Get Refunds Faster With Automated USPS Claims Filing

Shipping insurance is nothing new. But it’s only been a few years since we’ve started to see it as a standard benefit on select shipping labels such as USPS Ground Advantage or FedEx Overnight Priority. 

Complimentary insurance is a really nice benefit. The process to actually file claims with the carriers? Not so much.

The process is clunky, manual, and woefully time consuming, leading to many shippers ignoring the benefit outright and leaving millions of dollars in owed compensation unclaimed. 

EasyPost’s USPS Claims aims to fix that by automating the claims process, so you can maintain your profits and recoup what’s yours.

What is USPS Claims?

EasyPost’s USPS Claims is a service available to all EasyPost users. We make it easy for you to take advantage of the $100 included shipping insurance* on select labels like USPS Ground Advantage, Priority Mail®, and Priority Mail Express® by automating the claims process. 

That means as you ship with USPS like usual, we will handle the claims identification, filing, and refunding process on your behalf.

*NOTE: This program automates the claims filing process for USPS’s $100 insurance included on select labels. It does not file for EasyPost Shipping Insurance or additional USPS carrier insurance.

• $1M+ recovered annually. Real revenue goes back into shippers’ pockets.
• $100 built-in insurance. Leverage the USPS insurance already included with your label.
• $0 upfront costs. Only pay an administrative fee based on your approved refunds.
• 90% approval rate. EasyPost handles the filing. You get fast, successful payouts.
• Hands-free claims. We automatically identify and file claims for lost and damaged packages.
• No forms, no follow-ups. We eliminate the manual work—just enroll and leave the rest to us.
• Seamless refunds. Refunds are credited directly to your EasyPost account.
• Dashboard reporting. Monitor your claims status, value, and more analytics from the dashboard.
• Automated reminders. If a claimable package is missing information, we’ll send you a reminder.

How can I enroll in USPS Claims?

USPS Claims covers all U.S. domestic Ground Advantage, Priority Mail®, and Priority Mail Express® shipments against loss and damage. This program is available to all EasyPost users, regardless of subscription or shipping volume. You can get started directly from the dashboard:

1. Log in, navigate to Insurance & Claims, and start the enrollment process by providing your business address and accepting the terms and conditions.
2. Provide your package value using one of the following methods:
   1. API: Leverage the “line_items” shipment object in the API when creating a label. 
   2. Dashboard: Upload a CSV through the EasyPost dashboard.
3. Once set up, your refunds will be credited to your EasyPost Wallet when USPS has processed and approved your claims. If there are any issues with your claims filing, you’ll receive an email from us.

How else can I protect my shipments?

While built-in USPS insurance is a helpful service, it has two pitfalls: it doesn’t include shipments worth more than $100, and it doesn’t provide protection against theft. 

To truly safeguard your packages and profits, we recommend investing in additional shipping protection if you are shipping high-value items or are concerned with stolen packages.

Our USPS Claims program is only one solution under our shipper protection suite, EasyPost Guard. Our other solutions, EasyPost Shipping Insurance and Norton Shopping Guarantee, can help bridge this gap.

Get in touch with our team to learn more!