Up to 50% of customer service time is spent dealing with WISMO (‘Where Is My Order’) requests: what if that time and money could be reduced, if not entirely eliminated?
Today, we’re excited to announce the launch of Advanced Tracking across our full suite of enterprise shipping products, including EasyPost Enterprise and GlobalShip. Our new tracking capabilities are designed for high-volume, multi-carrier shipping environments. Whether you ship thousands or millions of packages, you now have access to:
- Branded tracking pages with real-time shipment status updates (9-12x ROI)
- Email and SMS tracking notifications (increase CSAT up to 32%)
- Clearer shipping status updates (reduce customer success costs by 23%)
- Proactive delivery insights to identify delays before they impact customers
Modern shipping doesn’t stop when a package leaves the warehouse. Customers expect real-time updates, operations teams need proactive insights, and brands need control over the delivery experience. Advanced Tracking lets brands reach customers where they are via trusted notifications, driving upsells and reducing WISMO requests. With our new tracking capabilities, you can now optimize every shipment with enterprise-level reliability and scale.
Advanced Tracking is now available to customers using EasyPost for standalone tracking, and as part of our enterprise-grade tracking rollout, customers will find extended longtail carrier support across an even wider network of carriers.
Available Now!
Advanced Tracking is available starting today for EasyPost Enterprise, GlobalShip, and customers who use EasyPost for tracking across our shipping suite. If you’re interested in learning more, reach out to your customer success team member or click below to see Advanced Tracking in action.
