How one merchant stopped writing off stolen, lost and damaged shipments, and recovered more than $460,000 through EasyPost.
The Problem
Every shipping operation loses packages: they’re stolen off porches, crushed in transit, or disappear after a facility handoff. Most teams treat it as unavoidable, just a number that they write off each quarter and consider it a cost of doing business.
For many shippers, the labor required to file a claim far outweighs the loss: 40% of eligible shipping claims are never filed because the legacy process is too manual. Filing directly with a carrier means strict documentation windows, long review cycles, and a process that starts from “denied” and makes you argue your way back. By the time a claim resolves, finance has already booked the loss and ops has burned hours it won’t get back. At real volume, that turns into a margin leak that recurs every quarter and continues to grow at scale.
For this merchant, their stolen, lost, and damaged packages had become a line they’d stopped fighting, an inevitable negative line item.
The Turning Point
When they insured their shipments through EasyPost’s Shipping Insurance, suddenly recovering stolen, lost, and damaged packages became profitable. Coverage lived inside the same workflow they already used to buy labels, so protecting a shipment was one more checkbox, not a second system to run, and filing claims became a painless process where money could be recovered with just a few clicks.
Suddenly, claims that would have taken hours of effort and months to resolve could be filed instantly, and resolved in days.
The Outcome
Those recoveries rapidly added up. This customer reclaimed $460,000+ back that would otherwise have been written off. For the first time, they didn’t have to worry about how they could protect packages from porch pirates or accidental loss or damage, and they were confident that if they had to file a claim, it would only take a few clicks.
Saving money was only half of what changed for them: the way they considered risk had changed. Losses from stolen, lost, or damaged packages went from an untracked leak buried inside shipping costs to a covered line item they could use to improve their margins.
Why It Matters
$58M+
packages stolen per year
48%
of Americans have had a package lost or stolen
40%
of eligible claims are never filed because legacy processes are too manual to keep up with
None of this is a one-customer problem. Nearly half of Americans — 48% — have had a package lost or stolen, and across the industry, that adds up to more than 58 million stolen packages and $26 billion in lost merchandise every year. Every shipper is already absorbing some share of that number, whether they’ve measured it or not. The only real choice is whether that loss stays a write-off or becomes a line item with money coming back attached to it. This merchant’s $460,000+ wasn’t a windfall — it was their share of an industry-wide loss that most shippers still eat quietly. Insurance doesn’t make packages stop disappearing. It decides who’s on the hook when they do.
More than 22,000 customers protect their shipments on EasyPost. Reach out today to learn why.
See how EasyPost Guard protects your shipments and gets your money back faster.
