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Jason Stark

Better Trucks Joins EasyPost as Last-Mile Carrier

by Jason Stark

Better Trucks is a technology-focused last-mile delivery service with routes covering the Midwest, Southeast, and New York Metropolitan Area.

Whether you're an e-commerce company shipping directly to your customers or a fulfillment center shipping on behalf of dozens of clients, we can all agree on one thing: customer service can make or break your business.

This is why Better Trucks has put customer service at the forefront of their business model, proving their commitment to customers through rave reviews and impressive business practices. For example, Better Trucks allows customers and clients to work directly with them using branded SMS text messages to update customers on shipping statuses, resolve shipping issues, and so much more.

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Although shipping issues are unfortunate, they are an unavoidable fact when it comes to shipping. Despite mistakes, the best companies do everything in their power to reduce these issues before they arise. In this regard, Better Trucks continues to reinvest in their technology to ensure that clients' packages make it to the customer's doorstep.

As a result, Better Trucks has reduced their error rate well below many of their competitors with built-in redundancies, reliable technology, and efficiencies. That means fewer phone calls from angry customers.

In today's world, keeping customers happy requires more than good customer service and technology: it also requires speed. The reality is big players have altered customer expectations of how quickly they should expect to receive their packages. This has led to a shift in how we have to ship things to our customers. Better Trucks offers same-day, next-day, and 2-day delivery options that give you the flexibility to offer expedited delivery services to your customers. Now you can feel confident that you can compete with the biggest players in the industry!

Why Better Trucks?

Better Trucks delivers high-quality service through its ongoing commitment to high standards. This means that uniformed, professional, W-2 employees deliver to your customers in a branded vehicle. It also means that your packages are always handled and delivered by employees who are held to a high standard. However, it's not just the smiling faces of a delivery driver that brings such a high-quality service.

The technology that Better Trucks employs allows them to provide live shipping updates, live customer support, and instant customer communication. Neither you nor your customers will be left in the dark again. Part of what customers have come to expect is to have a pulse on where their packages are and when they will be delivered. The technology behind Better Trucks enables you to tap into this information to provide a level of service on par with the world's biggest shipping players.

Better Trucks enables you to provide a world-class experience to your customers while helping you grow your business, all at an affordable price. As partnerships only succeed when both parties are winning, Better Trucks has built a lean business that allows them to provide excellent pricing for all services. This means more money back in your pocket.

How do I get started?

EasyPost and Better Trucks are already connected and ready to provide you with a first-class shipping experience. Reach out to your EasyPost customer support manager to add Better Trucks to your shipping mix. If you aren't already an EasyPost customer, sign up for an account to get started today!

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