enhances the shopping experience while also decreasing the overall cost of service. Sway offers tailored plans for nationwide delivery, encompassing everything from merchant pick-up to doorstep delivery, including returns and exchanges.
2020
Los Angeles, CA
Returns
80+
Sway establishes a new standard of service for home shoppers. It ensures precise driver arrival times are coordinated with consumers and offers comprehensive communication to support the entire experience. Sway manages all facets of delivery and returns for merchants and retailers. Its internal systems and procedures maintain a chain of custody and track every package movement.
We deliver same-day, next-day, and more with industry-leading on-time delivery, all for less than the cost of ground shipping. Enjoy live 2-way SMS chat with the driver, available 7 days a week, with delivery windows, proof of delivery, and signature required options.
We offer box-less, label-less at-home pickups for your shoppers, resulting in a 20% increase in repeat purchase rates, a 40% reduction in WISMR, a 15% reduction in freight costs, and a 60% reduction in cycle time.
Combine your deliveries and returns into one convenient trip for a magical customer experience, leading to reduced freight costs, a 40% recapture of potential lost revenue, an NPS score of 75, and a 22% increase in customer conversions to exchanges.
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