Bond and Why All Ecommerce Businesses Need a Same-Day Shipping Option
by Zachary Dammel
EasyPost has recently completed integration with Bond, a same-day delivery platform and self-styled "ecommerce growth engine". The partnership provides joint customers with fast and environmentally friendly direct-to-consumer fulfillment, along with access to Bond's state-of-the-art nano distribution centers (NDCs).
Through Bond, EasyPost now offers expanded same-day fulfillment, on-demand fulfillment, and returns, all with complete transparency. And Bond's footprint is rapidly expanding to include a growing list of cities across the country.
With Bond, customers can deploy a streamlined process under the umbrella of one unified brand experience, allowing them to bolster customer loyalty while simultaneously reducing churn. Bond's fulfillment process results in fewer refunds, fewer returns, and fewer complaints, all of which cultivate higher levels of satisfaction among customers who develop a greater brand affinity. Likewise, Bond's fleet of electric bicycles and vehicles further strengthens the brands' image among customers who increasingly value environmentally friendly aspects of the brand experience.
The Future of Shipping is Today
But why are newfangled, tech-forward companies like Bond tackling the same-day problem? And why are companies like EasyPost so quick to double down on that investment?
- More than half (51%) of retailers already offer same-day delivery
- 56% of online consumers between the ages of 18-34 expect same-day delivery, and 61% are willing to pay more for it
- 49% of shoppers say same-day delivery makes them more likely to shop online
- 96% of customers consider "fast delivery" to mean same-day delivery
Here at EasyPost, we've witnessed the most demand for "fast" delivery not only among perishables like meal-kits or high-value items like luxury goods, but among eCommerce more widely. Basically, if you're a tech-forward company, your audience is more likely to be tech-forward, too. And a tech-forward audience expects a tech-forward company to behave like one, even (or perhaps now especially) in traditionally under-innovated areas like shipping.
The punchline is this: Amazing companies like Bond have miraculously changed the reality of shipping, and - in the consumer's eyes - that's already old news. If you can't deliver it later today, you've fallen into yesterday.