Returns management system for Retailers and 3PLs

Optoro’s leading returns management system (RMS) for retailers and 3PLs helps retailers reduce returns transportation costs by up to 20%, improve processing efficiency by up to 3x, and boost financial recovery by 10%, all while delivering a delightful returns experience for shoppers. Optoro’s RMS includes a returns portal module for return initiation, consolidation and transportation, and a warehouse module for processing and AI-driven dispositioning to speed restock and resale.

Date Founded

2010

Headquarters

Washington, DC

Shipping company type

Returns

Number of customers

N/A

Solutions

By looking at the returns lifecycle holistically, retailers and 3PLs can systematically address the three main touchpoints of returns: initiation, the return method, and receiving and dispositioning. With Optoro, customers generally see reduced returns transportation cost by up to 20%, improved processing efficiency by up to 3x, and boosted financial recovery up to 50%. Additionally, Optoro customers boast high CSAT scores indicating how a modern RMS can both enhance the shopper experience while helping retailers improve margin.

Returns Portal

Let your customers initiate returns and exchanges in a white-labeled returns portal without needing customer service support - all while protecting against fraud.

Returns Methods

Give your customers returns options including store returns, 3rd-party drop-offs, and home pick-ups for faster turnaround, while taking advantage of consolidated shipping to reduce costs and environmental impact.

Returns Processing

Process returns with speed and ease by shifting returns into a revenue-retainer without sacrificing a great customer experience.

Read Optoro's Case Study

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