Returns management system for Retailers and 3PLs

Optoro’s leading returns management system (RMS) for retailers and 3PLs helps retailers reduce returns transportation costs by up to 20%, improve processing efficiency by up to 3x, and boost financial recovery by 10%, all while delivering a delightful returns experience for shoppers. Optoro’s RMS includes a returns portal module for return initiation, consolidation and transportation, and a warehouse module for processing and AI-driven dispositioning to speed restock and resale.

Date Founded



Washington, DC

Shipping company type


Number of customers



By looking at the returns lifecycle holistically, retailers and 3PLs can systematically address the three main touchpoints of returns: initiation, the return method, and receiving and dispositioning. With Optoro, customers generally see reduced returns transportation cost by up to 20%, improved processing efficiency by up to 3x, and boosted financial recovery up to 50%. Additionally, Optoro customers boast high CSAT scores indicating how a modern RMS can both enhance the shopper experience while helping retailers improve margin.

Returns Portal

Let your customers initiate returns and exchanges in a white-labeled returns portal without needing customer service support - all while protecting against fraud.

Returns Methods

Give your customers returns options including store returns, 3rd-party drop-offs, and home pick-ups for faster turnaround, while taking advantage of consolidated shipping to reduce costs and environmental impact.

Returns Processing

Process returns with speed and ease by shifting returns into a revenue-retainer without sacrificing a great customer experience.

Read Optoro's Case Study

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