Pumpkin spice lattes might be the best part of autumn, but the second best part is the new Unboxing Logistics episodes! In September and October, Lori talked with industry experts about how data is transforming operations, the risks involved in shipping pharmaceuticals, the holiday shipping season, and much more.
Going Global: Expanding Your Reach Into International Markets w/ Ford Deihl
In this episode Ford Deihl, product manager at DHL eCommerce, explores the exciting opportunities international shipping offers for small and mid-sized ecommerce businesses. Listen in to learn how to break into global markets and create a seamless international customer experience.
Ford and Lori discuss:
- Why international shipping is a valuable growth channel for ecommerce businesses
- How partnering with the right carrier simplifies international expansion
- Essential preparations for international shipping success
Mastering Peak Season: Expert Insights w/ Glenn Gooding
This episode features Glenn Gooding, president of iDrive Logistics. Drawing from his 39 years of experience in the small parcel supply chain, Glenn shares actionable advice on planning, communicating, and adapting technology to handle peak season challenges.
Glenn and Lori discuss:
- The importance of thorough peak season planning
- How proactive communication with carriers and partners can help set clear expectations and prevent disruptions
- The value of flexibility and team morale when facing unexpected peak season challenges
Scaling Logistics To Deliver an Unforgettable Customer Experience w/ Julian Van Erlach
In this episode, Lori Boyer sits down with Julian Van Erlach, senior vice president at FabFitFun, to discuss the logistics challenges and strategies behind scaling with customer satisfaction in mind.
With FabFitFun’s unique subscription model generating four peak seasons each year, Julian shares how the company has mastered efficiency, cost management, and operational alignment.
Julian and Lori discuss:
- Why it’s important to collaborate closely with merchandising and marketing teams
- Identifying and overcoming logistics choke points, such as shipping costs and labor scalability
- How to maintain customer satisfaction without sacrificing efficiency
Unpacking Customer-Centric Analytics in Logistics w/ Josh Fredman, Mike Koleno, and Tom Butt
This special episode features four guests, including two insightful team members from Better Trucks: Josh Fredman, who leads the commercial team, and CTO Mike Koleno. They’re joined by Tom Butt from EasyPost. Recorded live at Parcel Forum 2024, the guests (and Lori) dive into the transformative role of analytics in enhancing customer experiences and streamlining logistics operations.
Josh, Mike, Tom, and Lori discuss:
- How holistic data centralization empowers shippers to improve operations
- Why transparent communication is crucial for keeping customers informed
- Strategies for fostering collaboration between shippers and carriers
Unleashing Data Power in Logistics w/ Jonathan Salama
In this episode of Unboxing Logistics, Lori chats with Jonathan Salaman, CEO and co-founder of Transfix. With his unique background in tech and data science, Jonathan is more than qualified to discuss how data is reshaping the logistics landscape and unlocking new opportunities.
Jonathan and Lori discuss:
- How data can be leveraged to automate repetitive tasks and enhance operational efficiency
- The essential role brokerages play in matching shippers with carriers
- Exciting emerging technologies, including automated trucks and AI
Everything To Know About Shipping Pharmaceuticals w/ John Golden
John Golden, vice president of sales at ParcelShield, joins Lori to discuss the unique challenges of shipping pharmaceuticals. John highlights the critical role logistics plays in ensuring the timely and safe delivery of medication to those who rely on pharmacy services.
John and Lori discuss:
- The significant risks involved in shipping pharmaceuticals, including time sensitivity, temperature sensitivity, and regulatory challenges
- Why proof of delivery is essential in the pharmaceutical industry
- How advanced technology can proactively identify potential shipping risks
The Power of AI in the Warehouse With Henrik Bergsager and Kushal Pillay
Henrik Bergsager and Kushal Pillay from Powerhouse AI both believe that AI can transform the warehouse operations of small and medium-sized businesses. They discuss how AI can streamline tasks like inventory management and forecasting, offering practical advice on integrating these tools smoothly and maximizing their impact.
Henrik, Kushal, and Lori discuss:
- Applications of AI in the warehouse, from inventory tracking to demand forecasting
- Effective strategies for implementing AI tools
- The minimal technical expertise required to implement AI solutions
Stay tuned …
Find new episodes here or subscribe on your favorite podcast platform. Unboxing Logistics is available on Spotify, YouTube, Apple Podcasts, Amazon Music, Pandora, and Audible.
